DealDashReviews 4,481

I am so angry with dealdash right now. Their customer service stinks! I have sent multiple emails only to get the same generic response on all, and to top it off, the response had nothing to do with what I was emailing them about. I have many gift cards that was to be delivered by 12/12/12 at the latest. Do I have them? NO! They are Christmas presents! They had a graphic at the top of the page, which has been removed since I (and I am sure others) complained about it, that said order today and have it by Christmas. I did order and item that I did not win and my expected delivery date is between December 28th - January 20th! Take my advice, and don't waste your time. You may win something but you won't get it!

INCREDIBLY disappointed with this site. Was having "fun" winning items, however 2 items have arrived, 1 became no longer available and I was offered a replacement that wasn't even close to the value of what I should have received and the other 4 items were to have been received and have not been. 2 items were due to arrive by November 28th and 2 by Dec 5th. I have sent numerous emails to their customer service department with NO response. At this point, considering how much $$ I have invested in DD and the thought that these were to be gifts for others for Xmas and now the chances of me getting them in time doesn't look good, I have half a mind to contact my cc company and void the transactions considering I did not receive the items. STAY AWAY, SCAM, WASTE OF MONEY, HORRIBLE CUSTOMER SERVICE!

I won several gift cards and they said I would receive them by Nov. 27th, 2012. Haven't seen one card yet. I did the contact customer service and it took them 6 days to reply back. It said they was having trouble with the first supplier and working with another supplier now. But the same gift cards I won are still on the site to bid on. I filed a complaint with the Better Business Bureua. And filed a dispute with paypal to get my money back.

The auctions are just like any other penny auction - you HAVE to watch what you are paying for an item based on both the price of the item AND the cost of your bids. No problems with the auction itself, HUGE problems with the follow-through after you win or "buy it now". I have 3 gift cards I won/bought between Nov 14th and Nov 20th - mostly these are gifts. Dec 6th, I still sit without any of the items. Emailed support on Dec 4th - still no response... HOPEFULLY this will resolve in the next week so I can send my gifts off...

The GOOD: The actual process of bidding and winning or using Buy It Now is GOOD! It's called "entertainment shopping" for a reason. I enjoy the process, and win often enough to make it worth it for me. I like their bids rewards system too! It's good fun!

The BAD: When I originally joined in early Nov. I had a couple of problems. I got through by phone and had EXCELLENT customer service. Lately... the phone number no longer gets you through to a person and the e-mail system takes FOREVER! They say 48 hours for a response... try at least a week before you get a response, if you are lucky. The responses I finally get are polite, but not really helpful.

The UGLY: Long, long, long waits for items to come in the mail. I won things over a month ago that have NOT shown up. I have given up on getting things in time for Christmas. I hope they come eventually. There are many many complaints about this all over the internet.

The bottom line... from all my research I have learned that this company has grown exponentially over the past few month. This is NOT good. They grew too fast and can't keep up. Customer service has suffered, website stability has suffered, and shipping times have suffered. They really ruined their excellent reputation with a bad decision.

I have had a wonderful experience with this website. I was a little leary at first but I have had nothing but good experiences with this site and their customer service department. I have had a couple of issues but they were resolved quickly and in my interest, the customer. They really do value their customers and put the customer first. This is so hard to find these days. They were not just interested in their bottom line but in me as a customer and an individual. I was not just another number like so many companies tend to make me feel. I really appreciate seeing the old but good values of the past in DealDash.

Be forewarned... you may not actually get the item you pay for when selecting the 'But It Now' option.

I was bidding on an Apple iPod Touch, 5th gen in blue but did not win. Decided with the number of bids I had invested that I would use the 'Buy It Now' option to get the bids back, save on taxes and shipping. Well, well... to my surprise I received an Apple gift card in the mail (does not state this is an option anywhere on the website) for a NANO and stated the card stated the taxes were covered. Now, I was skeptical on how the taxes would be covered if the value was $399. They were not. I ordered the item I thought I purchased online and paid an extra $35 in taxes. I should have just done this from the get go and would have saved myself the aggravation and rise in blood pressure.

I have no intention of using this website again. An old-fashioned bait & switch tactic.