David's Bridal

Ordered dress from Davids Bridal online. Took to love Davids Bridal for alterations. After 3 fittings which they gave me appointment 1 month apart for each they have totally ruined my dress with their alteration that I have paid way more than the dress cost. Now I am looking for a new dress 8 weeks away from wedding. Absolutely devastated and in tears!

I ordered a dress shipping was off so it never came and they said it came one day but it came almost a week later. Customer service is horrible when trying to return. To exchange you got to spend more money to even exchange! I will literally die before ordering at David's bridal ever again!

If I could give them zero stars I would they are horrible. I had to cancel my wedding due to a world pandemic. This place is giving my bridesmaid a horrible time returning their dresses. They bought their dresses in early March no one knew that this was going to happen. Their receipt says 14 days after receiving order thats the policy they bought their dresses under, they're not letting any of them get their money back. They're very rude and unprofessional stating "we can change the policy whenever we want". I'm very disappointed and will never recommend to anyone. Unfortunately they're doing this to alot of people during a crisis like this its sad and pathetic.

I love my dress. I loved my store associate that helped me (the second time, the first one was horrible so I went to another store). The only real complaint that I have is that their alterations are extremely over priced. After paying for my alterations it doubled the price of my dress and the only thing it needed was a hem and bustle for a very simple dress. The tailor that worked on my bridesmaid dresses said she would have charged me 1/2 what they did.

I've ordered 2 wedding dresses, 4 MOB andMOG dresses, 2 flower girl dresses, save the date and rehearsal dresses, as well as 4 Bridesmaids dresses. My moms dress was sent to wrong location no notice, my save the date dress had sensor tags still, my moms replacement dress had a sensor still and a small hole near the sensor, the lady for 2 of my appointments was completely rude, there was no discount of steaming done to my dress when I bought it off rack, now a month and a half from my wedding they called to change my fitting date to a month before my wedding. This is not just a fitting I have more alterations that need to be done which what leaves me getting my dress a week before the wedding?! What bride is ok with that?!?!?! Very disappointed with almost every experience I've had.

I feel like we all spend too much on our weddings and so David's Bridal is the answer for so many items that don't NEED to be the most expensive in the world.

August of 2022 my daughter and her bridesmaids, future mother in law, several aunts and myself went to David's Bridal in South Portland. The six bridesmaids all ordered dresses, and my daughter found her dream dress. I have copious amounts of photos and videos. I saw all the dresses she tried on. She had saved for two years to buy this dress. When we went to pay for it, I watched the associate key in the dress.
It was $800…
$$$950. Lined. I have photos of my daughter in the dress with the price tag.

In… October? She picked the dress up. Was told not to open it as it was protected. Given an alteration time.
At that time we purchased the dress in August I asked what alterations cost.
I was told between $$$$300 and $$$$$$500 dollars.
My daughter brought the dress home and stored it in our guest room.

Two weeks ago, she and another bridesmaid went to her fitting.
They opened the dress.
Wrong dress. She called me in tears. I told her to relax, that they would fix it.
They did not.
They not only told her they couldn't get the dress she tried on and "said yes to" (so much for the bell ringing charade they put on) but… "oh look. We can give you the floor model."
That's been tried on countless times and is NOT lined as promised.
And…. They made a tearful panicked 22 year old bride that she had to pay an additional
$$$$$$$$280.
But they "gave" her a 10% discount.

Today, she brought it in for her alteration appointment.

They charged her
$$$$$$$$$$$$$$$$716.
For alterations
UNLINED.

So an $800 dress …

$800 dress
$150 lined
$280 for THEIR MISTAKE
$716 for alterations…. Not lined.____________

$1946.00
More than double the cost.

This company should be shut down.
Oh …. Look…
CBS news
"David's Bridal filed for bankruptcy on Monday just days after announcing plans to lay off more than 9,000 workers nationwide later this year."

https://www.cbsnews.com/news/davids-bridal-bankrupt-9000-layoffs/

Shown in the photos is my daughters public review… their public response…. And in black, their private response.
It was not exceptional service and we are not satisfied.
Disgraceful fleecing of customers.

The customer service was great. The only reason I would recommend using David's Bridal is because they make you pay for alterations before the alterations are completed. Also, the amount of the alterations was more than my dress. I haven't ever been anywhere that this has been the case

I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.

I have shopped at several David's Bridal shop and was turned away by rude attendants. Being ignored and treated rudely. Having traveled to many different shops all over the state for months I was getting tired. While shopping at another venue I happened upon the David's Bridal in Manchester. I figured I'd give or one last shot. What a different experience! From the moment I arrived and was pleasantly greeted at the door to my actually making the purchase. Brittany B was amazing. She was courteous, sweet, patient. But most of all she was helpful. She answered every question I had, helped me find different sizes, colors etc. I truly appreciated her working with me. She is the epitome of excellent customer service. Should I need dresses for any occasion from now on I will shop this store first.

I came to the David's Bridal in Sunset Hills, MO today with an almost impossible task: finding a bridesmaid's dress the day before my sibling's wedding. The women running this store honestly saved the day for me, and perhaps the big event! Lisa and Kiera were incredibly friendly, helpful, honest, and thorough. I cannot thank them enough for their customer service, it was above and beyond all expectations!

David's Bridal is a great place to get your wedding dress from. I didn't know what kind of dress I wanted but my stylist were very helpful. She helped me pick out various style of dresses to try on. She was very patient and nice. Me and my family really enjoyed our experience at David's Bridal. And guess what I picked out my perfect wedding dress! Thank you David's Bridal! I went to the one in Baton Rouge by the Mall of Louisiana.

I absolutely love this dress. It's not too heavy, material is soft and I had it custom made and it fits perfect. I can't wait for my future husband to see me on our wedding day!

The manager and sale assistant at the West Palm Beach Store were amazing! I called from MD and needed a dress that they had in stock. They immediately grabbed my size and shipped it to me. It arrived the next day! I would absolutely depend on them for future business from many many miles and states away!

Had a 6 p appointment and front desk clerk was rude and rolled her eyes at the party. Ask to try on bridesmaids dresses and was told need come back. The lady that help with bride dresses did not help zip and button or even use clips. I would not never give them a penny for any dress in that store due to poor and rude service. Suppose to be a fun day for the party and ended up the worse day!

Initially staff was attentive and helpful, once the purchase was made everything changed. Wedding dress was ordered two sizes smaller than it was supposed to be. Measurements were not correct (verified when seamstress double checked them). When dress was tried on it was too small because they had ordered the wrong size, unable to get another size in time. Then the alterations were over 500 dollars and a sloppy job. 2 if the bustle loops came out forcing bride to use safety pins to bustle dress. There were 2 straight pins left in dress. Back zipper was not altered as they said it would be. We were rushed during alterations. There was no privacy either when initially buying the dress and when the alterations were being made. It seems once the purchase was made there was no concerns for the customer.
Another dress was purchased (MIL), wrong size ordered, again too small. Not able to get same dress delivered in time. 2nd dress had to be purchased, new shoes, new purse, only store credit even though it was their error. Again the initial measurements were incorrect when checked by the seamstress.
The entire experience was "painful" and so stressful. This is not how a bride or anyone should be treated. The fact that we spent 3,000 dollars for this was a disgrace. Will never recommend their services to anyone.