This company is a scam! Took my money and never sent the vacuum cleaner. No way to contact them. They falsely advertise, take your money and there is no one to call.
Recently purchased a MacBook Air from your website.
Sorry to say when it arrived it was less then described. The ad said Grade B...
But it has big dents on all four corners and the bottom and most importantly the WiFi only works 50% of the time plus the previous owner put a firmware lock on the device. I took it to the Apple store they said they can't removing the firmware lock first without the original owner. (Which after some searching seems to be a school) I would like a refund.
Actually, terrific product for a great price. I do a lot of walking around, often in the forest and such, and never at the drivers seat of a car to charge devices. These Mophie chargers are a perfect size and work very well.
Absolute worst customer service I've ever experienced. I bought an item through their ebay offerings and rather than ship it to the address I selected as my shipping address on ebay, they decided to ship it to some ancient address registered as a billing address in my paypal account. I noticed this within seconds of placing the order and immediately contacted them about it. They offered to cancel the order, which I accepted, but they didn't try to do it until after the order was processed (but before it shipped) and then said they couldn't do it any longer. The last customer support representative recommended that I contact the current residents of this apartment I lived at 2+ years ago. Absolutely no help.
I bought an iphone 8 day ago, but I still do not get any information about shipping.
I sent an email to customer service and get only one respond. He said that the order has just processed and will ship within 24 hours; You will be notified with tracking via email.
I wait for 2 day and get nothing. I sent an email again and waited for another 2 day without respond.
Hello! We ship that item in 24 - 48 hours of purchase. Your order has processed and will ship shortly. Tracking will be sent to you via email. Thanks!
Bought a "fully reconditioned and guaranteed" smart phone. It finally arrived but did not work correctly. Hay that happens, so I requested a return or replacement. After several days I received a message that a seperate email with an RMA and shipping label would be coming. That has been a month ago. Since then I have been working to actually get the RMA (return merchandise authorization) that was promised but to no avail. Usually, about 5 or 6 days after my request I will get an email stating they are sorry for the problem and an RMA and shipping label will be sent in a separate email but I never get the other email. I have sent 5 requests for follow up. All I can say is if you chose to purchase here, good luck. Consider any purchase here a big risk.
Pros: They DID send the item as described.
Cons: Total price gouging. We (foolishly) paid $200 more than MSRP because the item (Nintendo Switch) was out of stock elsewhere. Of course it came back in stock in a week and now we feel stupid--don't be like us!
I bought a pair of eyeglass frames, but they didn't work out. I have tried to return them contacting the company well within their 30-day policy requesting an RMA number to do the return. I get vague responses and then I looked up the company and see I am not the only one. They are total scammers looking to steal from you. Avoid this company at all costs.
Overall, I ended up getting my device, but I was lied to by the customer support saying that the item was shipped when it clearly wasn't. They did reimburse me for my troubles though, so that partially made up for it. Overall, shipping took over 2 weeks, but I eventually got my product. It was mostly as promised, there was a small knick in the glass on the screen, but I didn't want to deal with the nightmare of shipping again so I just kept it. Still a great deal though nonetheless.
Purchased refurbished samsung 8 active phone. Ordered phone for ATT service. Phone showed up in decent time and looked good. Found microphone was not working. Tried to return for exchange and it took forever to get company to respond. After many emails I was able to get return authorization. Company sent replacement phone but for T mobile service. Tried to get it corrected but I got no customer service(I don't think they have a customer service dept. by all the hassle I had to go through). Second phone had a small problem which was fixed by our local phone repair guy. Don't think I will be ordering from them just because of the very poor customer service.
Ordered a $10 item from DailySteals. Asked 3 times for return instructions and though they responded to my emails, they only indicated only that they charge 15% restocking fee and you pay shipping.
Costs to return the product would be almost as much as the purchase, but to make a point wanted to return anyway. They would not provide a return authorization number which is required for you to receive any credit.
DailySteals would prefer to keep the $10 rather than have a satisfied customer. So glad I did not purchase an expensive item. DailySteals is what they do to their customers, not a reference to their prices. Buyers beware.
I have been ordering from DS for a couple of years and had no problems. DS does take a long time to receive the orders and I understand that. I ordered 3 Victory E-Cig starter kits for $20.00 each on 6/10/13. On My orders page, it is showing delivered on 6/22, but have not received any thing. I have been e-mailing ever since and still have not received the promised order. I am done. I will not be ordering from this site again and will not recommend DS to friends and family as I had in the past.
On 6/10/13 I ordered an e-cigarette kit from this company for $20. It is now 10/2/13 and I have still not received it. I have emailed them at least 8 times now and always get the same answer, that they are working on it and to give them 5-7 days to resolve it. I never hear anything more from them after that and they refuse to offer me a refund.
Ordered item for $125 and after being charged, I received an email from its fulfilment service that the order was canceled by the carrier, and that I had to contact FedEx to determine what happened. They have no telephone numbers to call and have not responded to emails left on their customer service site.
If you value value your money, stay away from this service.
Items in the picture are nothing like when you receive in person, in the picture they make it look like quality items they are not. Don't be fooled prices are cheap cause the items are cheaply made. I received earrings that looked nothing like the picture and they tried to charge me $99 for earrings that looked like they cost $5-$10 at most.
Ordered this chrome book for our 14yo as a Principals Honor Roll gift and it's perfect. Small but powerful enough for her to use for all her social needs and possibly some school work. :). Arrived super fast and extra securely.
I have purchased several items from this website, worth couple hundred dollars. Sometimes they are very quick, sometimes it takes a couple weeks for the items to arrive. Once sent a wrong product, when I notified them, they told me to keep the item and send the correct one without any extra charge.
So, don't buy if you are in a hurry, but other than that, I think their prices are really good. AND - first read the reviews of the products on other websites like Amazon; sometimes there are $#*!tyy products, but sometimes really good deals.
Edit: Recently purchased the "Almond Blossom" of Van Gogh printed on a canvas. For 55 dollars, it was a very good deal and the quality really made me happy. Yes, it arrived in a month. But for this price, waiting was no problem for me.
This is an older IPAD which cannot be upgraded to IOS 10+. Its max version is 9. 3. 5. Most of the Apps I selected for download cannot be used on this older version. We ordered this specifically for using Facetime to video chat with our grandsons, who have IPOD Touch(es). This feature works as advertised.
Same with me. Bought a phone from them but it wasn't working and I had to pay for return shipping and they also took restocking fee even though it wasn't my fault. Stay away from daily steals and you will be tired with them trying to get your money back
Hello! We will take care of the return for you at no cost or hassle!
Hope your product works when you order it b/c if it doesn't getting a refund is the biggest nightmare imaginable. Customer service won't be bothered to respond to your inquiries unless you dog them repeatedly, and even then it doesn't look like I'll be able to get a simple return and refund.
Answer: Yes, worst customer services experience in my memory not worth any savings.
DailySteals has a rating of 1.4 stars from 424 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DailySteals most frequently mention customer service, tracking number and credit card. DailySteals ranks 695th among Discount Shopping sites.
Hi Deborah, I'm sorry to hear you have this perception of us. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your account/order through this review, we ask that you contact our dedicated support team for further assistance. A member of our support team will be in touch with you soon! Please visit our support page here: https://help.dailysteals.com/support/tickets/new