• CysterWigs

CysterWigs

Overview

CysterWigs has a rating of 4.26 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CysterWigs most frequently mention customer service, help desk, and bio hair. CysterWigs ranks 8th among Wigs sites.

  • Service
    11
  • Value
    11
  • Shipping
    10
  • Quality
    10

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • Great product descriptions, excellent customer service, fast shipping, Awesome sales!

Critical highlights

No critical highlights yet

How would you rate CysterWigs?
Top Positive Review

“Great Reviews on colors and styles...”

Ginger C.
3/2/19

Just starting my journey with wigs and CysterWigs has been a treasure trove of help. Heather's reviews on color and style have helped tremendously and and the few that I have purchased from here have all been just as advertised. So far they have had some good sales and seem to have something on sale each week. I would highly recommend them to anybody interested in a beautiful wig at a great price.

Top Critical Review

“DO NOT order from this company”

Gwen F.
6/8/21

I was shipped a supposedly "Grade A" clearance wig. They claim to "inspect them by hand". The wig was a frizzy mess and smelled terrible. I received an email telling me that, in fact, they do NOT take them out of the box for inspection. I then got a new email from a different person claiming the first person was incorrect. It's a mess and I doubt I'll receive any money back. Just wanted to protect anyone else from going through the same experience. There are plenty of other reputable wig companies to order from.

Reviews (105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (48)
Thumbnail of user gingerc45
1 review
2 helpful votes
March 2nd, 2019

Just starting my journey with wigs and CysterWigs has been a treasure trove of help. Heather's reviews on color and style have helped tremendously and and the few that I have purchased from here have all been just as advertised. So far they have had some good sales and seem to have something on sale each week. I would highly recommend them to anybody interested in a beautiful wig at a great price.

Thumbnail of user sallynorman621
1 review
0 helpful votes
October 18th, 2023
Verified purchase

I visited this site on referral of Kim at wigrevival.com. My first purchase was Sept. 28 from HairKittyKitty. The color was darker than the pics and the cap came to a point at the crown and stood up, so it had to be returned. I might have exchanged it but there were no colors available that I could wear. I paid an extra $4 for my own UPS return service because they don't take PayPal for return shipping and I don't use my cards online. My return was delivered Oct. 6th and it's now Oct. 18th and they still haven't acknowledged receipt or communicated with me. I called customer service at 10:30am today (Weds) and got a recording stating their hours, which indicate they should be open and taking calls. The UPS photo of the delivery looks more like a residence than a business so I'm really worried about my refund. I need a wig for job interviews because I'm unemployed and can't afford to lose the money. I wish I'd read the reviews first.

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Value
Shipping
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Quality
Thumbnail of user jessicac470
1 review
27 helpful votes
April 22nd, 2019

I've purchased many wigs from them, some i should not have kept, but that's my own fault. Nonetheless, i posted, or attempted to post, a negative review about a very well reviewed wig-photos and all. They never posted it. I rely on other people's reviews to help me with what i'm in the market for. I think it's poor business practice to take people's money and not give them a fair shake and the transparency to learn from other people's experiences. I will not be purchasing from them again.

Thumbnail of user laceyd41
1 review
1 helpful vote
June 16th, 2022
Verified purchase

Hello Reader,
If you're reading this, you're probably in the same position I found myself in recently. I reached a point in my hair loss where I felt the need to research hair alternatives. I didn't really know where to begin, so off I went to the World Wide Web. I came across Cyster Wigs in my search and from what I watched of Heather Hershey, I knew that I appreciated what Cyster Wigs and HairKittyKitty were doing. A friend of mine has quite an impressive wig collection and she let me try some of hers; to get a feel of what I liked and needed. At least I had that much personal experience before I bought my own. I ordered my very first wig and instantly fell in love with it. I knew after a full day of wearing it, even into the late evening, that this CysterWigs Limited Collection wig was for me! I wasn't itching to rip it off on my head when I got home after a long day. When it was time to remove it for the evening I was actually sad to take it off. It truly was that comfortable. Also, I live in the Southern U.S. and let me tell you, it's humid as all get out and hot, even in the spring. I have had no problems wearing my CysterWigs L. C. wigs, even in this muggy weather. I have since ordered a couple more. Everyone needs a backup and a backup for their backup, right? The hair fibers are so soft and feel close to bio-hair. I couldn't stop running my fingers through them. The colors and styles available are amazing. I recently had a need to contact their customer care department. They were extremely swift in response time and by days end my issue was resolved. They have far exceeded my expectations in all areas and I have rarely had such an amazing customer service experience as I've had with Cyster Wigs. Wherever you may be in your personal hair loss journey, I can wholeheartedly recommend Cyster Wigs and HairKittyKitty.

Tip for consumers:
Create an account and sign up for emails or texts. I say this because you’ll be aware of promotions, new stock and things of this nature. It’s not a must but if you do plan on ordering it’s nice to already have it created and ready.

Products used:
I have purchased full wigs. I haven’t tried their toppers yet.

Service
Value
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Quality
Thumbnail of user marnic2
1 review
0 helpful votes
April 30th, 2019

I've ordered four wigs from CysterWigs so far, and every experience has been great. I will definitely be ordering much more from them in the future. The site is really helpful with informative information about each wig. Many times there are pictures of the wigs on someone who works at CysterWigs, so you can see what it looks like on a real person. They also have tons of YouTube video reviews that are so helpful. Their Instagram account posts pictures of their clients in their wigs... another way to see them on real people. I'm a big fan of this site and the shopping experience.

Thumbnail of user jenns104
1 review
0 helpful votes
April 22nd, 2019

I've always had EXCELLENT experiences with Cysterwigs! They make purchasing easy, offer excellent discounts, and accept returns! This is not your typical hair place! I LOVE the hair reviews and color spotlights that Heather does on YouTube and often base my hair decisions off of those reviews. The customer service has always been by far some of the best! Would highly recommend this experience to anyone!

Thumbnail of user tiffanym182
1 review
1 helpful vote
March 14th, 2019

This is the only place I will ever buy wigs! I can't say enough good things about cysterwigs. Heather and her staff are amazing and are willing and able to answer any and all questions that you may have. I love the fact that Heather does her own reviews on all the wigs because they often look different than the model photo!
You will not regret shopping here! And just in case you do it's probably a problem on your end not with the company.

Thumbnail of user jeng67
2 reviews
0 helpful votes
May 17th, 2019

I had a good buying from this site. It's a very fun and informative website. The prices are good, they really give nice discounts when you join. The policies are clear and customer service is friendly and prompt.

Thumbnail of user ap363
1 review
0 helpful votes
March 7th, 2020

I've never had a problem ordering from cysterwigs. Everything always comes correct and on time. I don't trust any other site to buy my wigs from after finding cyster wigs!

Thumbnail of user susano132
1 review
1 helpful vote
March 9th, 2019

Love the special order color of Kona wig from Cysterwigs. Exceptional customer service. The staff were kind, helpful and knowledgeable.

Thumbnail of user sheilam200
1 review
0 helpful votes
May 3rd, 2019

My new favorite site to order wig. Plus the YouTube videos are so helpful. Thank you for all you do!

Thumbnail of user annb438
1 review
0 helpful votes
August 20th, 2019

Flirt Alert by RW is a winner! The style, color, fit and workmanship is fabulous. Ordering from CysterWigs was awesome. Great price and stellar service.

Thumbnail of user nickd172
Nick D. – CysterWigs Rep

Looking fabulous Cyster! (:
I love love love the layers and length on Flirt Alert.
Thank you for showing us your new 'do!
We love when our Cysters are happy!

Have a great hair day!
-Bridgett<3

Thumbnail of user gwenf40
1 review
6 helpful votes
June 8th, 2021

I was shipped a supposedly "Grade A" clearance wig. They claim to "inspect them by hand". The wig was a frizzy mess and smelled terrible. I received an email telling me that, in fact, they do NOT take them out of the box for inspection. I then got a new email from a different person claiming the first person was incorrect. It's a mess and I doubt I'll receive any money back. Just wanted to protect anyone else from going through the same experience. There are plenty of other reputable wig companies to order from.

Tip for consumers:
Use a different site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisas16
1 review
6 helpful votes
November 27th, 2017

CysterWigs is THE best place to buy wigs online. Heather and her team really provide a lot of education and resources regarding wigs, what the construction terms mean, color spotlights and definitions, etc. Their prices are very good and there are always coupons available. I have purchased many wigs and returned a couple as well and have never had any problems. I am grateful for all of the services they provide.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susang614
1 review
0 helpful votes
June 26th, 2019

I received my wig in record time! Cysterwigs was very helpful with information about colors and timeliness of shipping. Highly recommend them.
As to the wig... I love everything about it: the length, the casual curl and the color. I've only had toppers before and it fits my smaller head well. Caliente by Belle Tress.

Thumbnail of user nettieg6
2 reviews
1 helpful vote
March 29th, 2019

This is a great company. It has a small hometown shop feel. I love Heather's adorable and helpful videos. I am new to wearing wigs. I've only ordered, two. I adored "Amal" in the Silverstone. It fit perfectly and is the same color as my bio hair. I tried a Noriko "Sky" wig in Sandy Silver that just wasn't me. It was too small and too brown for me. It was a beautiful wig. It just didn't suit me. I had to return it.

This is a great company. I'll do business with them again and again.

Thumbnail of user ilonal7
2 reviews
13 helpful votes
December 9th, 2019

Amazing customer service, excellent return policy and service, competitive pricing and sales, daily connection with customer base. The owner runs this company from the heart and you can tell. Even her new "economy" fashion wigs are incredible quality. Plus she has an amazing selection of both synthetic and human hair wigs.

Thumbnail of user kathrynevek
1 review
1 helpful vote
May 10th, 2019

I recently ordered a wig and realized I ordered the wrong color for me. I emailed Cyster and the problem to change colors was taken care of immediately. I received my "corrected color" wig in a couple of days and you can't beat the price. I don't see discounts like this anywhere. I've used the same company for several years which is a good company but I wish I would have switched over to Cyster sooner. The Videos of all of the wigs by Heather are fantastic - she's so honest and detailed. Just an all around good company with excellent customer service.

Kathryn Eve

Thumbnail of user kimberlyr153
1 review
3 helpful votes
January 23rd, 2019

Since Oct 2018, I have purchased about 1 dozen wigs from Cysterwigs. All transactions have been seamless and my interactions with the client help desk have been very helpful and professional. Heather runs her business with integrity, passion and heart. She spends countless hours making videos for color spotlights and wig reviews and posts them all on YouTube. Watching these videos have helped me come to a decision on style, color and just learning more about wigs in general. Her passion has carried over to color codes and creating/customizing special colors as well which is great. I also love that she models most wigs AND will not carry any styles or brands that she feels is low quality. I feel this truly shows that she cares about her customers. The coupon codes are always available and save you money. The website itself is very user friendly. As you can tell, I'm a huge Cysterwigs fan and a customer for life!

Thumbnail of user terrig74
1 review
0 helpful votes
May 14th, 2019

I ordered Rene of Paris's Aria in Illumina-R. I first watched all of Heather's videos on this color and this style. This wig came pretty quickly. I've never had a real problem with this company. I do initiate the conversation when I have a question about something that seems to be late and I find I need to this with other smaller wig companies too. When, I've had a question, I've always gotten quick responses.

Thumbnail of user susanb848
1 review
0 helpful votes
May 15th, 2019

Great video, wonderful customer service, and fast shipping! I plan on ordering more wigs from this company in the future. Need I say more?:-)

Thumbnail of user kathleenf124
1 review
0 helpful votes
June 9th, 2019

I just received Charlotte by Tressallure and I absolutely love the color and style. Ready to wear right out of the box. I call her my Fancy hair! Going tonite, plan to where her and fix her up a bit.
I contacted customer service re when I would receive my delivery. I got a real helpful email back promptly. Very nice experience.

Thumbnail of user jv73
1 review
31 helpful votes
March 22nd, 2019

They set expectations about when your product will be fulfilled, ship out, and arrive. They don't come close to meeting those expectations, and they don't follow up with you to let you know when the item will be fulfilled. They just leave you in limbo. After cancelling my item and getting refunded, I got a package for someone in another state. They had no sense of urgency at all in replying to my emails. The poor woman who ordered the product could just wait, they did not care at all. They need to set realistic expectations, stick to them, and show some concern for the customer... that really is not asking too much

Thumbnail of user gailb95
2 reviews
1 helpful vote
March 15th, 2019

I really love this wig. The color, blending and highlights are outstanding. It really looks like human hair. It's gorgeous, everything is perfect about it. So many compliments, they think it's my hair. I tell them it's a wig and there in disbelief. And then I have to tell them all where I bought it from. This is my absolute favorite and I have a lot of wigs. It's my go to wig. It's so believable and real looking. This wig is a must have. I also couldn't believe how fast it came, less than a week. The service is great. I'm so Happy.

Thumbnail of user michellez58
1 review
0 helpful votes
July 7th, 2019

This was my first order from Cysterwigs and my first time buying a wig online. I ordered Ellen Wille Point in the color Hot Flame Mix. The video wig reviews on the site are extremely helpful. Ordering was easy and the product arrived carefully wrapped. The wig is beautiful. I will definitely be ordering from Cysterwigs again.

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Value
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Quality

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From the business

CysterWigs - Wigs for women. Specializing in wigs for women with Polycystic Ovary Syndrome (PCOS). We are also huge supporters of the LGBT community.

Company Representative

Thumbnail of user heatherh91
Heather H.
Typically does not respond to reviews

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4.3
105 reviews
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