CysterWigs

They do have a fair selection and awesome customer reviews with pictures; in fact, this is why I ordered from them. I felt guilty about always checking reviews there and then ordering somewhere else. Their prices are about the same as everyone else's.

Where they fall short is customer service. First, the phone people can only apparently take orders or check on orders, If you want to know anything about products, you have to play email tag. And they don't keep you updated about order status. I placed an order and two weeks and several emails later (giving up on long phone hold times), they finally told me my item was on backorder. I was NOT listed on back order on the site. Who knows how long they would have kept my money if I hadn't stayed on top of them.

Someone else mentioned that they found customer service combative, and this was my situation. I asked several direct questions via email in trying to sort out an exchange (I wasn't even trying to get a refund), and they did not answer even one of them. I wanted to know about color, and they basically just told me color is subjective. I get that what is too light to one person might not be to another, so I specifically asked how a color from one brand compared to one from a brand I knew to make it NOT subjective. Then they just sent me screen shots that I had obviously already seen. Clearly they didn't care about what I wanted to know. And if they didn't know, the answer was, "I don't know." And they accused me of being hateful. By the way, I was going for an exchange because their return charge is WAY too high!

I'm sticking to NameBrandWigs. They even call me when an item goes on backorder and help me choose an alternative. They are helpful with color, style, density, and are always sweet on the phone. Their prices are in line with Cysterwigs, and their selection is wider, and now they have reviews! Additionally, while Cysterwigs says that they don't accept returns on their clearance site basically because no one does, NameBrandWigs does!

Still, plenty of people like them. If you don't have any issues with your order, they will be fine, but I'd only order something you've ordered before from here!

Before I found Cysterwigs, I was unable to afford most wigs I liked because of the high markup. Cysterwigs always has a discount, and I was finally able to purchase vrands like BelleTress and Jon Reneau. I also happily discovered that the same wig I adored by Godivas Secret was available at Cysterwigs, and was actually made by Noriko. I dont know for sure that all Godivas Secret wigs are just renamed and made by Noriko, Renee of Paris, but the color that suits ne, Irish Spice is available through those wig lines, and thanks to Cysterwigs I can afford to replace my Taylor wig from Godivas Secret with an almost identical Noriko wig. I found my Taylor on ebay, worn only once and only 100.00, or I could not have afforded it
With Cysterwigs, luxury hair pieces are now in the realm of possibility for me to own. I appreciate so much everything Heather does, immensely helpful youtube videos, styling techniques, application, care and maintenence, beginner wig wearers tips. I just love her and her company so much. I will only buy from Cysterwigs in the future.

Pros: excellent customer service, lots of wig information on website, two YouTube channels, virtual wig tryon app, great VIP sales, low prices
Cons:
* Make people aware that Heather is 5'8" with a larger than average 23" circumference. Most wigs look great on Heather because she is very tall and has a big head. This was the most misleading for me as I am petite when I started buying wigs in the beginning of the year.
* Add more filters on the website. For example: I want to look for Raquel Welch, Blond, synthetic with lace front only - you can't do that. The website is time consuming looking for specific kinds of wigs otherwise.
* Fix your loyalty reward point system! I lost 2,000 loyalty reward points (but didn't lose the actual reward) just the ability to add to the existing points because they were gone due to an error and the system is automated so there is no way to correct it when it is used in error
* As others have mentioned, they don't really take returns. You have to be VERY, VERY CAREFUL WITH YOUR NEW WIG. Plop it on your head to see if it fits to but don't do anything to it (not even run your fingers through it) if you don't think the wig is for you. Then you may return it at your expense for an exchange for another wig. Read their RETURN POLICY CAREFULLY AND THEN RE-READ IT AGAIN.

I've never bought wigs from any other website (except ebay) so I can only go on my experience with Cysterwigs. All in all it's a good company and I would recommend trying it but do AND I HAVE TO EMPHASIZE... BE FULLY AWARE OF THEIR RETURN/EXCHANGE POLICY. READ IT AND RE-READ IT AGAIN. THEY ARE VERY, VERY PARTICULAR IN HOW THE WIG IS TO BE RECEIVED BACK.