CysterWigs

Hello Reader,
If you're reading this, you're probably in the same position I found myself in recently. I reached a point in my hair loss where I felt the need to research hair alternatives. I didn't really know where to begin, so off I went to the World Wide Web. I came across Cyster Wigs in my search and from what I watched of Heather Hershey, I knew that I appreciated what Cyster Wigs and HairKittyKitty were doing. A friend of mine has quite an impressive wig collection and she let me try some of hers; to get a feel of what I liked and needed. At least I had that much personal experience before I bought my own. I ordered my very first wig and instantly fell in love with it. I knew after a full day of wearing it, even into the late evening, that this CysterWigs Limited Collection wig was for me! I wasn't itching to rip it off on my head when I got home after a long day. When it was time to remove it for the evening I was actually sad to take it off. It truly was that comfortable. Also, I live in the Southern U.S. and let me tell you, it's humid as all get out and hot, even in the spring. I have had no problems wearing my CysterWigs L. C. wigs, even in this muggy weather. I have since ordered a couple more. Everyone needs a backup and a backup for their backup, right? The hair fibers are so soft and feel close to bio-hair. I couldn't stop running my fingers through them. The colors and styles available are amazing. I recently had a need to contact their customer care department. They were extremely swift in response time and by days end my issue was resolved. They have far exceeded my expectations in all areas and I have rarely had such an amazing customer service experience as I've had with Cyster Wigs. Wherever you may be in your personal hair loss journey, I can wholeheartedly recommend Cyster Wigs and HairKittyKitty.

I visited this site on referral of Kim at wigrevival.com. My first purchase was Sept. 28 from HairKittyKitty. The color was darker than the pics and the cap came to a point at the crown and stood up, so it had to be returned. I might have exchanged it but there were no colors available that I could wear. I paid an extra $4 for my own UPS return service because they don't take PayPal for return shipping and I don't use my cards online. My return was delivered Oct. 6th and it's now Oct. 18th and they still haven't acknowledged receipt or communicated with me. I called customer service at 10:30am today (Weds) and got a recording stating their hours, which indicate they should be open and taking calls. The UPS photo of the delivery looks more like a residence than a business so I'm really worried about my refund. I need a wig for job interviews because I'm unemployed and can't afford to lose the money. I wish I'd read the reviews first.

I've ordered four wigs from CysterWigs so far, and every experience has been great. I will definitely be ordering much more from them in the future. The site is really helpful with informative information about each wig. Many times there are pictures of the wigs on someone who works at CysterWigs, so you can see what it looks like on a real person. They also have tons of YouTube video reviews that are so helpful. Their Instagram account posts pictures of their clients in their wigs... another way to see them on real people. I'm a big fan of this site and the shopping experience.

I was shipped a supposedly "Grade A" clearance wig. They claim to "inspect them by hand". The wig was a frizzy mess and smelled terrible. I received an email telling me that, in fact, they do NOT take them out of the box for inspection. I then got a new email from a different person claiming the first person was incorrect. It's a mess and I doubt I'll receive any money back. Just wanted to protect anyone else from going through the same experience. There are plenty of other reputable wig companies to order from.

I've always had EXCELLENT experiences with Cysterwigs! They make purchasing easy, offer excellent discounts, and accept returns! This is not your typical hair place! I LOVE the hair reviews and color spotlights that Heather does on YouTube and often base my hair decisions off of those reviews. The customer service has always been by far some of the best! Would highly recommend this experience to anyone!

This is the only place I will ever buy wigs! I can't say enough good things about cysterwigs. Heather and her staff are amazing and are willing and able to answer any and all questions that you may have. I love the fact that Heather does her own reviews on all the wigs because they often look different than the model photo!
You will not regret shopping here! And just in case you do it's probably a problem on your end not with the company.

I've never had a problem ordering from cysterwigs. Everything always comes correct and on time. I don't trust any other site to buy my wigs from after finding cyster wigs!

Love the special order color of Kona wig from Cysterwigs. Exceptional customer service. The staff were kind, helpful and knowledgeable.

I've purchased many wigs from them, some i should not have kept, but that's my own fault. Nonetheless, i posted, or attempted to post, a negative review about a very well reviewed wig-photos and all. They never posted it. I rely on other people's reviews to help me with what i'm in the market for. I think it's poor business practice to take people's money and not give them a fair shake and the transparency to learn from other people's experiences. I will not be purchasing from them again.

My new favorite site to order wig. Plus the YouTube videos are so helpful. Thank you for all you do!

They set expectations about when your product will be fulfilled, ship out, and arrive. They don't come close to meeting those expectations, and they don't follow up with you to let you know when the item will be fulfilled. They just leave you in limbo. After cancelling my item and getting refunded, I got a package for someone in another state. They had no sense of urgency at all in replying to my emails. The poor woman who ordered the product could just wait, they did not care at all. They need to set realistic expectations, stick to them, and show some concern for the customer... that really is not asking too much

Flirt Alert by RW is a winner! The style, color, fit and workmanship is fabulous. Ordering from CysterWigs was awesome. Great price and stellar service.

CysterWigs is THE best place to buy wigs online. Heather and her team really provide a lot of education and resources regarding wigs, what the construction terms mean, color spotlights and definitions, etc. Their prices are very good and there are always coupons available. I have purchased many wigs and returned a couple as well and have never had any problems. I am grateful for all of the services they provide.

I had a good buying from this site. It's a very fun and informative website. The prices are good, they really give nice discounts when you join. The policies are clear and customer service is friendly and prompt.

I should have learned my lesson when this company screwed up my order last time making me wait almost a month for a wig on clearance but it happened again. Well, the first time my wig was accidentally sent to the wrong customer making me wait for a replacement.

This time Cysterwigs didn't even ship the order. I contacted customer service to find out what was going on and was told I should track the wig myself... ummmm yeah - that's what I've been doing and the post office said the item was never received by them. Looked like a shipping label was made but USPS was waiting to accept the package. It's been 3 weeks and Cysterwigs won't help but my local news station has a consumer reporter who will help me resolve this. Fraud. Pure and simple.

I received my wig in record time! Cysterwigs was very helpful with information about colors and timeliness of shipping. Highly recommend them.
As to the wig... I love everything about it: the length, the casual curl and the color. I've only had toppers before and it fits my smaller head well. Caliente by Belle Tress.

This is a great company. It has a small hometown shop feel. I love Heather's adorable and helpful videos. I am new to wearing wigs. I've only ordered, two. I adored "Amal" in the Silverstone. It fit perfectly and is the same color as my bio hair. I tried a Noriko "Sky" wig in Sandy Silver that just wasn't me. It was too small and too brown for me. It was a beautiful wig. It just didn't suit me. I had to return it.

This is a great company. I'll do business with them again and again.

Amazing customer service, excellent return policy and service, competitive pricing and sales, daily connection with customer base. The owner runs this company from the heart and you can tell. Even her new "economy" fashion wigs are incredible quality. Plus she has an amazing selection of both synthetic and human hair wigs.

I love CysterWigs selection and pricing, as well as the great video reviews. Unfortunately, it seems that most times I place an order, the wig/wigs I really am excited about receiving is/are either backordered or, I have some kind of delivery problem. The latter was the case this last time around. I had ordered two wigs and was really looking forward to receiving them. Alas, they didn't show up. I used the tracking link provided which indicated they were on their way. I waited patiently, but nothing showed up. So, I contacted my local post office about the shipment. They said they didn't have it at their facility, but that they would check in to it for me. I waited a few more days and got nowhere. I finally contacted CysterWigs for help. Their customer service rep, Jo, said it looked like there was some problem with the warehouse and she would look into it and get back to me. I then received an email from Annie, who took the reins and did a great job of handling my order. When all was said and done, I received both wigs which I truly adore. I'll be posting my reviews on each shortly.
Thank you to CysterWigs and such a great staff. Hopefully, I won't run into this situation again. But if I do, I will make sure to contact CWCS sooner than later.
Situation Satisfied

I recently ordered a wig and realized I ordered the wrong color for me. I emailed Cyster and the problem to change colors was taken care of immediately. I received my "corrected color" wig in a couple of days and you can't beat the price. I don't see discounts like this anywhere. I've used the same company for several years which is a good company but I wish I would have switched over to Cyster sooner. The Videos of all of the wigs by Heather are fantastic - she's so honest and detailed. Just an all around good company with excellent customer service.

Kathryn Eve

Since Oct 2018, I have purchased about 1 dozen wigs from Cysterwigs. All transactions have been seamless and my interactions with the client help desk have been very helpful and professional. Heather runs her business with integrity, passion and heart. She spends countless hours making videos for color spotlights and wig reviews and posts them all on YouTube. Watching these videos have helped me come to a decision on style, color and just learning more about wigs in general. Her passion has carried over to color codes and creating/customizing special colors as well which is great. I also love that she models most wigs AND will not carry any styles or brands that she feels is low quality. I feel this truly shows that she cares about her customers. The coupon codes are always available and save you money. The website itself is very user friendly. As you can tell, I'm a huge Cysterwigs fan and a customer for life!

I ordered Rene of Paris's Aria in Illumina-R. I first watched all of Heather's videos on this color and this style. This wig came pretty quickly. I've never had a real problem with this company. I do initiate the conversation when I have a question about something that seems to be late and I find I need to this with other smaller wig companies too. When, I've had a question, I've always gotten quick responses.

Great video, wonderful customer service, and fast shipping! I plan on ordering more wigs from this company in the future. Need I say more?:-)