CysterWigs

I really love this wig. The color, blending and highlights are outstanding. It really looks like human hair. It's gorgeous, everything is perfect about it. So many compliments, they think it's my hair. I tell them it's a wig and there in disbelief. And then I have to tell them all where I bought it from. This is my absolute favorite and I have a lot of wigs. It's my go to wig. It's so believable and real looking. This wig is a must have. I also couldn't believe how fast it came, less than a week. The service is great. I'm so Happy.

This is a great company. It has a small hometown shop feel. I love Heather's adorable and helpful videos. I am new to wearing wigs. I've only ordered, two. I adored "Amal" in the Silverstone. It fit perfectly and is the same color as my bio hair. I tried a Noriko "Sky" wig in Sandy Silver that just wasn't me. It was too small and too brown for me. It was a beautiful wig. It just didn't suit me. I had to return it.

This is a great company. I'll do business with them again and again.

Cysterwigs has the best customer service which handles a variety of issues. They have a
Loyalty rewards program which I have used and I love the in depth videos
Regarding individual wigs from all the various lines they carry
Including color descriptions. I think Heather, the owner, has truly gone
The extra mile to make online shopping for alternative hair as easy as
Possible.

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I want to thank you so much for the wonderful customer service I have received from you.! The wigs I ordered are just beautiful and I am thrilled to have them. They both fit perfect and the colors are perfect. My hair is very fine and thin. I had brain surgery about six years ago and my right side has a few places where the hair just did not grow back in. I have felt I wanted to do something for a long time. I got on YouTube and started watching videos and was was so surprised at the wealth of information I found. I purchased two wigs from CysterWigs and they are beautiful. Their names are Charlotte by TressAllure In frosty blonde HL and Alyssa in Toasted Sesame by Envy. The caps are totally different but they both fit and I was pleasantly surprised that they are not super shinnny and can be worn right out of the box. I will be back. Thank you so much! The best compliment I received was from my husband who told me I looked ten years younger! WOW how nice is that!

I have never had an issue with CysterWigs. I have watched every video Heather has done, and look forward to a new one. Very informative and helps me with my decisions on style and color. Shipping is fast and free over $75.00! And communication is topnotch. If it is on backorder, they inform you right away. You can't beat her sales either. CysterWigs has become my "go to" for shopping. GO HEATHER, you have created a wonderful buying experience. A SATISFIED AND HAPPY CUSTOMER!

I began wearing wigs/toppers just this past fall. I initially ordered three wigs, as I had absolutely no idea as to how I would look in any of them. I kept one and returned two. I had no problem at all with Cysterwigs promptly issuing me credits for the returns. I later ordered two wigs, returning one because of color. Again, I was issued a credit Promptly. (For some reason, I could not initiate one return online and had to contact customer service via telephone. For some unknown reason I was issued a refund rather than a credit.) Once I understood what products flatter me, I had no issue with utilizing the credits for other purchases. The site is organized well and easily accessible. The online wig reviews are quite helpful, although it would be nice to include more models who are more petite. Wigs that look great on Heather can overwhelm a tinier person. I did have one minor problem in my attempt to address an order issue. It was actually never resolved; however, I let it go because the problem was minor. It would be helpful for me to receive notifications as to when to expect receipt of an order. I have been waiting for an order for around a month with no indication as to when I will receive it. I do receive shipping notifications but little else in terms of updates. More information would be helpful. Despite some very minor customer service issues, I have been very pleased with Cysterwigs. Highly recommend.

CysterWigs is a great place to do business with! Service, prices, knowledge base, expertise, honest representation: all these are the CysterWigs traits! Thanks, Heather and team, you are the best!

I love CysterWigs selection and pricing, as well as the great video reviews. Unfortunately, it seems that most times I place an order, the wig/wigs I really am excited about receiving is/are either backordered or, I have some kind of delivery problem. The latter was the case this last time around. I had ordered two wigs and was really looking forward to receiving them. Alas, they didn't show up. I used the tracking link provided which indicated they were on their way. I waited patiently, but nothing showed up. So, I contacted my local post office about the shipment. They said they didn't have it at their facility, but that they would check in to it for me. I waited a few more days and got nowhere. I finally contacted CysterWigs for help. Their customer service rep, Jo, said it looked like there was some problem with the warehouse and she would look into it and get back to me. I then received an email from Annie, who took the reins and did a great job of handling my order. When all was said and done, I received both wigs which I truly adore. I'll be posting my reviews on each shortly.
Thank you to CysterWigs and such a great staff. Hopefully, I won't run into this situation again. But if I do, I will make sure to contact CWCS sooner than later.
Situation Satisfied

I thought Cysterwigs was a great company... at first. I have purchased 5 wigs from them and all went well until I tried to exchange two wigs. I got an email from * saying they would not accept my return because the wigs smelled like smoke! I was livid. No one here smokes and I stored them no where near the kitchen. You really don't have a leg to stand on with Cysterwigs. Their decision is gospel whether it's based on fact or fiction. I'm out a few hundred dollars which is so frustrating.
If you read the small print, you'll find almost all online wig businesses have unreasonable fees for changing anything in your order. Restocking fees of 20% plus other "hidden charges" for any return or exchange. Something should be done about this. What bothers me the most is that * and her minions prey on folks with cancer and allopecia who are already experiencing one of life's biggest challenges. Im only buying from my local wig store from now on. I won't support this travesty. I'd like to know how the people in these businesses sleep at night.

*Personal information redacted by admin

I bought my first topper through a salon last year, and wanted to try to order another online. After shopping around and getting scammed by a site out of China, I came across CysterWigs. I am extremely impressed by this company. They offer very informative videos and reviews, their prices are extremely competitive, shipping was free and customer service is very responsive! I never tried wearing a wig before, so I was very hesitant. I finally got brave during a St. Paddy's Day 30% off sale, and am so glad I did! I ordered 2 wigs on a Saturday, and 1 was received the following Wednesday. I got nervous that the 2nd wig did not come, so I wrote to Customer Service who responded a few hours later and assured me that my Jackson wig was on the way. I received it on the following Saturday. The colors and quality of both wigs are very nice, and exactly as expected. They also were packaged very nicely, as well. I will order again and highly recommend them, as I am extremely pleased with my purchase and their service!