CysterWigs

I was shipped a supposedly "Grade A" clearance wig. They claim to "inspect them by hand". The wig was a frizzy mess and smelled terrible. I received an email telling me that, in fact, they do NOT take them out of the box for inspection. I then got a new email from a different person claiming the first person was incorrect. It's a mess and I doubt I'll receive any money back. Just wanted to protect anyone else from going through the same experience. There are plenty of other reputable wig companies to order from.

This was my first order from Cysterwigs and my first time buying a wig online. I ordered Ellen Wille Point in the color Hot Flame Mix. The video wig reviews on the site are extremely helpful. Ordering was easy and the product arrived carefully wrapped. The wig is beautiful. I will definitely be ordering from Cysterwigs again.

I was once a regular and satisfied customer of CysterWigs.com, aka, HairKittyKitty.com for about 5 years--that is, until November, 2023. It was during the site's "Black Friday Sale," when I purchased several wigs, and was shipped the wrong wig instead of one I originally ordered. I immediately contacted CW/HKK via their customer service email and phone number to try to get the problem resolved, but their "Customer Service" is non-existent. The business, if it even deserves to be considered a "business," apparently has no working telephone number and is poorly-managed, at best. After a frustrated month of NOT being able to get ANY assistance from CW/HKK, I filed a formal complaint with both the Attorney General of Georgia's Consumer Protection Division and the BBB of Northern Georgia. Unfortunately, for the Attorney General of Georgia's CPD, my complaint did not meet their criteria for further investigation into CW/HKK's business practices. As for the BBB, since CW/HKK is not accredited with their organization, the most they could do for me was to send a letter directly to their business address and inform them of my issue. Naturally--since "the lights are on, but nobody's home" in regards to how CW/HKK manages their business--they did not bother to respond to either the BBB, or me! I then contacted my credit card company, and they refunded the cost of the wig that I did not actually receive. I thought I could finally put all of this to rest, but... WAIT! THERE'S MORE! In May, 2024, out-of-the blue I receive an email from none other than CysterWigs/Hair Kitty Kitty that they were finally going to ship the correct wig to me--after the nearly-six months of unnecessary hell that they put me through. Really? No.Thank.You. Besides, I had technically already received the money back for this purchase via my credit card. Once I did receive this unexpected package, I immediately REFUSED it and had it sent back to CysterWigs/Hair Kitty Kitty. I'm done!

I visited this site on referral of Kim at wigrevival.com. My first purchase was Sept. 28 from HairKittyKitty. The color was darker than the pics and the cap came to a point at the crown and stood up, so it had to be returned. I might have exchanged it but there were no colors available that I could wear. I paid an extra $4 for my own UPS return service because they don't take PayPal for return shipping and I don't use my cards online. My return was delivered Oct. 6th and it's now Oct. 18th and they still haven't acknowledged receipt or communicated with me. I called customer service at 10:30am today (Weds) and got a recording stating their hours, which indicate they should be open and taking calls. The UPS photo of the delivery looks more like a residence than a business so I'm really worried about my refund. I need a wig for job interviews because I'm unemployed and can't afford to lose the money. I wish I'd read the reviews first.

I've ordered four wigs from CysterWigs so far, and every experience has been great. I will definitely be ordering much more from them in the future. The site is really helpful with informative information about each wig. Many times there are pictures of the wigs on someone who works at CysterWigs, so you can see what it looks like on a real person. They also have tons of YouTube video reviews that are so helpful. Their Instagram account posts pictures of their clients in their wigs... another way to see them on real people. I'm a big fan of this site and the shopping experience.

CysterWigs is THE best place to buy wigs online. Heather and her team really provide a lot of education and resources regarding wigs, what the construction terms mean, color spotlights and definitions, etc. Their prices are very good and there are always coupons available. I have purchased many wigs and returned a couple as well and have never had any problems. I am grateful for all of the services they provide.

I have spent an absolute fortune on wigs. Sometimes with quite a few regrets too! I can honestly say by now I know pretty darn well what makes people choose the very best for their wig purchases considering great deals and great customer reviews. Read these reviews. Decide for yourself. Heather and all her staff are truly a fantastic team believe me! I really love it when Heather shows wigs. We love her candid sense of humor and thrilled with someone so HONEST describing all the pros and cons and not the model who looks like the movie star! We're real working people who want to look as good as possible as many of us have hair issues to begin with. Thank you CysterWigs and Heather... if I could I would just give you and your wonderful staff the biggest hug from all of us!

Cysterwigs has the best (very reasonable; she works hard to make money after all, just like most of us do) customer service. They're big enough to offer the best wigs and great prices (lots of deals, coupons etc) yet small enough to answer emails quickly and provide as much assistance as you want. Heather is THE most knowledgeable wig lover in the business and not only provides tons of detailed reviews on many wigs, lines, colors, but has taken the time to include lots of really helpful information and tips on her website.

I've been a customer with Cysterwigs for 3 years now and I continue to be a very happy customer. First, I'm just so happy this site exists. After having to rely on model photos for years, it's amazing to be able to watch videos of wigs in indoor/outdoor lighting and hear honest reviews on each one. Heather has integrity and is straight forward about the quality of each wig, so you have a much better idea of what you're buying. Still - sometimes a wig just doesn't work out and you have to return or exchange it. This is where Cysterwigs truly shines. I've only had to return/exchange twice in 3 years and both times I was amazed by their customer service. The team truly went above and beyond to meet my needs, especially when I was in a time crunch & needed a new style for an upcoming wedding. They exceeded the standards of what I expect from customer service and guaranteed I'll be buying many more wigs from them in the future.

I have been doing business with Cysterwigs for almost 3 years, purchasing about 40 wigs. Heather and Cysterwigs have always been friendly and helpful. Even though my orders didn't always arrive quickly, I was always informed when they received an update. Ever since the help desk was started, I've had multiple contacts from them about issues and questions. Responses have been very quick. I will continue to recommend Cysterwigs without question!