I ordered Rene of Paris's Aria in Illumina-R. I first watched all of Heather's videos on this color and this style. This wig came pretty quickly. I've never had a real problem with this company. I do initiate the conversation when I have a question about something that seems to be late and I find I need to this with other smaller wig companies too. When, I've had a question, I've always gotten quick responses.