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CycleGearReviews 10,443

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,115
value
14
shipping
6,903
quality
10,211
This company responds to reviews on average within 3 days

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29,738 reviews

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California
1 review
0 helpful votes
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If you need it, they have it.
October 22, 2023

Found what I was looking for. Check out was quick and easy.

Date of experience: October 22, 2023
Washington
2 reviews
0 helpful votes
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Great
October 21, 2023

Super easy and quick Battery died and needed a new one. The other option that fit my bike was out of stock. This was the exact replacement. Was a quick and easy swap..

Date of experience: October 21, 2023
Mexico
1 review
0 helpful votes
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Excelente servicio
October 20, 2023

Ordenar artículos en línea es muy fácil y el personal de la tienda muy amable

Date of experience: October 20, 2023
Michigan
1 review
0 helpful votes
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Alpinestars Supertech R
October 20, 2023

I ordered the boots online. They arrived a few days later.

Date of experience: October 20, 2023
California
1 review
0 helpful votes
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Always good
October 19, 2023

Products easy to order and packed well. Arrived quickly. Never have an issue with Cycle Gear.

Date of experience: October 19, 2023
Maryland
1 review
0 helpful votes
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Moto gloves
October 18, 2023

Great product and the man at the store helped me a lot and was very kind and I don't know what else to say, I have to fill the fifty word count but I don't have much to say. I really appreciate how customer service oriented the man at the store was with me. He made an order online for me from the store.

Date of experience: October 18, 2023
North Carolina
2 reviews
0 helpful votes
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Discovery visor.
October 17, 2023

Fantastic as always. Thanks again for the update and delivery notification

Date of experience: October 17, 2023
Ohio
1 review
0 helpful votes
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Fits my helmet and my face
October 17, 2023

Delivery is always quicker than most other suppliers

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Service was excellent, workers are ready to help you with whatever it is that you need.

Date of experience: October 16, 2023
Texas
1 review
0 helpful votes
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Fast
October 16, 2023

Fast accurate hopefully this Drag Specialties tube is better than the IRC garbage that I had first. The valve had just fell out of the IRC tube.

Date of experience: October 16, 2023
Illinois
1 review
0 helpful votes
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Excellent Service
October 16, 2023

Always have a great shopping experience at my local Cycle Gear (Harrisburg, PA) or online. Great products, and always have questions answered.

Date of experience: October 16, 2023
New York
1 review
0 helpful votes
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Quick shipping and a great product.
October 15, 2023

I needed a pin lock visor insert for my helmet to stop it from fogging up and checked on Cycle Gear. They had the visor insert I needed, reasonably priced, and got it to me in only a couple of days. I was also able to use my rewards cash for being an RPM member so it ended up being free!

Date of experience: October 15, 2023
Florida
2 reviews
0 helpful votes
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Did a little research on back packs was looking for something that could be used for day pack or for 1 to 3 day trip and this seemed to fit the bill. So far happy with it time will tell how durable it is.

Date of experience: October 15, 2023
Indiana
1 review
0 helpful votes
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Helpful recommendations
October 15, 2023

Representative helped me find the right tires for me at a good cost. Received quickly

Date of experience: October 15, 2023
Virginia
1 review
0 helpful votes
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A Wonderful Shopping Experience
October 14, 2023

I was extremely pleased with the fast and convenient service.

Date of experience: October 14, 2023
Texas
1 review
0 helpful votes
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The guy that helped me in store was super helpful.

Date of experience: October 14, 2023
California
1 review
0 helpful votes
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Customer experience
October 14, 2023

Store employee also assisted me to check my size. Really helpful. If I can try it one with the same brand helmet in the store, that will be perfect. When I try it on at store, there is no any inventory of HJC helmet available. Because the design of each brand is slightly different, the level of comfortable is also different to different user. This helmet is not very fit to me but the overall of the product is good with promotion price.

Date of experience: October 14, 2023
Idaho
1 review
0 helpful votes
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The helmet didn't fit correctly
October 14, 2023

I picked up the helmet last night, and had the best customer service from a fella named Eric. He was new, learning the computer system, and did a fantastic job. I got home, and the helmet looks cool, but it just didn't fit my backpacks head correctly. She will be deciding on a different helmet.

Date of experience: October 14, 2023
Arizona
1 review
0 helpful votes
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I bought tires
October 13, 2023

The tires arrived 2 days apart from eachother despite the shipping info at time of checkout saying they would arrive together. Tires were still received in a timely fashion, hence the 5 star rating.

Date of experience: October 13, 2023
Virginia
1 review
0 helpful votes
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Very good
October 13, 2023

I had a very good and easy shopping experience with cycle gear, definitely recommend

Date of experience: October 13, 2023