CycleGearReviews 8,549

Associate ******* Angel was amazing. Very pleasant and professional. A special thanks to her and cycle Gear. Darrell Richards.

Before purchase (Monday afternoon), Cycle gear ADVERTISED 24 hour shipping… comes Friday, and both Cyclegear and Ontrac has no info where my items are, and keep sending me in circles, Incompetent representatives and long phone wait… then back to circles with Cyclegear blaming Ontrac, and Ontrac blaming Cyclegear. Cycle gear stated they always been having these problems with the Carrier, yet still send customers order through them. Definitely will not order through Cycle gear ever again after this purchase. Zero star if i can give…

I preodered a helmet and paid for it in full with the expectation and with them saying I'd receive it mid to late March. I tried numerous emails to get in contact the last week of March. They then tell me it looks to be the April when I might get it... I canceled and asked for a refund. They didn't even try to appease or help. Won't spend my money here ever again...

This company does not stand by its products. I had my bike serviced by a mechanic who installed a Cycle Gear battery. Less than 3 months later, the battery was dead. Because it was installed by a mechanic, the company won't honor the warranty - despite the fact I have an invoice for the battery. Their rationale is that I need the actual order number to honor the warranty. That is something only the mechanic has and he is no longer operational during Covid. They could have looked in their records but instead chose to punt.

I ordered about $1,500.00 worth of gear from cycle gear. If you want a tracking number from this company you have to email them? None of the equipment that I ordered came with a tracking number. Found no items on the website in store so I had to order online. Shipping from most items took a very long time 5-6 days.

I have been waiting on a helmet to ship for three weeks. Even though the site states it was in stock they did not have it, I was told that they had to get it from a third party and it would have to ship to them before they could ship it out. After two weeks I told them I wanted to cancel the order. Magically the rep told me the helmet arrived at the warehouse and they will ship it out. He told me if I didn't receive the tracking number to reach out in a couple of days. Of course, no one sent me a tracking number so I had to follow up again. After asking me for a tracking number the rep gave me different tracking numbers for my other items. I had to explain to them that the tracking was for my helmet with the order number I provided. He proceeded to tell me that the helmet still has not shipped. I canceled the order and ordered from a different company that will be here in 3 days.

I tried to return some clutch levers on one of my orders because they did not fit my bike. The site says not available for return.

I will not be purchasing anything else from Cycle Gear unless it can't be avoided.

This day in age where most things can be shipped and received in two days, it's not acceptable not to even get a tracking number for your orders.

I love cycle gear they have great products and good prices. My issue is I bought a battery for my motorcycle that was lifetime warranty and they offered a cheaper battery that wasn't lifetime but paid extra to have warranty, had it warrantied 1 time no issue. Went to warranty it out again and was told that they no longer have lifetime warranty on batteries and have to pay 5 dollars to now have only a 2 year warranty. So how can something be life time warranty but not really. I really did get my money's worth but how can it be lifetime warranty then. I am a auto technician if my snap on wrench breaks i get a new replacement no matter how many times it breaks. I used to work for a nation wide chain of shops that offered lifetime warranty brakes and mufflers you go to any of their shops and you dont pay for pads or muffler only labor to install as long as you own car. Now if they changed their policy and told people that they no longer have warranty then pretty sure there would be backlash and sued for false advertising.