business logo of CycleGear

CycleGearReviews 8,497

4.8

About the Business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
921
value
14
shipping
4,963
quality
8,287
This company responds to reviews on average within 3 days

Instant Feedback

24,816 reviews
Nevada
1 review
1 helpful vote
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Amazing Staff
June 3, 2023

I went in to have my 9 year old son fitted for street riding gear and johnny was amazing with him. My son is picky on how helmets fit so johnny spent days making sure he was fitted properly and even took the time to install my sons intercom in his helmet. Hes the main reason i go back. Im headed back today for another helmet and when winter comes, ill be headed up to see johnny again. Best service ever. The ONLY place i go for gear!

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Came in to fit some gear and realized that most items are online. Their website didn't reflect this so I wasted a trip. Another plug for Amazon, a real online shopping

Date of experience: May 11, 2023
Utah
2 reviews
0 helpful votes
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Shipping was a joke
May 4, 2023

I have ordered tons of stuff from cycle gear before and this was the first time I ever had a problem. Ordered a new helmet headset. The site says it will ship within 1 business day. 4 days later it is still saying pending pickup by the carrier (USPS). Customer Service was no help on the matter.

Date of experience: May 4, 2023
Ohio
1 review
0 helpful votes
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Okay
May 1, 2023

I like the Givi crash bars that I ordered, but delivery took way too long. I bought the same thing from another supplier after my order took so long. I received the second order first. I tried to cancel this order but I was told that it was too late.

Date of experience: May 1, 2023
California
1 review
0 helpful votes
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Best customer service ANYWHERE!
April 3, 2023

The Cycle Gear location in Lomita has such a wonderful staff, who are extremely knowledgeable about everything they sell in the store as well as fantastic advice, knowing so well about what they're selling and doing there. Also, so very polite and so good at remembering my name, and even the motorcycles I have! I've been to a few different Cycle Gear locations, and they also are fantastic, but the Lomita location when I walk in, I am greeted with a very kind hello Randy, and asking how I'm doing before I have any questions about something that I'm interested in buying! Anthony, Sam, and especially Alli, are so very helpful and I've never had such nice customer service anywhere in my life! Maybe just the love of motorcycles that we all share, that it has a family vibe, and that I'm welcome as a part of the Cycle Gear family. Alli and Anthony have always remembered my name since the first time meeting them, and I recently just met Sam, who was so very helpful as well! Plus, even before I met these wonderful people, when I've been in there in the past before they worked there, I was always treated with respect and never felt awkward about asking questions, or asking more personal questions, and this is where Alli really helps, and just a little help with, "what do you think about this color on me?" Lol, but it's just helpful to feel comfortable enough to ask such a question. Long story short, the Lomita location is my one stop shop for everything I need, from gloves to boots, and everything in-between! I highly recommend you going to this location, and ask for any of these people, for some very friendly and informed staff, any questions or help you might need, and you'll be very pleased with how friendly and helpful everyone there is! It's been an honor to write this review, and thank you for reading this

Date of experience: April 3, 2023
Utah
1 review
0 helpful votes
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CS
April 1, 2023

Excellent CS and knowledge of products. I'd buy from them again

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Customer service
April 1, 2023

As always excellent in-store experience by knowledgeable, helpful and friendly staff

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Tight Fit
April 1, 2023

XL arrived very tight. After 3 rides they are beginning to fit...

Date of experience: April 1, 2023
South Carolina
1 review
0 helpful votes
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Good experience
April 1, 2023

Ease of order, great employees that are helpful, free shipping to store

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Cyclegear is reliable and easy to use
March 30, 2023

Cyclegear has become my trusted supplier of all my motorcycle gear due to fast shipping, very easy returns, reliable quality and good prices

Date of experience: March 30, 2023
Texas
2 reviews
0 helpful votes
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Katy Shop is always a great place to be.
March 30, 2023

Always good that you can try on something here before committing. Try on helmets, jackets, warm weather wear and the staff are always ready to help.

Date of experience: March 30, 2023
California
2 reviews
0 helpful votes
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What it was before!
March 29, 2023

You was very good at delivering what customers wanted quick, lots of updates. Now I will just have stuff delivered to your store and I will get it or go somewhere else. Done!

Date of experience: March 29, 2023
Washington
1 review
0 helpful votes
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Excellent service as always!
March 29, 2023

Picked up a pair of cycling pants. It was easy and quick.

Date of experience: March 29, 2023
Jersey
2 reviews
0 helpful votes
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Cycle Gear is an Excellent Store to Deal With!
March 29, 2023

I have never had a bad experience with Cycle Gear! They are a top rate super store, even when I return an item, no hassle with returns.
I have been buying items from Cycle Gear for 18 years now, they are my favorite store.

Date of experience: March 29, 2023
Michigan
1 review
0 helpful votes
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On time every time
March 29, 2023

Cycle Gear is consistently easy to deal with, fast to ship and accurate with orders

Date of experience: March 29, 2023
Texas
1 review
0 helpful votes
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Wet weather gear
March 29, 2023

The representative new exactly what I need'd. Amazing customer service, thank you.

Date of experience: March 29, 2023
Michigan
1 review
0 helpful votes
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Customer service
March 29, 2023

Cycle Gear customer service is top notch! They handle everything with speed and accuracy. A+++

Date of experience: March 29, 2023
California
1 review
0 helpful votes
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Where's my stuff?
March 29, 2023

Two different times I ordered online. Once to have it drop shipped to my house and once to the store. Both times I had problems with my order. The first time they canceled my order and didn't tell me. I only found out because I called them. The second time, it took twice as long as they said it would take and I had to make four phone calls before I finally got my order. The guy helping me was very courteous and as helpful as he could be, but it still didn't get resolved until I threatened to cancel my order.

Date of experience: March 29, 2023
California
1 review
0 helpful votes
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Too Many Helmets!
March 29, 2023

The folks at the Cycle Gear store were very helpful in trying to fit a helmet that I ordered online. They found other options that would work just as well however they were significantly more expensive. In the end I couldn't make the helmet work and there was no issue returning it. Nicely done!

Date of experience: March 29, 2023
Oregon
1 review
0 helpful votes
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Awesome
March 29, 2023

They are very good at knowing their product and customer help

Date of experience: March 29, 2023