About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to install, even with no instructions. It does cut wind noise and buffering, but it is not like my prior BMW touring bike. Understandable, and I can't say I am totally disappointed since it is better. It is just not going to turn a sports touring bike into a touring machine.
We needed alot of gear from boots to helmets. The staff was helpful without any pressure to buy. They are riders and use all the gear that is sold which gave us their insights to everything we bought.
Bought and returned 5 helmets before finding one that fit my weird oval shape. Super easy return policy and they were helpful every step of the way.
Also a great integration between stores and the website, being able to buy online and return in store.
Harth is a great store manager. He understands the product and how to work with customers, even when he is serving several at the same time.
Customer service keeps folks coming back, and I have always had a great experience at both Cycle Gear locations I visited. Will especially has done a great job and should be commended.
I go to the Allentown cycle gear. Everyone in that store is awesome. They are always helping out and they answer any question. Just a great crew working at Allentown site.
I ordered two K&N oil filters, they took a little longer than I expected them to take but they worked and are on my bikes now.
My son rolled his side by side in a slow corner and was OK. The helmet impacted the rollbar and did it's job protecting him. Everyone should replace their helmet after it gets even minor damage. The old one was from Cycle Gear, so I got another good one from them.
The salesmen was very knowledgeable. The web page is very accurate.
My in store experience is always good. The people that work in the store closest to me are cool and helpful.
My problem is with the lack of inventory represented in the store. In order to simply try on anything that's not in the store, I have to buy it online and then go through a return process if I don't like it. Going through this multiple times to find a pair of riding boots is a huge hassle for the customer. Especially financially.
Joel the manager is kind, helpful, and service is excellent.
We forgot my Revr account at purchase. Received gloves and they are what I wanted and they fit. The CG folks have fully outfitted me again! Thanks MK
Needing some specific motorcycle products, I went to my closest CycleGear store, where I found all of what I needed with exceptional service, plus was able to purchase new shoes. They had a great selection, from which I could find the perfect fit. This beats online any day!
My overall experience with cyclegear has not been a positive one. The tire I ordered took about 3 days longer to come in than I was told it would take them when I got my tire mounted they damaged my wheel and have been putting fixing it off for 3 weeks.
My experience at Cycle Gear-Phoenix was exemplary. The staff are all knowledgeable and professional and friendly.
Great work getting my step son set up with gear. Cassie did a great job.
Everything at this store is always out of stock, cycle gear sucks shop at Rocky Mountain atv they will have it in stock 90% of the time and it's usually cheaper on the Rocky Mountain site, cycle gear you are kinda ripping people off and don't seem to care
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at cs@cyclegear.com, give us a call at 1-800-292-5343.
I always get great service here everyone is helpful and friendly
I'm a newbie on the bike, and every experience I've had with Cycle Gear has been top notch. Always willing to take the time to help explain products and to help the customer get the best deal for his/her needs.
Terrible it takes way to long I've ordered from you and either u don't have it or it takes forever to come
Thanks for reaching out to us, Brandon. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cason, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team for the store your issue is with.