About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Helmet buying process worked well. I went into my local Cycle Gear and tried on helmets for the size. Didn't have the color I desired so I ordered through Cycle Gear on line, free shipping
Great store with many items affiliated to most all riders from full dress tour to dirt bikes. Quality items from Jackets, helmets and all equipment related to same.
Easy have the heated jacket liner so I am trying out there vest.
11 days after ordering and the helmet I purchased has still not been shipped yet. I called and they said that is just the way it goes at Cycle Gear. Only order on line if you don't need the item for a long, long time. Makes you wonder why they do business that way. I did give two stars for the price and the customer service.
I always like working with the team at cycle gear. Very nice people, very knowledgeable and never make me feel less than because I just started riding.
Ordered a part unsure if it would fit my bike. Shipped free to my local CycleGear where an employee helped me figure out the fitment. Ended up returning the part, and the employee took it a step further by helping me search for an alternative. Very positive shopping experience.
Super convenient. Store about 12 miles away. I get everything sent there. Tires or whatever. Returns, when and if necessary, are a snap. Prices are reasonable. Helpful personnel in store and online. In store tire mounting...sweet! What's not to like. My go to motorcycle supply store.
The staff at the Broad St location took the time to fit me in a jacket and my kiddo in pants. The pants had to be shipped (size not in stock at the store) and they arrived two days later. I will be headed back to this location for more equipment!
Picked up our ordered items, and a couple more things. Great service. Lots of good info.
Angel and the Team at Vancouver CycleGear have been amazing to work with while I get back into motorcycling. Great advice and assistance along the way.
Bought a tire online from CycleGear as the size/type was not available in store. I then brought the tire and my rear wheel to the local store and the fellow there installed it quickly. I also picked up a motorcycle cover that I had placed on hold, through the website. Overall, it was a good experience.
The team members at cycle gear are professional and helpful in gear I wear for riding and for parts for my motorcycle they make it hassle free very satisfied and will continue to shop with cycle gear of Fresno on Blackstone and Ashlan!
Amazing delivery time and great deals. Definitely my every day local and online store
Everything usually goes quite smoothly with a return, but this day there seemed to be a problem with the folks at the desk being able to "sign in" and process my return. After waiting for 10 or 15 minutes I took my helmet return and went back the next day. It was then taken care of efficiently.
AS I'M RIDING MY MOTORCYCLE AND KEEP RECEIVING TEXTS FROM CYCLE GEAR. I HAVE TO PULL OVER ON THE FREEWAY TO READ THEM! I HAVE OVER 800 MEMBERS (Wanderlust M/C) IN MY CLUB AND CAN'T TAKE THE CHANCE THAT SOMEONE HAS CRASHED OR NEEDS MY HELP! BUT I COULDN'T FIGURE OUT HOW TO "OPT OUT OF TEXTS" THIS IS BULL$#*!!
Please reply " STOP" to the text and this will stop future texts.
The tire machine was broken, and a month after the tire purchase their machine was finally repaired to no fault of theirs.
The Manager Joe had my tires and rim strip installed and tires balanced, honoring their policy when one buys tires through them.
My 1994 Goldwing was in storage for 7 years and I finally got it out to repair and upgrade to start riding again. I took the front and rear wheels off and brought it to Cycle Gear in Lawrenceville, GA for a new set. They were extremely helpful in suggesting the best tire for my ride and were great at mounting and balancing the wheels.
This is my go-to store for my ride and accessories.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greg, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.