About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Bought a Bluetooth headset & the staff installed it for free!
Who does that anymore?
Cycle Gear off Cave Creek has the best customer service of any business period. They always go above and beyond for their customers. They are my first place to shop for my motorcycle and gear because of it.
The staff is always so friendly and do a great job to show passion and a helpful attitude
I have never had a bad experience with cycle gear. They are my go to shop for everything I need for my 2 wheel excitement!
Easy dotcom purchase and ship to store in just a few days. Great windshield for summer riding. Protects you from the big bugs but provides more air flow to keep you cool.
I bought two sets of tires. They came in in a few days. Took wheels up there. Alex took care of me, mounted and balanced both tires. Very satisfied. Took my second set of tires up there was a slight issue with installation that was resolved within minutes always get treated well in a timely fashion when I go there for tire installation.
The task was mounting tires onto brand new Core Moto forged rims. I really appreciate the extra care Tony and the Cycle Gear crew took with them.
The pictures of the product do not show the product. I purchased a tail case rack. I thought I was purchasing the tail case. The photos show only the case, not 1 photo showed the rack. It was misleading. I returned with no issue.
I'm there so often, the staff are like friends. Great group of humans working there. I would recommend Cycle Gear to every rider I know. The staff are friendly, helpful, knowledgeable and the love for motorcycling shines through.
Went well. No issues. The salesperson was very helpful and polite.
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Had to order online since stores have very limited women's clothing, especially in plus sizes. Online offering wasn't much better. So had to buy and charge the cost without knowing if the pants would actually fit. Order was delivered to store as promised but the pants ran small in size.
Thank you for sharing your feedback. We appreciate you taking the time to share your experience. We do offer a 90 day return policy. Please reach out to us at customerservice@cyclegear.com or contact your local store and we can assist in getting the issue with fit resolved.
My windshield arrive on time. The only problem was the apace adaptors for my 7/8 handle bars were missing. I contacted the company and their only response was to return the complete windshield. I didn't want to re-box everything and return it and wait another couple of weeks to get my windshield
Product as expected. Got it and used after i purchased
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Always willing to help with my mc needs, usually have products in stock.
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They are nice, knowledgeable, ready to help you. The staff Threats you in a respectful manner.
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This is one of 3 place for my go to items. The staff at the stores are the best.
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I, like many others, start my shopping online. For me, the greatest pleasure comes from interacting with the salespeople at my local store. I actually have fun with them and look forward to seeing them.
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The manager Gus went above and beyond to get me a new helmet
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Purchased a Dianese D-Air jacket from Cycle Gear. Store Manager registered the product and told me, "You're ready to ride". This was completely FALSE. The incompetent manager didn't activate the vest. Although it turned on and gave a "green" status light, it had the shipping/shorting plugs still in it and the wires were never attached to the gas canisters for use as an air-bag vest. I rode 1&1/2 years until I updated the software and it wouldn't go green but flashed a blinking yellow meaning an issue. I took it back and they told me, to take it to Dianese, that they don't have any test equipment. Upon taking to Dianese, the techs' were shocked to find that Cycle Gear never made the vest ready to deliver to the customer (a requirement). They stated, that It had never worked and that for the last 1&1/2 years, would never have activated in a crash. Upon going back to Cycle Gear with this information, the store personnel stated, that they company refuses to train them, provides no equipment, and doesn't care. I am now suing them for gross negligence, incompetence, and putting my life at risk by voiding my purchase and attempt to mitigate serious injury and/or death by purchasing an air-bag system and wearing it religiously on every ride while it didn't work. Cycle Gear didd all this in the name of GREED, and at the expense of their customers' safety and well being. Never buy from Cycle Gear.
I ordered a pair of shoes from them on May 23rd. Their website said my order would ship in 1-2 business days. Today is June 6th and customer service doesn't know when my order will ship or where it is. They're slow to respond to my emails, if they respond, and are blaming their supplier for their inability to ship and track an order. My class is in two weeks and I have no idea if I'll have my shoes by then. And neither do they.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for reaching out to us, MH. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.