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4 Reviews by Markus

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Terrible online store!! There coupons doesn't work, there customer service is terrible, and worst of all the dont appreciate returning customers!! NO FREEBEES, NO DISCOUNT!! STAY AWAY FROM THEM!!




Free shipping?? Never gona happen!!!

Something wrong with the item bbn ought? Then the SELLER must approve the return, refund!! ARE YOU KIDDING ME LAZADA???

Planet Express

Planet Express


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Daniela & Markus
Puerto princesa, PH
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Daniela & Markus
Puerto Princesa, Philippines
Review of Cycle Gear
Daniela & Markus
7 reviews
Puerto princesa, PH
1 star: Bad
Aug 21, 2019
Much better options out there
Well you can find promo coupons for them, but nothing works, or instead of 10% off its not even 1%!! Stingy for freebees!! Got 10$ coupon with my order, BUT NOT VALID ONLINE!!! TERRIBLE!!! They have better online stores out there!!

Review of Planet Express
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Planet Express's reason for reporting

We had tried to contact you multiple time to find your account or any information of packages you sent with us but we got no response. If you had used our service, please provide us with those information so we can verify you're our customer and we can look into the problem you have. Thank you
Daniela & Markus
7 reviews
1 star: Bad
Reported 2 hours ago
Reviewer contacted
Wrong weighting!!! BE CAREFUL!!!
Well I use this company long long time now. Fast, reliable ( at least that what I thought!!) Because of an issue for repacking I became suspicious! So when the last 2 big parcel from them arrived I measured them! And good news!! The measurements were correct!! BUT when I weighed the parcels it was like a punch in the face!!!

The 1 package they weighed 6.6lbs (for a xxs shoei helmet which accordind to shoei weights 2.6 lbs!!!) When I weighed the parcel it was 3.1 lbs!!!! ( SO HOW DO YOU GUYS EXPLAIN A DIFFERENCE FROM 3.5 LBS????) A DIFFERENCE FROM 3.5 lbs!!! So instead off 37,60 they charged me 56,78 postage!! So 19,18$ to much postage because of there wrong weigting!!

The 2. Parcel had the same issue!! They weighed it with 6lbs, I weighed it with 4.2lbs!! A DIFFERENCE FROM 1.8 lbs!! ( HOW CAN THIS BE???)

I dont know whats going on in there warehouse, or how they weight a parcel, BUT SOMETHING IS SERIOUSLY WRONG!!!

Because of this strange weighting what they do you pay of course overpriced postage!! For my 2 helmets and my amazon package I nearly lost 70$. How about the last years??? Maybe it goes into hundreds lost dollars!!

I am completely shocked after finding this out!! I blindly trusted them . Never weighed or meassured a parcel what I received from them!!
I will search for a new feight forwarder!




4 mails and no answer!! Worst business ever! Used the onlineform and email. Waited 1 week, but no answer at all!!

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