Steddie S.

Horrible experience with Fiverr. Not only was the quality of the work delivered poor, but the customer service representatives hide behind little-publicized policies that limit how much time you have to either request a refund or leave a review.

I actually tried giving my Fiverr seller a chance because she seemed to be trying, but she was obviously incapable of delivering what she had committed and clearly did not possess the skills she advertised.

I actually have a much bigger isssue with Fiverr as a company - sponging money from buyers and providing little in terms of customer service - than I do with the Fiverrs I've worked with.

Product was completely inadequate for what I needed, confusing and you are unable to download anything created in the demo. So, I decided not to move beyond the demo product. However, to get the demo, I had to enter credit card information and found only when I got my credit card statement that they had charged me full price for the product. When I tried getting a refund, they told me they have a 2-week only return policy. Very shady.

This company does not stand by its products. I had my bike serviced by a mechanic who installed a Cycle Gear battery. Less than 3 months later, the battery was dead. Because it was installed by a mechanic, the company won't honor the warranty - despite the fact I have an invoice for the battery. Their rationale is that I need the actual order number to honor the warranty. That is something only the mechanic has and he is no longer operational during Covid. They could have looked in their records but instead chose to punt.