About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ship times were not accurate in accordance to what the website said.
Great customer service and assistance in answering our questions so we made the right purchase for us. Appreciate their help.
After putting in my current address on cycle gear website and finding out PayPal issued old incorrect address I immediately contacted cycle gear and was promised and told to be rest assured they would intercept my $1000 item. After zero notification from cycle gear letting me know they actually did not intercept my package was left at the door of old address! I was simply told by cycle gear after the fact " we failed to intercept and there is nothing they can or are willing to do" I was certain my pkg would be stolen soo I rushed driving erratically to get to that address. I was fortunate enough to see the pkg at that door soo I got it but I swear I aged by 5yrs from the stress of the situation. Ultimately it was PayPal's initial damage However cycle gear is particularly disingenuous about there help and or service! Just wasn't helpful at all. I will never order from this company again!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com and reference this review. Please include further details regarding your shopping experience/issue
Customer service reached out to let me know they had resolved an issue in the warehouse with my order that I wasn't aware of. Product arrived couple of days later in good shape.
Had a face shield I ordered and shipped to nearest store. Came on time, walked in the store and walked right out all done in less than 5 minutes.
I went into the actual store. It was NYE and the staff was awesome! They were not only informative and got me exactly what I needed, but they were very cool. I'll definitely be a repeat customer! Not to mention the price was great, even compared to Amazon...
Easy to order, shows up in a timley manner, can't ask for a better experience
Ordered and received my items in a timely manner. Thanks!
Great experience great customer service experience
Everything was great and delivered on time… and fast.
Sales representative very helpful. Tried on 7 or 8 helmets for fit and style. Overall very satisfied.
Very helpful nice staff, it took me a while to figure out what kind of helmet I wanted. They didn't seem like they were in a hurry for me to buy something and get out, they even helped install my headsets for my son and I.
It was a great to work with the people in the shop they took care of me
The items were received fairly quickly. I really appreciated that you didn't beat me up on the shipping. Most companies charge an exorbitant amount for shipping. You guys rock! You will be my go-to when I'm shopping and I'll also recommend you to others!
The sales person was very helpful and i enjoy supporting this local business
It fits perfect, great for riding those days where the sun is out but the air is still a lil cool. Or for days where it's about 30F and the sun is out. Love this jacket
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.