About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great easy get handled, needed something different from what I purchased ordered a Shoie instead and it is exactly what I need, the best quality for a helmet
Everything was smooth and easy, went and was able to pick up item without any issues!
I got the kit I needed with no issues, decent price and it works well.
Battery works good just didn't expect to fill a agm battery usually I buy the agm cause I don't have to fill it
Very helpful. Went above and beyond to help me get just what I needed. Thanks!
Excellent, friendly service experience! The store staff is exceptional.
Great customer service, every time I called I actually got a real person that seemed to answer be able to answer all my questions.
Easy to buy and navigate. Items was delivered on time
I bought a helmet a while back and the computer system freaked out and canceled the order after it was made staff was super helpful and friendly and we go the problem worked out in the end i got my helmet and i love it
Found one I liked tried it on a d ordered one to be shipped to my house
Cycle gear in Draper is fantastic. Knowledgeable, friendly, cool, and super helpful. They really go above and beyond every time I am in the store. Love the huge new space.
Very helpful staff. I went in different days, and every time the staff was very helpful
Easy to order online and got delivered on time. For sure going to order again.
No issues. Timely delivery. Smooth transaction. What more could you ask for?
Great service and friendly staff...the staff
Is super helpful and knowledgeable
The tire is good, but it did take a while since UPS lost the first tire. Service at the actual shop was great though.
Ordered a new rear tire online and had shipped to San Luis Obispo location. I brought my rim in at 5:50 pm on a Friday to drop off and the salesman tells me to hang around and he'll knock it right out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.