About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Got delivered pretty quick and i am very pleased with how the jacket was packed in the box
Easy ordering process. Fast delivery, arrived sooner than expected.
One pair showed up absolutely awesome, one pair showed up and though it was labeled the correct size it was about 2 sizes too large
I've always had difficulties finding a helmet that fit comfortable. At Cycle Gear, I was able to try on multiple styles and multiple sizes of individuals styles, including XL, 2XL and even 3XL (where the manufacturer makes a 3XL). It also helped that the sales staff was very knowledgeable about individual styles, brands, and models. I finally have a helmet I'll be able to wear all day without getting uncomfortable!
I'm a new rider and I went into CycleGear looking to get a helmet. They were very personable and pleasant. I was fitted into a helmet and the one I wanted wasn't in stock so they ordered it for me and had it delivered to my home. I received it within a few days and was astonished with how seamless the whole process was. I'll be going back for all my gear!
Not as stellar as advertised, flimsy, and poorly designed.
Great product, fast delivery! Visit to shop allowed to wear and test a sample beforehand, very helpful!😊
The team at Cycle Gear is knowledgeable, friendly and very helpful. The tire they provided, mounted and balanced for my '82 Yamaha sidecar rig was perfect. And they all enjoyed having my 'copilot, a 13lb Terrier mix 'rescue hang out while we were at Cycle Gear!
Easy to deal with customer service representatives
Parts were packaged with care and fast delivery. All parts fit perfect and chrome was excellent.
Very friendly and super helpful, great product selection and price
Easy order. Great price. Always good service online or in store
Bought this bag as an emergency backup fuel bag for my Gyro-Copter. Allows me to get Auto Fuel at airports that only offer Av Gas. Easy to roll up and tuck behind the seat. Get Gas from a auto gas station and bring back to the airport.
My experience was great sale representative helped me pick out the correct helmet and few other odds and ends I needed for the new to me bike.
Quick and easy no hassle tire was placed on rim within the hour
Good products. Took a bit longer to ship but no big deal.
Ordered a quad lock case for a mount I had. Charging only works sometimes though. But it holds my phone very well and it protects it off the bike too
Always great working with CG! Amazon, please take note and reach out to these guys, who always provide excellent customer service and rarely charge restocking fees.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.