About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My experience was great sale representative helped me pick out the correct helmet and few other odds and ends I needed for the new to me bike.
Quick and easy no hassle tire was placed on rim within the hour
Good products. Took a bit longer to ship but no big deal.
Ordered a quad lock case for a mount I had. Charging only works sometimes though. But it holds my phone very well and it protects it off the bike too
Always great working with CG! Amazon, please take note and reach out to these guys, who always provide excellent customer service and rarely charge restocking fees.
I received my gear in a timely fashion
And very well pleased thank you.
Slow shipping but otherwise. Thats all I have to say. I dont have 50 characters worth. (That should do it)
Good site, easy to use and order. The store staff is always great.
I went in the Tampa location and met Matt, who was a really nice guy. I was going to take the MSF course and wanted some decent gloves, since I'd need them later anyway. I liked a few pair and Matt told me he had the red Bilt Sprint ones (about $35) and I had tried a pair Reax Superfly (about $50) and liked them, then I tried the one's Matt had and I liked them also and decided to go with them.
Now I would have to get used to anything else, because I like mine a lot now and they are super comfortable. I'll probably get the other ones later when I'm riding more frequently. Some people have their opinions on different brands, but the cows don't know that. I think the value for the money is there for Bilt, as I have a few of their items and like them.
Great selection and big discounts. I only order from cycle gear and so should you!
I have been a customer in the past for random items I was looking for. Recently, I purchased a new ride and went into the store in Santa Rosa, CA, and was blown away with the available products but what blew me away was the customer service from the team there. They were great.
Unexpected free shipping, I wish this was shown in the product page. I almost didn't put these in the cart, but did so just to check shipping cost.
Quick and easy, haven't installed the part but I'm sure I'll be impressed
Not enough parts in store, so I ordered them n drove around without brakes for a week 🙃
Tire purchase was easy and shipping was fast.
Install expected this summer.
Good prices seamless website items exactly as described online
Easy, shop put in cart and pick how you want to pay. The part always was nice quality and shiping package was also good.
Oreded a new helmet for my daughter to give as a present...still waiting and will not be here in time...I've gotten 2 emails asking how they did with my order.I called n was told soon...called again and still did not ship from a bordering state...13 days and waiting...not impressed...will not use them again...products are often low quality.
Always very helpful and knowledgeable staff ready to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear your shopping experience wasn’t superb. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com