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Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
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I love going to my local store and checking out the new stuff the only problem is all the items in the store are either beginner cheap stuff or really high end there is no stuff in the middle which is where you get the best value. So you wanna give the company business and order online but then it takes 3 days to even ship the order that's ridiculous it's 2024 ship same day or next day everyone does but taking multiple days to ship a item shows not being organized. I'll be ordering somewhere else for now on just due to the inability the shop within a reasonable amount of time transit time is one thing time to ship is pure laziness
Great customer service. I purchased something that didn't fit right, and was able to return it to a nearby store with no issues.
When it comes to my motorcycle needs wether it's riding gear or parts for my bikes I go to cycle gear.
Was looking for cool-weather gloves…your had them…I bought them 👍
No issues with ordering off the website. My only gripe is the way Cycle Gear's Loyalty program is structured, with a fee. I think the return policy should apply equally for all customers and the Loyalty Program should be free to join and maintain.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I went in for a new tube. The guys said my tire was shot, showing me where and explaining the risk. Without pressuring me, they suggested a new tire. I'm very grateful to be safely cruising again.
Experience was fine. I was a little frustrated with how the web site kept returning back too far and I had to keep entering in my specific bike. Could have been operator error...
Great products and services on time delivery. Would recommend to my friends
I've been a long loyal member of the site and company and I've never had a bad experience with them
Before I ordered, I checked with the store to make sure they could install the Mousse tube. When I went to drop off my wheel for installation they informed me that they couldn't install it and don't offer this service. Now I had to scramble and find another shop to install it.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Cycle gear website was consistent and my order came in fast. 💨
Staff are very nice and supportive. I never feel pressured to purchase anything and they will always help in finding a solution or getting my needs met with specific gear.
Good jacket for not too much, feels great to ride in the and the people working were friendly and helpful
I ordered something and it arrived undamaged and it was what I ordered.
Ordered 4 items total. Three arrived in perfect condition, but received one (Quad Lock Stem Mount) that had a damaged box and was missing crucial parts. The rest of the order was just a dampener and a phone case to use with the mount so it made my entire order pretty much useless. Terrible experience overall.
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at cs@cyclegear.com or give us a call at 1-800-292-5343.
So we can assist you and make this right.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.