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CycleGearReviews 9,233

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
984
value
14
shipping
5,696
quality
9,013
This company responds to reviews on average within 4 days

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26,637 reviews

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California
1 review
0 helpful votes
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I love going to my local store and checking out the new stuff the only problem is all the items in the store are either beginner cheap stuff or really high end there is no stuff in the middle which is where you get the best value. So you wanna give the company business and order online but then it takes 3 days to even ship the order that's ridiculous it's 2024 ship same day or next day everyone does but taking multiple days to ship a item shows not being organized. I'll be ordering somewhere else for now on just due to the inability the shop within a reasonable amount of time transit time is one thing time to ship is pure laziness

Date of experience: June 22, 2024
Kimberly E. CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

New York
1 review
0 helpful votes
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Kk
July 2, 2024

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Date of experience: June 22, 2024
Kansas
1 review
0 helpful votes
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Great customer service. I purchased something that didn't fit right, and was able to return it to a nearby store with no issues.

Date of experience: June 22, 2024
Missouri
2 reviews
0 helpful votes
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Buying parts.
July 2, 2024

When it comes to my motorcycle needs wether it's riding gear or parts for my bikes I go to cycle gear.

Date of experience: June 22, 2024
Pennsylvania
1 review
0 helpful votes
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You had what I needed
July 2, 2024

Was looking for cool-weather gloves…your had them…I bought them 👍

Date of experience: June 22, 2024
Texas
2 reviews
0 helpful votes
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Helmets
July 2, 2024

Easy process from selection to purchase and delivery. Nice quality

Date of experience: June 22, 2024
Texas
1 review
0 helpful votes
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Smooth transaction
July 2, 2024

No issues with ordering off the website. My only gripe is the way Cycle Gear's Loyalty program is structured, with a fee. I think the return policy should apply equally for all customers and the Loyalty Program should be free to join and maintain.

Date of experience: June 22, 2024
Kimberly E. CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Indiana
1 review
0 helpful votes
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Great Service
July 2, 2024

Associate was very helpful in choosing the right gear I needed.

Date of experience: June 22, 2024
California
1 review
0 helpful votes
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Flat tire
July 2, 2024

I went in for a new tube. The guys said my tire was shot, showing me where and explaining the risk. Without pressuring me, they suggested a new tire. I'm very grateful to be safely cruising again.

Date of experience: June 22, 2024
Ohio
1 review
0 helpful votes
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Tires
July 2, 2024

I needed tires for my bike, since they are different sizes I had no trouble finding what i needed. Easy to use choice boxes.

Date of experience: June 22, 2024
Virginia
1 review
0 helpful votes
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Tire mounting
July 2, 2024

Technician broke the tps mounting bolt while mounting my rear tire

Date of experience: June 22, 2024
California
1 review
0 helpful votes
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Tune up parts
July 2, 2024

Experience was fine. I was a little frustrated with how the web site kept returning back too far and I had to keep entering in my specific bike. Could have been operator error...

Date of experience: June 22, 2024
Louisiana
1 review
0 helpful votes
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Great service and price Tag
July 2, 2024

Great products and services on time delivery. Would recommend to my friends

Date of experience: June 22, 2024
Arizona
1 review
0 helpful votes
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I've been a long loyal member of the site and company and I've never had a bad experience with them

Date of experience: June 22, 2024
California
2 reviews
0 helpful votes
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Nitro Mousse drop ship to store
July 1, 2024

Before I ordered, I checked with the store to make sure they could install the Mousse tube. When I went to drop off my wheel for installation they informed me that they couldn't install it and don't offer this service. Now I had to scramble and find another shop to install it.

Date of experience: June 21, 2024
Kimberly E. CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Puerto Rico
1 review
0 helpful votes
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Pinlock order
July 1, 2024

Cycle gear website was consistent and my order came in fast. 💨

Date of experience: June 21, 2024
California
1 review
0 helpful votes
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Very nice
July 1, 2024

Staff are very nice and supportive. I never feel pressured to purchase anything and they will always help in finding a solution or getting my needs met with specific gear.

Date of experience: June 21, 2024
Colorado
1 review
0 helpful votes
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Wasnt over the top
July 1, 2024

Good jacket for not too much, feels great to ride in the and the people working were friendly and helpful

Date of experience: June 21, 2024
Delaware
2 reviews
0 helpful votes
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It arrived as scheduled
July 1, 2024

I ordered something and it arrived undamaged and it was what I ordered.

Date of experience: June 21, 2024
Colorado
1 review
0 helpful votes
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Ordered 4 items total. Three arrived in perfect condition, but received one (Quad Lock Stem Mount) that had a damaged box and was missing crucial parts. The rest of the order was just a dampener and a phone case to use with the mount so it made my entire order pretty much useless. Terrible experience overall.

CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2024
Kimberly E. CycleGear Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at cs@cyclegear.com or give us a call at 1-800-292-5343.
So we can assist you and make this right.