CycleGearReviews 9,230

I was having difficulty navigating Cycle Gear website for the first time. Hopefully it gets better next time.

James and his crew are always very accommodating, knowledgeable, and helpful. They're always happy to answer any questions I have (and I always seem to have a lot of them).

The in-store staff was knowledgeable and helpful. They initiated the order for me when my size wasn't in the store and made the process very easy.

I can always get what I need at Cycle Gear, and the customer service at the Springfield store is always excellent if I need to return something.

I ordered what I thought would be the right product for me and once I received it decided it wasn't exactly what I was looking for. I looked at the online return policy. It said I can return it at the store near me so the next day that they were open, I went by and, they quickly help me find exactly what I was looking for in the right size and the price range that I wanted great people great customer service great products I will return

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This cycle gear store is very small and has limited options for in store shopping, however using the ship to store option is very convenient. I completely understand the need for surveillance due to the ridiculous amount of shoplifting, but it is also really uncomfortable to shop here (worse than a car lot) that an associate follows you to "help you shop" the entire time you are in the store. I'm much more likely to spend momey when I'm browsing and looking at other items. Every time I'm here it is so awkward I tend to look for a specific item and get in and out immediately.

My only wish is that you had a seacoast area location in New Hampshire. Other than that, when i have time to get to a location, I really like the selection.

This taller windscreen did the trick. I am now more comfortable riding on the freeway

Was great employees were very helpful and installed my item with ease it was great.

Ordered the tire, rode in expecting to get it changed. Workers never told me to bring the wheel only. Said they can't uninstall a wheel - well neither can i. Thanks.

**Updated** Cycle Gear reached out to me within 24 hours and provided a credit to my account and an apology for the hassle. I've never had a negative interaction with their customer service, online or in-store.

First time having this issue with Cycle Gear. The Dunlop tire arrived with a completely collapsed bead rim because there was no insert to keep it open during storage/shipping. This made mounting the tire a royal P.I.T.A. And made it impossible to seat the bead. They couldn't seat it either. Had to take it to a Big Brand Tires that had a heavy duty shop compressor to get it seated & inflated.

They where able to find what I was looking for in color that I was looking for.

The tech that helped me with the purchase went above and beyond to help me find the product I needed and when it came in a different tech helped install it, it was busy that day and he paused his break to help and so impressed with the dedication and kindness

Super easy to use the website to order and delivery was extremely quick.

Great Experience. Cycle Gear is becoming one of my favorite go-to places for all my riding needs.

Deberían de tener personal que hable español
Y que si no lo hablen al menos le tengan más paciencia a los clientes

I love going to my local store and checking out the new stuff the only problem is all the items in the store are either beginner cheap stuff or really high end there is no stuff in the middle which is where you get the best value. So you wanna give the company business and order online but then it takes 3 days to even ship the order that's ridiculous it's 2024 ship same day or next day everyone does but taking multiple days to ship a item shows not being organized. I'll be ordering somewhere else for now on just due to the inability the shop within a reasonable amount of time transit time is one thing time to ship is pure laziness

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Great customer service. I purchased something that didn't fit right, and was able to return it to a nearby store with no issues.