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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The tires are very fast and quick delivered. They were exactly what I ordered.
No issues, fast shipping and great riding gear. I will be ordering more riding gear and bike parts from CycleGear. Thank you
Price difference, as well as the associates in the store not having any experience or information on the items. The package arrived damaged as well, with the product missing an earphone. Not a great experience.
Eveyone at the San Marcos shop were great, helpful, and gave excellent service. Installing my product (Puig Windscreen for Yamaha Bolt) was a bit of a chore as the mounting brackets did not exactly line up with the screen but thankfully the material was flexible enough to mount it to the bike.
I went in to get a tired replacement and when I got the tired back I received it with the thread going the wrong way. I had to make another trip to get it fixed with no sort of compensation for a simple procedure that shouldn't have happened. This mistake cost me an extra day and two hours of the next day to go fetch, plus the mounting and maintenance of the rest of the bike for the day.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Product was delivered to the store. The package was slightly crushed by the carrier the helmets were not damaged.
This was the first time I ordered directly rather than going to my local store. I'd still prefer dealing with the local store as they employ locals and pay them a decent salary which is good for our neighborhood but I wanted these boots in a hurry.
Cycle Gear personal were very helpful in every way. I could not have asked for anything better. So professional.
I had great service at my local shop, and fast delivery of the size jacket they had shipped to me.
Cycle gear associate help me get the right brake pads for my bike. Excellent service every time I go in.
The girl who works there may be Chinese was wonderful and ful of knowledge she was hands on and went above and beyond to help
I ordered from the store in Rogers Arkansas and the staff went above and beyond to be helpful and make sure I got what I wanted. Great experience
Quicker turnaround on tire install appointment scheduling would be nice
Shipped quickly and quality products. Product was as expected in good condition.
Hard to order from website. Had to order product twice because website uses generic pics for products instead of the actual product. Had to have the shop employee help me get the right part.
The staff at cycle gear was very efficient and supportive. They helped us find the right product and order it and they helped set it up for home delivery. Couldn't ask for more help.
Went to North Austin location and Alberto gave me outstanding service with help to select the right good-fitting helmet. Very knowledgeable! Also helped to get it purchased online before leaving store.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com so we can assist you and make this right.