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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered a rear axle kit, the box was loosely packed so the contents were jumbled around on the inside, breaking out of its plastic seal and some smaller parts were all over the box, product wasnt damaged but some bubble wrap or more of the brown paper could have kept the smaller box from being bounced around in the bigger box
I'm getting all my gear so I can start riding soon and I was weary on ordering something because I didn't know how the sizes ran. But it's true to size and it was a perfect fit and great quality! I'm about to order some more gear!
The shipping process is fast and amazing. The local store near me are amazing with wonderful service
I had stuff coming from all over the country. But by the end of the week, I received everything I had ordered. Nothing was damaged or lost. Everything fit on the motorcycle where it was supposed to.
Went to store, no selection of boots but am going to try by online anyway, took a week to get but worth the wait..
Quick and easy. Just wish there was more of a selection of over pants. However, the jacket I bought is breaths great and was definitely needed for this hot summer while providing protection.
Came in a asked about helmet sizing, got all the answers I needed, was allowed to try on all the helmets and spend some time walking around the store. Found the one that fit best for me and put on order the color I wanted. Came in quicker then expected and picked it up no issues
Well package and item came as described. The ordering process was quick and efficient. I wish they would honor the 10% military discount online. (Only 5% for online).
The sales person did help me significantly, guided me to buy the suitable riding gear for me, truly grateful
Ordered a few parts now from Aaron. He has no problem looking up options and explaining the pros and cons. I also took my freshly paint wheels in for new tires, he treated them as they were his and had the tires on quickly
Visited the Lewisville store and couldn't find exactly what I wanted but the salesperson found in a warehouse and I ordered it.
Was impressed with service received after myself and spouse went to shop for helmets, tried many models and have to say so far happy with what received.
First time running these brand tires. So far, so good. They are stickier than the oems... time will tell how long rhey will last.
Chat agent helped me quickly decide. 10% discount was easy to apply. Happy to pick it up and save shipping. I was told by my friend who installed them that they were very good brake pads.
Purchased a new 3/4 helmet which needed a shield. Cycle Gear rep placed order but the shield received did not fit the helmet. Because the package was opened to determine if the shield fit it couldn't be returned. Total waste of money
Bought parts thru them. Quick and easy to deal with. Got striaght to buisness. Found my part that I needed. He got it ordered. Part was a match
Fast, easy navigation, clear text description. The sizing chart was misleading. Ordered shoe size but to small for my feet. Wanted to exchange could not had to return.
The tires are very fast and quick delivered. They were exactly what I ordered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.