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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Cycle gear in Henderson NV stepped up their game by opening a site in the Mall! Nice store! Man chair seating too! Friendly workers. Store didnt have everythng we needed but they ordered & shipped what was mssing.
I always get great service at Vancouver, Washington CG. Angel (Store Manager) is totally amazing in her knowledge of product and options, as well as personalized service. She remembers everyone's name when they come in and she rides a boss KTM, so she walks the talk.
You want to keep that one, she runs the best Cycle Gear around!
East, good comparison capability, good video description.
My daughter was looking a specific Fox boot, but we were unsure if it was the correct boot because she saw it in another store but I wasn't showing the same online so our guys at the Chico,Ca location especially Colin went on the hunt to make sure the numbers were matching in the system and to make sure that they were the right boots before ordering... We got them in 2 days and my daughter was so so happy..
The order and delivery process was fairly easy and fast. Nothing else to add
I'm really happy with the product and EXTREMELY HAPPY how the guy in CycleGear treat me.Very nice and Professional.
Thank you so much.
See you guys soon
I'm a new rider and shifted wrong causing my bike to loop out and the helmet saved me from any head injury. I will get another after I heal up a bit
Cycle Gear was a great experience! Friendly staff that was very helpful and accommodating had to order what I needed and it was shipped and received quickly!
Great experience, great salespeople and the mail people were good and the product was what I wanted.
Just what I need to protect myself riding but can't handle the heat of a leather jacket in Texas heat.
Ordered them came fairly quick got a call and picked them up items are just like topics thanks again!
The staff at Cycle Gear were extremely helpful in helping me to get the gloves I wanted; and the proper fit. The color(s) I wanted weren't currently in stock... so we ordered them, and they were delivered to my home in just a few days. Perfect.
Excellent customer service from the Pleasanton store location. I was debating over 3 different phone mounts and they were super informative and honest. Very satisfied with my purchase.
Item was in stock and price was fair along side the discount I received.
I purchased a new back tire for my 2021 Indian Challenger Limited. I was notified when it was received by the store, so I took my rear wheel in to get the new one installed and balanced as the store advertises for $30 if you purchase it from Cycle Gear. Which I did. It took a while to install and balance. When they brought it out to me, I was informed that they would never do another install for an Indian motorcycle. The reasoning was that he said in order to get the bead to seat, he had to inflate to 160 PSI which he said was dangerous. I would agree that inflating to that PSI probably would be dangerous. What I don't know, is did he try lubricating that rim and bead with soapy water in order to make it more slippery in order for the bead to seat? I'm not sure what procedure one would use in that case, but it is disappointing to know that Cycle Gear will no longer mount tires on either of my Indian Motorcycles, even when I buy the tire from them. Very disappointing to say the least.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Purchased on Saturday, received on Tuesday. Great experience.
Every time I go into this location, I find the staff to be knowledgeable about the products and services. You obviously hire motorcycle people to work here! Not typical in today's market. I've ordered parts from this location and they come quickly. Thanks.
I ordered a rear axle kit, the box was loosely packed so the contents were jumbled around on the inside, breaking out of its plastic seal and some smaller parts were all over the box, product wasnt damaged but some bubble wrap or more of the brown paper could have kept the smaller box from being bounced around in the bigger box
I'm getting all my gear so I can start riding soon and I was weary on ordering something because I didn't know how the sizes ran. But it's true to size and it was a perfect fit and great quality! I'm about to order some more gear!
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We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at 1-800-292-5343. And reference this review. Please include further details regarding your shopping experience/issue.