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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I purchased a Shoei Neotec3 helmet in January, a waste of money. I tried to make it work, but I missed the return period and decided to try the Sedici Sistema II and it fit my needs.
I went in for a helmet I ordered. The one I ordered was too small, but staff was able to do a return as store credit and I chose a helmet from their rack that was my size that I was very pleased with. Also bought a jacket for my daughter and all worked out perfectly.
The web page would not allow me to fill in my credit card security code. I had to refresh the page 3 times. I filled in the rest of my info and when I clicked check out, it took me to the beginning asking me to sign in even thought i was doing a guest check out. I had to go through all that all over again. Happened last night when I bought a helmet.
This is likely the last time I shop on this site.
Great good price! Will buy more tires from y'all very happy.
Had a few questions on full face helmets and one of the staff members had very good understanding of each style of helmet which pointed me in the right direction for better comfort on longer rides.
The product came in great condition and fast definitely buying more
I like the product. I like the customer service. The sales representative was very knowledgeable. Understood what I was looking for. Very helpful. Remember me from past purchases made me feel like family.
Called cyclegear bolingbrook
Guy on phone was so nice and helpful but explained had to order in store
Guy at store ordered and had sent free to house we received in 2 days
Pads were correct and we'll use cyclegear again
I love being able to go into the physical store and actually see the stuff and talk to people.
What I don't love is seeing that I could have ordered the same product from RevZilla, which would have come from the same warehouse and same company at the same price,but I might have gotten some ZillaCash with it.
Still, can't complain. Appreciate the service!
Easy to buy and advertised mounting prices cheaper if ordered from cycle gear. Was disappointed to hear they couldn't mount due to size/. Perhaps website should say that.
Very pleased with being provided alternative choices and solutions
My experience was cool as expected. Nice to be in a bike shop again after a long time. Cool employees to talk to and get some good insight on the latest stuff.
Great customer service ordering through these guys... Gor it ahipped to the store for free and they installed it for free as well...
Cycle gear in Henderson NV stepped up their game by opening a site in the Mall! Nice store! Man chair seating too! Friendly workers. Store didnt have everythng we needed but they ordered & shipped what was mssing.
I always get great service at Vancouver, Washington CG. Angel (Store Manager) is totally amazing in her knowledge of product and options, as well as personalized service. She remembers everyone's name when they come in and she rides a boss KTM, so she walks the talk.
You want to keep that one, she runs the best Cycle Gear around!
East, good comparison capability, good video description.
My daughter was looking a specific Fox boot, but we were unsure if it was the correct boot because she saw it in another store but I wasn't showing the same online so our guys at the Chico,Ca location especially Colin went on the hunt to make sure the numbers were matching in the system and to make sure that they were the right boots before ordering... We got them in 2 days and my daughter was so so happy..
The order and delivery process was fairly easy and fast. Nothing else to add
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members