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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fast and easy to get thru website. Product was great except for I had a little issue with pairing instructions. I eventually figured it out and works great.
Good company to use, good options and fast shipping, will use it again
The guys working at Cycle Gear are always friendly, nice, and helpful. Too bad the products they stock for women is woefully lacking, including the house brands.
It was a very easy process to find what I was looking for and the helmet is great!
I ordered in store at 10 am when they opened, and the item was delivered the following morning. Maybe 24 hours! Outstanding delivery time.
Staff is super nice and informative. They helped me with all my doubts and requests. Love this store and I try to buy most of my gear here.
Helmet size listed as 59-60 on the website, It was 58-59 actual size marked on helmet. I need a 60, it was too tight.
Employees were nice and helps save me money and helped me find the right equipment
Half the fasteners were missing from the centre stand. I called and spoke to a service rep, and they approved a return, but I don't know what's happening with the process. The part was received three days ago, and there are no updates on my order online. No one has reached out, and I don't know if they're refunding my money or sending a new part.
We are sorry you had this experience we will be contacting you to help get your issue resolved. We see your order was refunded in full to your original form of payment on 6/28.
I love Cycle Gear. Local shop and online. Keep my local store and peeps please.
Order came in super quick and very well packaged. Seriously my exhaust was in two boxes inside of a box, inside of another box! Cycle gear is the best, and the rewards program paid for itself like two purchases ago for me.
Easy process for gifting to family via online process and usage
This helmet was a steel. I love the quality components like metal fasteners. It is a little snug but even with my speakers installed it's not unbearable. I love all the vents because it gives adequate air flow for my hot head. It does increase noise but that's too be expected. Great and easy chin strap. The only thing I don't like is the challenge to open the visor. I like to ride with just the tinted visor unless going over 60.
I finally convinced my wife to passenger on the back of my motorcycle, so it was time to get her a helmet. The first salesperson was not very impressed with my wife's lack of knowledge about picking the right size helmet. He ended up just walking away leaving us to fend for ourselves.
The second salesperson was much better and helped fit my wife with a new Shoei RF-1400.
The helmet had to be delivered, I had it sent to CycleGear with the plan to add a Sena com system. Upon my return, I was greeted by the same Salesperson who had failed us on the original visit. He declared that he was unable to help me with the Sena product because he was a Cardo person. (we wanted the mesh capabilities because I already had one) So CycleGear lost that sale to Amazon.
We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously and have passed your feedback on to the store leadership.
The staff seem to take all the time required for you to find just what you're looking for.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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