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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Really good stuff and great prices the helmet fits great and I really like the neck cover
Order my tires from them when I need them. Always good prices and fast delivery.
I had to replace with a larger size. The return and replacement order was processed very quickly.
Had gear sent to store for pick up and folks at the store installed speakers and mic in new helmet and walked me through basics. Great service!
Staff was friendly and helpful. They were able to answer my questions.
Ordering a part for my hog was easy, And it arrived real fast like real fast
I have an AGV sport modular helmet and somehow ordered an incompatible face shield so I had to sent it back.
I placed my order with 2 day shipping that I pay $60 a year for. A week later, still nothing. Chat gets me nowhere. So finally I call in, sit on hold and finally talk to someone who says, "oops, not sure why that did not ship. You can cancel the order and re-enter it." I ask her if she can't do that and after a minute, she says she can. GREAT! Then a little while later I get an email that the replacement order was canceled because there was no stock. So now I have to get online and look for a replacement inner tube. Maybe the system could have supplied some options so I did not have to look everything up again?
The employee handed me the helmet, I checked the fit and that I was happy before leaving the store with the helmet. Good experience.
Online experience was normal, shipping was very quick. Only thing I wish is an employee created my account for me to order something not in store and I missed out on a 10% off coupon
After purchasing new riding shoes I told the sales associate who sold me the shoes that I wanted to try on a couple of new helmets. He brought out one and then he was done with me and moved on to a new customer. It appeared to me there were at least 2-3 other sales associates not waiting on customers.
Jeremy was super informative and helped me with everything I needed. As a new rider he showed me what I was looking for and how things should fit.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Ordered a medium based on head size, was too tight for my big ears and cheeks.
Return and ordered a large. The large came in so fast I didn't have time to return the med yet.
Amazing service. So excited for this helmet. Super easy setup, very comfy.
Great fit that is true to size, thick leather feels very comfortable, mesh breathes well and pads sit in the right place
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.