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CycleGearReviews 9,076

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
974
value
14
shipping
5,539
quality
8,860
This company responds to reviews on average within 4 days

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26,153 reviews

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Illinois
1 review
0 helpful votes
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Swift, direct, and painless.
August 1, 2024

I got my order without any issues, and it arrived a lot faster than I thought they would.

Date of experience: July 22, 2024
Alabama
1 review
0 helpful votes
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Great product
August 1, 2024

This was a great place to order. Very timely and nice. I will defiantly order here again in the near future.

Date of experience: July 22, 2024
California
1 review
0 helpful votes
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I ordered online and received the item the next week. The customer service was great as she answered my inquiry regarding the right fit to order. So happy with the purchase.

Date of experience: July 22, 2024
Kansas
1 review
0 helpful votes
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The helmet fits my needs
August 1, 2024

The helmet fits my needs and is affordable. The color offers conspicuity.

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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New tires installed
August 1, 2024

This was my first time I ever had anyone else put tires on my bikes. Definitely will never do my own tires again. They werecawesome and did them in a timely manner. Thanks again.

Date of experience: July 22, 2024
Washington
2 reviews
0 helpful votes
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Bought a modular Sena helmet on clearance for 20% off of last year's price.

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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Fast and easy
August 1, 2024

Went to the store and they didn't have my size so we ordered it and it showed up in two days

Date of experience: July 22, 2024
Texas
1 review
0 helpful votes
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Cycle gear shipped the product correctly fedex scrwed the delivery, they were kind of ship another product in a timely manner.

Date of experience: July 22, 2024
North Carolina
2 reviews
0 helpful votes
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Great experience
August 1, 2024

Stopped by the Gastonia store to pick up a helmet lock but they were out of stock. The manager promptly looked it up in the system and it was delivered to my house in a couple days.

Date of experience: July 22, 2024
Minnesota
1 review
0 helpful votes
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Convenient and accurate
August 1, 2024

E-mail kept me up-to-date on order status. A phone call let me know my order had arrived! As a bonus, the service representative offered to assemble my items. Well done!

Date of experience: July 22, 2024
Connecticut
1 review
0 helpful votes
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I wish I knew her name.
August 1, 2024

I came in to check the Warwick RI location out about a month ago and didn't purchase anything. The guy that helped me seemed pushy and uneducated about the products. However it was the selection that brought me back. I can't recall the associate's name, but the woman that helped me this time was great. Asked me questions about what I was looking for with my gear and made perfect recommendations based on that.

Date of experience: July 22, 2024
Georgia
2 reviews
0 helpful votes
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My package came a day later than originally expected. I was so excited to get my new riding jeans. I loved the stretch, but the fit was too big in the waist and the inseam was a little short. The length of the pants was just long enough when standing. So it was way short for riding. I will be spending them back. I was so disappointed, especially after the late delivery.

Date of experience: July 22, 2024
Arizona
1 review
0 helpful votes
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As it should be.
August 1, 2024

Nothing significant to say, positive or negative.
I looked on the website, found what I needed, ordered it and received it in good condition.

Date of experience: July 22, 2024
Texas
1 review
0 helpful votes
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The delivery was fast and the quality of the helmet was great.

Date of experience: July 22, 2024
Minnesota
1 review
0 helpful votes
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Quality
August 1, 2024

Great value. I just love the jacket. I liked it so much my wife bought one also.

Date of experience: July 22, 2024
Nevada
1 review
0 helpful votes
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Great back rest.
July 31, 2024

Great back rest. Easy to install. Can't wait to go for a ride.

Date of experience: July 21, 2024
Wisconsin
1 review
0 helpful votes
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It was ok as previously said it was pushed back and it was opened when i received it. It looked great still but unhappy with how it was already opened

Date of experience: July 21, 2024
Illinois
1 review
0 helpful votes
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Loved the whole process
July 31, 2024

Simple n easy. Very happy with the while buying process :)) )

Date of experience: July 21, 2024
South Dakota
1 review
0 helpful votes
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Awesome job
July 31, 2024
Updated review

Every time I go in they do their best to help out and even chat when not busy. Best store ever!

Date of experience: July 21, 2024

Absolutely awesome!
June 22, 2024
Previous review

CJ was wonderful to work with. Easy to order and quick to come in!

Date of experience: June 12, 2024
New Jersey
1 review
0 helpful votes
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Great shopping experience
July 31, 2024

Ordered item. Was informed when it was coming, then it came. You can't get better then that! Thank you

Date of experience: July 21, 2024