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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I purchased the wrong size gloves from the knoxville location and i dealt with Josh at the knoxville location and he was so helpful and made the return, transaction, and order so easy and painless. Thank you Josh!
CycleGear, had the item I was looking for at an affordable price, once the order was placed the item arrived in a timely manner.
Self explanatory website. Easily to navigate!
Cycle Gear has it all for motorcycle needs including accessories such riding gears.
Very satisfied with the experience I had in placing and receiving the order.
Store employee stated 3 day max … for delivery. I took a week. I'm disappointed of lack of stock on helmets
Ordered, received, good products, no shipping damage, returns to store no problem. Overall I am happy with the whole process.
Customer service call 22 min wait tine before someone connected.
I have always had a good experience with my local store. Very happy with the customer service
The team at Cycle Gear went above and beyond to help me find the right ADV jacket. It is a big purchase and it needed to be right. The guys were professional and helpful in getting in a new size and processing a return for me.
Love my White Shoei RF1400 helmet but needed thinner cheek pads, I bought the helmet at this same Cycle Great store, took my helmet in, they ordered thinner cheek pads for me. Took about 3 days to get, they also put these new pads in for me. Very knowledgeable and Super Customer Service here. I've always gone to Cycle Gear first, they always have what I want, if not, they'll order it for me, fast delivery to…Best MC Store ever……
I placed an online order for a Schuberth replacement shield, for in-store pickup at my local Cycle Gear store. The shield came in a reasonable time; and store staff processed it efficiently as usual. I also bought bike care products while there. Many thanks as always.
I found what I wanted with ease, the ordering process was a snap. Shipping was fast and my product arrived as expected and fit perfect.
Professional service in the store, fast and accurate shipment.
Great selection on website and I really appreciate the hassle free ability to return items to the brick and mortar store.
Website is easy to navigate plus inventory and prices are good. Plus a store is nearby in case I have to make returns.
Arrived fast! Looks like great tire getting it put on this week
Upon arrival of the product, tires for my Goldwing, I received a courtesy call from the staff. When I went to the store for installation, everything was beyond perfect.
The store didn't have the right size pants in stock so they ordered them and had them delivered at my home. They came quickly and it was very smooth.
Efficient and expeditious delivery. From getting online and ordering it, all was easy and smooth.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.