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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was told 5 days to ship and it would be there Tuesday. It kept getting pushed back on the day it was meant to be delivered over and over and didn't arrive until Friday.
I got my order within 1 week. I didn't have to return my helmet to the store to reorder a smaller size. I reordered on a Monday and got the replacement that same Friday.
Received assistance in identifying products and ordering. Received all items in a timely manner and very satisfied with the items.
It was too easy did my purchase online and when I picked up at store them were to helpful thanks
Very easy online ordering. Took my time looking at every possible tire that matched what I wanted.
This was a very pleasant shopping experience. The salesclerk directed me right to what I was looking for. When my size was not available, she let me know they could order them and have it in shortly. Went smoothly and even came in a few days early. Very happy with the whole venture!
Online was helpful, while my Greenville, SC store employees help clarify and simplify concerns and sizing.
The back protector I ordered had very poor sizing information and quite literally was huge in size for me requiring it to be returned. I plan to order a replacement whenever I get my refund however, after two calls to Alplinestars they were still not able to clarify proper sizing. Even the sizing on the product packing isn't clear. This may take up to two more orders to get the right size as the Alpinestars representative I spoke to on the phone wasn't even sure of which size I should order.
The Cycle Gear I went to in San Antonio didn't have the two BILT helmets in stock that I wanted. So, one of the store associates ordered what I wanted. The associate took my order and very carefully verifying my information. I was very pleased!
Service and shipping was top notch helmet if good for the price just loud and more round then oval for the inner do after a couple hours it caused a headache
The customer service representative at my local cycle gear shop greatly assisted me in finding the correct helmet for me.
Mo at my local Springfield OR store was very helpful. Give that guy a raise.đź‘Ť
Great price, local pickup a plus! The tire was shipped to my door was a plus.
Fast and easy way to get parts! I made a mistake with a sprocket order and the return was super simple, the Amazon of the motorcycle world
The Counter guy was very helpful in getting the same that I had. The Michelin took five days to come in. They called when it came in. Now I will remove the wheel and have Cycle Gear mount and balance it for me.
Centerville Ohio store is awesome. Both guys working the desk were super helpful! 2nd time buying/mounting Harley tires and will continue using this shop!
I waited too long to order my item. Had a big ride coming up. Cycle gear got the pert to me in time. Great job.
I was needing the product for awhile and the website is easy to find any product. I was happy how simple is the process and how fast the product got to my house.
I have delivered my order in a very smooth way and time. I was updated properly. Thank you very much
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.