Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
I reached out to representative about the issue and it was resolved very quickly and satisfactory.
Ordered a pair of tires-- CycleGear had the best prices and shipped right away. They got in a couple days ago and look great
Change the 24/7 shipping on delivery, I paid an extra 35 for it and it doesn't even come the next day. I waited the normal time 3-4 days and I paid. I ordered on Monday around 2pm expecting it Tuesday and ended up getting it Thursday. I even called and was told it's actually not even next day delivery it just gets shipped out the next day and it doesn't get in route until the carrier gets it and takes it out. So, I would either take that off the site because it's not actually next day shipping or reduce the price or actually ship it out the next day.
Had a great experience, the young man that helped me was awesome.
Just like every online shopping experience. Wide selection.
While Cycle Gear didn't have the front brake pads I needed in stock, the clerk was very helpful in placing an order for them. She informed me they would arrive at my house in 48 hours (which they did) and the product was spot on. Sorry that I forgot her name, but would like to give her a big shoutout.
I ordered them at the store so that they could have them shipped to the store in case I needed to exchange for another size. Which is easier than having them delivered to the home. And if you are out riding, might as well stop by.
To small to my regular Levis (same size) The back was cut way to low and had plumbers crack
Standing straight up?
Tire arrived quickly and for a great price at my local cycle gear store
CycleGear is great to shop from because of their extensive filters for products (size, features, ratings, etc). And then it's great to be able to return things to the store if they don't fit.
I had a few simple questions and the woman on the phone was very courteous and got me all the information and parts that I needed! Great experience overall.
The item I was looking for was not in stock, but quickly found in the computer. Very helpful
I've tried shopping at my local cycle gear in Richmond since they opened, and every time I've visited, I've felt disappointed either by the products or the service. This time was no different. CycleGear brags on their ability to mount tires, and at one point it was a walk-in service. I had several friends who had used it and raved about it, but I prefer doing it myself. However, I've been working long shifts and had a big ride planned for the weekend and figured I'd kill two birds with one stone, and have the tire shipped to store and get it changed when I picked it up. I was promptly let down when I picked it up by the fact that it's now a 2+ day wait to have a tire changed and it's "when they have time" as the employee told me. I ended up doing it myself anyways and wasting time and gas driving 2 hours out of my way to visit the store. It's a mistake I won't continue making
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Great service, still need to put thr shield on the helmet, but it should be great.
Motorcycling is new to me. Fortunately, I spent time with Dillon who helped me select the right helmut. We tried on several brands and models and ultimately selected the right color and the right fit. This was shipped to me at my home and came quickly.
When my tire was delivered to store, manager went above and beyond to mount and balance my tire. Great service Great tire
I ordered the rain suit size 4xl which normally would be slightly larger for me but this suit is too small but able to squeeze in it. Definitely need the sizes adjusted.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.
We do apologize. We do apologize there was a issue with the shipping of your package.We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.