From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I've purchased from CycleGear more than a few times...helmet, communications headset, tires and now my third jacket. The Bilt jacket is superior name brand items I've tried. The price was right and delivery to my store was crazy fast, Over the years I've never been disappointed. Bargain prices are augmenmted by superior products.
I initially needed to pick up rear brakes. The mechanic that was to service my bike became a no-show, so I set out to do the job myself. I stopped in my local CycleGear (King of Prussia, PA) and got the brakes ordered. After I successfully changed my brakes I noticed a rust spot on my wheel/rim and that needed changing. I ordered the new wheel/rim online and had it shipped to the store. The only discrepancy was not being notified that my order had gotten to the store, but I didn't fret because I watched the order update through Fedex. I was able to have CycleGear install a new tire, also purchased here, on my new wheel/rim. I dropped it off in the morning and got a call a few hours later. Alex made sure to take care of me every step of the way. I really feel at ease w/ CycleGear because they are all riders OR 'know their stuff'. They don't try to just sell me anything, but rather give me the info and let me decide. Now I know how to change my brakes, brake fluid, and front wheel. I chose CycleGear over going to Harley b/c of $$$$ and I was encouraged to change the brakes myself. I'm glad I did just that. Thank You Alex.
I finally made a trip down to my nearest Cycle Gear to first check out the store.and I knew I needed to pick up brake pads for my harley. After waking around checking out the wide selection of items, I made my way to one of the staff for help. Both Dave & Alex (i believe their names) were at my immediate call. The store was clean.organized.well lit. Mirrors in the right spaces to check out what I tried on…
My particular brake pads weren't in stock, however no problem, they plugged me into the system to place an order and got me on my way. I am very pleased with my visit and will certainly be back to pick up a new helmet.
Good morning. Came in to your store to buy a replacement face shield for my HJC helmet which I also purchased from this store. I was told that it was not an item that was kept in store but it could be ordered for pick up. Great!
I received a call 2 days later letting me know my item had arrived and was available for pick up. Great again!
When I returned I told the person at the register I had come in to pick up a face shield that I had ordered 3 days earlier. This is when it got a little surreal. He asked for my printed receipt or proof that I had purchased this item. I explained that I had told the previous person what I needed, it was ordered and paid for and no receipt was given. This young man then began scolding me on store protocol, explaining how the in store procedure had been breached, an that in the future I needed to have printed proof of purchase. I let him know what the item was, who called me, that I had paid for it, and was not provided or told to provide a receipt at time of pick up. He informed me that he was the assistant manager and that I could have ordered this myself online. In the future he continued, I must provide a printed receipt blah blah blah.
I can appreciate store rules and procedures but I won't be spoken to this way.
Rob Weathers
Being able to filter out products based on what I was looking for was very helpful; I love the new jacket and gloves I purchased, and felt confident in my purchases due to the reviews left. I liked how easy it was to track the shipping with UPS, because when I'm buying large ticket items I want to ensure it arrives- plus shipping was super quick.
Excelente servicio y atención, son muy amables, encontré lo que necesitaba
Excelente servicio en la tienda de gilroy California
I got there. The staff was AWESOME. They helped me replace my visor with the new one. Item arrived with short amount of time. Everything was great
Product well packaged. Received couple days after order. No issues.
Was fast, i ordered a helmet and was really like next day or 2 days
It was super easy to order and apply my points to the purchase. I received it on time and was notified the whole time.
Easy and done. Always a pleasure and great customer service.
As a new rider I had great experience at the Indi location, they help me choose and fit a Helmet.
Everything with cycle gear is quick and fast delivery as an RPM member, well worth the subscription. The orders are accurate as always and on time as quoted.
Very intelligent and courteous service top-notch I was very impressed with the young gentleman at the Wendover shop
Great service from store. Product is as it was advertised. Shipping was to be next day. I had a planned trip and did not receive for a week or so.
Quick and easy. Got a new tire to replace an out of round tire i bought at another retailer. Had it mounted and was riding by the weekend. Thanks cycle gear gang.
Got exactly what I ordered and love how it looks. Service was fast
I ordered my pair of new riding shoes. The Alpine Star Ride Knit 3. They came in a day earlier than expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously. We will pass this up to leadership.