business logo of CycleGear

CycleGearReviews 9,010

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
970
value
14
shipping
5,472
quality
8,794
This company responds to reviews on average within 4 days

Instant Feedback

25,986 reviews
Maryland
1 review
0 helpful votes
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Poor customer service
August 28, 2024

They act like you're bothering them to be serviced. Not the first time we were there and each time it was horrible service to the extent of being ignored though we were the only people in the store.

Date of experience: August 18, 2024
Kimberly E. β€” CycleGear Rep
12 months ago

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

California
1 review
0 helpful votes
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Great Vision and Look
August 28, 2024

Gave my 2020 Heritage a more classic look. Also, they added quite a bit of vision area.

Date of experience: August 18, 2024
South Carolina
1 review
0 helpful votes
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Kane
August 28, 2024

The customer service I received was very helpful they went above and beyond

Date of experience: August 18, 2024
Ohio
1 review
0 helpful votes
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Good enough
August 27, 2024

It came a little later then the dude said but can't complain.

Date of experience: August 17, 2024
Wisconsin
1 review
0 helpful votes
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Exceptional Employee
August 27, 2024

The first helmet I ordered was a little small. I called the Brookfield store. Regan said come on in and she will make the situation right.
Regan got out a proper fitting helmet and did the return and ordered the next size, all in store and with lightning speed.
I was in the people business during my 31 year career, Regan has the right stuff to be a regional director and go places with Cycle Gear, don't let her slip away. Thanks again Regan!

Date of experience: August 17, 2024
Nevada
1 review
0 helpful votes
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Really nice helmet for the price.
August 27, 2024

Excellent experience good selection fast shipping. I have never had a problem with with anything I've ordered from cycle gear.

Date of experience: August 17, 2024
California
1 review
0 helpful votes
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Very quick shipping
August 27, 2024

Went to the store to check out some riding boots and had to order my size and they arrived like 3 days later

Date of experience: August 17, 2024
Washington
1 review
0 helpful votes
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Service is GREAT!
August 27, 2024

The shop called me as soon as my products arrived and transferred my equipment for me right away. They are very friendly and helpful.

Date of experience: August 17, 2024
Georgia
1 review
0 helpful votes
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Best Recommendation Ever!
August 27, 2024
Updated review

I work at a music venue in DC, and my colleague recommended not only a specific type of motorcycle gloves to use at work, but he recommended me to CycleGear. I was amazed at how easy it was to find what I was looking for. The site provided an excellent description as well as multiple photos of the gloves so that I was sure that I was getting the right product. The gloves arrived even better than advertised.

Date of experience: August 17, 2024

Easy to find what I was looking for
May 12, 2024
Previous review

Easy to find what I was looking for

Date of experience: May 2, 2024
California
1 review
0 helpful votes
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Sedici mesh jacket
August 27, 2024

Ordered a jacket that was said to have some blemishes. Only thing blemished was strap to connect liner which is not a big deal to me.

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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Great helmet and good vibes
August 27, 2024

The guys at cycle gear Coral Springs were very welcoming and informative, great atmosphere overall would recommend others to check them out.

Date of experience: August 17, 2024
Florida
3 reviews
0 helpful votes
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Excellent service
August 27, 2024
Updated review

I had to return a helmet and get a larger one for my wife and everything went smoothly

Date of experience: August 17, 2024

Simple easy to use website and close to where I live
March 29, 2024
Previous review

Simple easy to use website and close to where I live.

Date of experience: March 19, 2024
Missouri
1 review
0 helpful votes
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Everything is good quality for alright prices when shopping. I'm not sure why you would choose to order it to the store instead of your home address considering shipping is free so it was offered by the employee for the jacket I ordered to go to the store and after I ordered shoes on the website and I noticed there was an option to deliver it straight to your home. I do think it should be mentioned instead of it going to the store you can order it straight to your home.

Date of experience: August 17, 2024
Michigan
1 review
0 helpful votes
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Outstanding service overall
August 27, 2024

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Date of experience: August 17, 2024
Georgia
1 review
0 helpful votes
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.Fair price, great service, decent product. Product had lots of loose stitching.

Date of experience: August 17, 2024
California
1 review
0 helpful votes
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I had to call my local cycle gear as I had never used an E-Certificate, the employee walked me step by step through the process and made my transaction seamless. Thanks, cycle gear.

Date of experience: August 17, 2024
Oregon
1 review
0 helpful votes
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Tires delivery and mounting
August 27, 2024

The tires I ordered were delivered and then mounted on the wheels in a timely manner.

Date of experience: August 17, 2024
Nevada
2 reviews
9 helpful votes
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Stellar Customer Service
August 27, 2024
Updated review

My experiences with Cycle Gear have always been full of exemplary customer service moments. It is obvious they are striving to maintain happy customers for a lifetime of riding!

Date of experience: August 17, 2024

Excellent customer service
April 30, 2024
Previous review

Love shopping at CycleGear as they are so friendly, engaging and responsive to my needs. They always go the extra mile to spend time explaining items and helping with any technical aftercare issues.

Date of experience: April 20, 2024
Georgia
1 review
0 helpful votes
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Cycle Gear Morrow
August 27, 2024

Cycle Gear has always been great to deal with, super nice personnel at the Morrow location as well!

Date of experience: August 17, 2024
New York
1 review
0 helpful votes
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Said I was not a first time buyer so promo code wasn't for me😩 I did order the AGV K3 helmet (without the discount /promo code plastered all over the page). I received the helmet. It is too big so I have returned it and I did love the helmet and the price is fabulous (even without the promo code plastered all over the pages I'm trying to look it). So! When my refund comes from returning the S/M, if it's in stock (which is almost impossible to find.) I'll order the same helmet in S. I may just give up if they are always out of stock.

Date of experience: August 17, 2024