From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick and easy, installed at home, would like to bring wheel in for Balancing
Had it delivered to the local store. It got there within a couple of days.
The riding boots I got were very good. I am very happy with what I got and they are so useful to me.
Cycle Gear offers a generous selection of parts and accessories. The ordering process is simple and intuitive. CG also offers convenient pickup as well as speedy delivery, and Customer Service is responsive. This is a simple-to-use, customer-friendly shopping experience.
I ordered a tire, and was told that it can be mounted at the store. So I ordered the tire online with delivery to the store instead of my house. When the tire arrived, I was told to bring in just the wheel since they can not remove it from the bike. And then it would take a while to get is balanced because they had only 1 guy that was trained. So now I had to drive to the store, pick up the tire, and go to another shop that would dismount my wheel and put on the new tire. I should have gone to the other place first. Waste of my time.
Order was easy and quick turn around time. The boots fit my oldest nicely. And finding boots or shoes of any kind for him is always a hassle. The vest fits nicely and is great for what I need.
Seamless transition from start to finish. Everything arrived on time and without delivery damage
Like what I bought, so far a great product. Road 1500 miles from Texas to Colorado and the sound and performance were what I was hoping for.
My helmet shipped incredibly fast! I received it quickly and it was perfectly packaged. Very happy all around with Cyclegear!
Fast delivery, easy to find on the website and shipping was quick.
I showed up uninformed about the products and they were able to assist and help me choose my first gear
Cycle Gear is an amazing store. It is the first time for me as I am a new rider, but the crew at the store in Edison is super helpful. Thomas guided me through the whole process. From finding the right fit to my helmet, to recommending brands of gloves, and much more.
I am enjoying the tank luggage. Its smaller than I thought, but has alot of compartments. It also has strong magnets that hold it firmly on the tank
Easy, fast process. Great service and fast installation once the tire arrived
It was a wonderful and awesome experience. It was not hard to go through the website. How is that?
East to find what I was looking for and some of the best pricing out there.
I arrived at the store and was quickly met with an associate who was able to assist with getting my newly purchased and delivered Cardo Packtalk pro to my helmet. He was professional and quick with the installation, being done within 15mins.
I needed a helmet on a short turnaround after a big dealership screwed me on shipping times. I found the same product on Cycle Gear, put in an order, and received my helmet with time to spare! Meanwhile, I'm still waiting on my dealership-ordered helmet...
They act like you're bothering them to be serviced. Not the first time we were there and each time it was horrible service to the extent of being ignored though we were the only people in the store.
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Gave my 2020 Heritage a more classic look. Also, they added quite a bit of vision area.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.