business logo of CycleGear

CycleGearReviews 8,994

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
966
value
14
shipping
5,456
quality
8,778
This company responds to reviews on average within 4 days

Instant Feedback

25,958 reviews
Alabama
1 review
0 helpful votes
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Awesome Customer Service
September 8, 2024

Cycle gear has knowledgeable industry experts that are always happy to assist!

Date of experience: August 29, 2024
New York
1 review
0 helpful votes
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Awesome experience
September 8, 2024

The team in the shop were extremely helpful and knowledgeable.

Date of experience: August 29, 2024
Tennessee
1 review
0 helpful votes
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Overall Good
September 8, 2024

Overall good experience. I love the boots, the delivery was on the slow side but that's FedEx's fault.

Date of experience: August 29, 2024
Michigan
1 review
0 helpful votes
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2nd day delivery - no way buddy.
September 8, 2024

Purchased 2nd day delivery, all items not delivered till the 4th day; still trying to figure out why I paid for what I did.

Date of experience: August 29, 2024
New York
1 review
0 helpful votes
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UPS sent me a crushed box with a nice note. CycleGear.com sent a new order with intro days

Date of experience: August 29, 2024
Washington
1 review
0 helpful votes
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I got great service when I needed it
September 8, 2024

The pants I bought were too small so I needed to return them. I was frustrated that the order number wasn't on the return sheet in the package. I commented that just as a suggestion. The next day I had an email apologizing for the return issue. I replied that it was only a suggestion and that I was happy. I got another reply that she appreciated me taking the time to share my thought. Wow!

Date of experience: August 29, 2024
Washington
1 review
0 helpful votes
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Great shopping experience
September 8, 2024

Easy to use website. No problems would purchase from cycle gear again.

Date of experience: August 29, 2024
Massachusetts
1 review
0 helpful votes
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New toe peg
September 8, 2024
Updated review

The parts don't say if it comes with the bolt/screw or not so I have no idea if I can even put it on when I get it. Update it did come with the bolt

Date of experience: August 29, 2024

The parts don't say if it comes with the bolt/screw...
August 28, 2024
Previous review

The parts don't say if it comes with the bolt/screw or not so I have no idea if I can even put it on when I get it

Date of experience: August 18, 2024
Virginia
2 reviews
0 helpful votes
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Excellent service.
September 8, 2024

The best motorcycle gear selection in the Commonwealth of Virginia. And beyond.

Date of experience: August 29, 2024
Maine
2 reviews
0 helpful votes
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Great customer service!
September 8, 2024

I made a trip to my "local" cycle gear (about 60 minutes away) and the employee who helped me was super great. I got sized for a few jackets and tried on shoes to get the right fit. Even though they didn't have what I wanted in the store, being able to find my true size for a few brands and styles gave me a huge confidence boost ordering my gear online.

Date of experience: August 29, 2024
California
1 review
0 helpful votes
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Great customer service in Chico
September 7, 2024

My son and I received great service and follow-through on our purchase. These helmets fit perfectly and have adjustable dials to make them even better. Glad we could try on different sizes and styles to find the right one. Not a ton of options in Chico, so I'm glad for this one!

Date of experience: August 28, 2024
Colorado
2 reviews
0 helpful votes
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Fits perfectly,easy installation!
September 7, 2024

Nice finish and looks great, easy to install.Would be nice if it were available in black.

Date of experience: August 28, 2024
Maryland
1 review
0 helpful votes
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Great store employees
September 7, 2024

The store employee was super helpful and patient to explain how things work on the gear I purchased. Shipping to store was not as quick as expected, but that is FedEx's fault not CGs. Overall a positive experience.

Date of experience: August 28, 2024
Louisiana
1 review
0 helpful votes
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Too easy
September 7, 2024

Searched there website found what I wanted and picked it up at the local cycle gear shop in mobile,Al even purchased the Cardo 2x in store they installed it and even cleaned the bugs off my bell race star helmet

Date of experience: August 28, 2024
Oregon
3 reviews
3 helpful votes
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Good price, selection and quality
September 7, 2024

Web site easy to use, lots of items to choose from, broad range of pricing. This seems like a competitive company that is willing to do what they can to make the shopping experience positive. Also easy to use, not a lot of static in the order process.

Date of experience: August 28, 2024
California
1 review
0 helpful votes
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Decent tire for a good price
September 7, 2024

Had a easy time locating what I was looking for. In the end it was the best choice using Cycle.gear

Date of experience: August 28, 2024
Pennsylvania
2 reviews
0 helpful votes
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I love cycle gear
September 7, 2024

Love this place but it's closing near me. Would hate to have to find a new place to buy all my riding gear.

Date of experience: August 28, 2024
New Mexico
1 review
0 helpful votes
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Appreciate
September 7, 2024

The staff at Cycle gear were professional and friendly. They answered all of our questions and clearly explained how the "Riders Preferred" membership worked. It ended up saving us quite a bit of money.

Date of experience: August 28, 2024
Nevada
1 review
0 helpful votes
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Sent the wrong product
September 7, 2024
Updated review

I did a search on Cycle Gear's website for Suzuki Hayabusa products. It turned up an open-box special for a motorcycle cover, which I ordered. What came was a cover that didn't fit and on subsequent investigation was a cover for a 250. Since this was already an open-box item, I'm wondering how many customers are going to have to order and return this item before someone fixes the coding on the website? I haven't received my refund yet, so I'm hoping I'm only out the cost of postage for return shipping.

Date of experience: August 28, 2024

OK so far
May 24, 2024
Previous review

OK so far. Let's see if they deliver the right product.

Date of experience: May 14, 2024
Minnesota
1 review
0 helpful votes
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Excellent customer service
September 7, 2024

I was looking for a riding jacket and being 6'4" clothing is always a challenge. The staff took the time to get me familiar with several options but there where no tall sizes on the rack. The sales associate took the time find tall options and ordered for me. It arrived and fit. Couldn't ask for a better experience.

Date of experience: August 28, 2024