business logo of CycleGear

CycleGearReviews 8,991

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
966
value
14
shipping
5,452
quality
8,774
This company responds to reviews on average within 4 days

Instant Feedback

25,952 reviews
Oklahoma
1 review
0 helpful votes
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Great experience!
September 12, 2024

Awesome. Well done! A very good experience. Product that I have ordered came in a timely manner. Thank you!

Date of experience: September 2, 2024
Arizona
1 review
0 helpful votes
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Good overall
September 12, 2024

From the associates in the store to delivery, i got all my gear along with the helmet that was ordered. I was right to trust them with advice on sizing and opinions on the other gear

Date of experience: September 2, 2024
California
1 review
0 helpful votes
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Sort of happy
September 11, 2024

I ordered my helmet at the store because they did not have the one I wanted. I have RPM it should have been 2 days shiy… it took a week! Why did I buy it?
Since I did not pick it up until the 30th I asked for the cardo promotion https://www.cyclegear.com/labor-day-sale

Date of experience: September 1, 2024
California
2 reviews
0 helpful votes
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Great service
September 11, 2024

Lance is super engaged and was very helpful. I got great advice about the gear I bought.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Air Filter Order
September 11, 2024

Went in store to order part, very professional staff. Completely satisfied with delivery.

Date of experience: September 1, 2024
Missouri
1 review
0 helpful votes
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Great customer service
September 11, 2024

I recommend going in store as the employees there will give you great service and teach you everything you need to know.

Date of experience: September 1, 2024
Washington
1 review
0 helpful votes
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Great
September 11, 2024

Good price, fast shipping, great product. Very happy overall. Love that I can wear under a regular jacket or a jersey depending on the weather.

Date of experience: September 1, 2024
Illinois
2 reviews
0 helpful votes
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Great Products and Service
September 11, 2024

I was able to get information about the different types of helmets as far as the quality and noise management. It helped me make a really good choice. The helmet shipped quickly and was actually delivered sooner than expected which was great!

Date of experience: September 1, 2024
Minnesota
1 review
0 helpful votes
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Good
September 11, 2024

Staff was helpful, knew a lot about the products and how to get what I needed

Date of experience: September 1, 2024
Georgia
1 review
0 helpful votes
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Staff and process all good. Base layer bottoms that I bought not so much.

Date of experience: September 1, 2024
Georgia
1 review
0 helpful votes
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Great service
September 11, 2024

Staff are always knowledgeable and very helpful. Will continue to shop here.

Date of experience: September 1, 2024
Illinois
1 review
0 helpful votes
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Ordered clutch plates for the store, to be shipped to my home. The employee behind the counter was super friendly, nolagable, and took his time to explain the difference in the brands. Very pleasant experience, and I always feel more than just a customer. Keep it up!

Date of experience: September 1, 2024
Maryland
2 reviews
0 helpful votes
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Website is great. Easily navigable.
September 11, 2024

I wish the brick and mortar store had a better selection. At least when I make the 1.5 hour drive to the store, I can generally try things on for size, then go home and order them online.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Oil change kit
September 11, 2024

Bought a oil change kit for my sportster. Decent price and delivery time was on time.

Date of experience: September 1, 2024
Pennsylvania
1 review
0 helpful votes
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First seat I ordered looked terrible and felt terrible on my bike, they allowed me to return it provided I paid return shipping ($9.00) for which they supplied the label and just deducted from the refund amount. The return request was done online, was super easy and I had my refund within a few days. I like to support local shops as much as I can but if I had ordered the seat from a local shop I would be stuck with it and out $400.

The second seat I bought was a very popular Saddlemen that takes many places weeks to get, they had it to me in less than a week and it is perfect.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Quality products and on time delivery.
September 10, 2024

I ordered tires for my cruiser and am very pleased with the quality and performance of said tires.

Date of experience: August 31, 2024
Florida
1 review
0 helpful votes
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Quick delivery.
September 10, 2024

Ordered two motorcycle tires online and they were delivered in two day and with free shipping.

Date of experience: August 31, 2024
Arizona
1 review
0 helpful votes
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Quick
September 10, 2024

It's was easy to buy them in line due to it was out of stock at the store and they ordered them for me.

Date of experience: August 31, 2024
Ohio
1 review
0 helpful votes
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Fast service and great product.
September 10, 2024

Recieved the motorcycle boots in a couple of days even though it was free shipping. I'm very pleased with the boots. Good quality and perfect fit.

Date of experience: August 31, 2024
Texas
2 reviews
0 helpful votes
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Shipping mistake
September 10, 2024

Easy, to find product and apply discount. Shipped to store not my house as planned

Date of experience: August 31, 2024