business logo of CycleGear

CycleGearReviews 8,990

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
966
value
14
shipping
5,452
quality
8,774
This company responds to reviews on average within 4 days

Instant Feedback

25,951 reviews
Illinois
2 reviews
0 helpful votes
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I received my new helmet with no issues.
September 13, 2024

Easy and efficient service. I called customer service immediately after I placed my order because I realized I typoed my address. The mistake was fixed immediately with no issues.

Date of experience: September 3, 2024
Oklahoma
1 review
0 helpful votes
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Resend
September 13, 2024

I ordered a helmet and visor, the fedex truck did not deliver it to a safe location at my house and the product was stolen. The employee at cycle gear i talked too was very professional and helpful, cycle gear ended up sending me a new helmet and visor free of charge and i greatly appreciate everything that ya'll did for me.

Date of experience: September 3, 2024
North Carolina
1 review
0 helpful votes
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Awesome advice and knowledge.
September 13, 2024

I ordered this exact part/vortex chain kit 520 from Amazon and they sent the completely wrong sprockets and I reordered with cycle gear and they helped me in making sure I had the exact kit for my year bike etc. way better to deal with people in person. Worth the extra 30 or 40 bucks and having it ship to the store is cool too.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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HJC RPH91 Carbon
September 13, 2024
Updated review

The helmet is light and very quality. It's quite for a modular helmet.

Date of experience: September 3, 2024

Awesome customer service
March 25, 2024
Previous review

Awesome customer service

Date of experience: March 15, 2024
Utah
1 review
0 helpful votes
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Quick delivery
September 13, 2024

My items were delivered quickly and were the products I ordered. SinceI don't have a CycleGear anywhere in a 100 mile radius of my location I am very satisfied with you app and all the available gear to order. Delivery was as promised. Thx

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Excellent deal!
September 13, 2024

I found a great deal on a helmet. The website has a much larger selection of gear compared to the local store. I suggest you help the stores push online gear and to assist customers with online orders.

Date of experience: September 3, 2024
Florida
1 review
0 helpful votes
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Always super fast shipping good products
September 13, 2024
Updated review

Good products fast shipping cycle gear has always been on top of there game simple website. Like it should be!

Date of experience: September 3, 2024

Like y'all have multiple ways to pay
October 21, 2023
Previous review

Like y'all have multiple ways to pay

Date of experience: October 21, 2023
New York
1 review
0 helpful votes
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It's a tire
September 13, 2024

I like ordering tires from Cycle Gear. They arrive quickly and undamaged.

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Payed for a next day shipping and it shipped a day later. Would be nice if I had got an email saying it was delayed and not charge for next day shipping.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Fast and quality
September 12, 2024

I ordered two items and got both the same day as it said I would. Packages were packaged well to avoid damage as one of them was a visor.

Date of experience: September 2, 2024
New Jersey
2 reviews
0 helpful votes
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Great
September 12, 2024

Great easy to use site with easy search function, Along with a large inventory.

Date of experience: September 2, 2024
New Jersey
1 review
0 helpful votes
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Easy purchase, easy return👍
September 12, 2024

I ordered two tires, upsized my rear tire, but found out it wouldn't work well, returned directly to local Cyclegear store and returned was easy and staff assisted in refund and reorder of correct size for delivery to my shipping address, all in under 10 minutes. Staff was great!

Date of experience: September 2, 2024
Oklahoma
1 review
0 helpful votes
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Great and fast service!
September 12, 2024

I'm so glad I went with cycle gear to order my helmet it fits great and looks great too!

Date of experience: September 2, 2024
Washington
2 reviews
0 helpful votes
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Great help, as ever
September 12, 2024

Tires showed up on time, and the guys worked me in and got 'em mounted sooner than expected. All good.

Date of experience: September 2, 2024
Pennsylvania
2 reviews
0 helpful votes
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Gear
September 12, 2024

Great customer service. It's one of the main reason I continue to shop here!

Date of experience: September 2, 2024
California
1 review
0 helpful votes
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Great product
September 12, 2024

It was quick simple and accurate will definitely order again

Date of experience: September 2, 2024
Texas
1 review
0 helpful votes
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Very pleased
September 12, 2024

Awesome... Great. I think I was able to get the size right...

Date of experience: September 2, 2024
Washington
1 review
0 helpful votes
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Tires/ Battlax
September 12, 2024

Team was great all around. I put 280 miles on the tire Saturday. First 80 slower to wear off sticker glue.

Date of experience: September 2, 2024
Washington
1 review
0 helpful votes
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Excellent Communication
September 12, 2024

Olivia at Spokane's Cycle Gear was a delight to speak with and was truly helpful! She let me know through calls and texts each of my 9 items had arrived at the store. I had explained that I had a bit of a distance to travel. She was understanding and noted on my order for others, that I would be picking them once everything had arrived.

Date of experience: September 2, 2024
Oklahoma
1 review
0 helpful votes
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Great experience!
September 12, 2024

Awesome. Well done! A very good experience. Product that I have ordered came in a timely manner. Thank you!

Date of experience: September 2, 2024