business logo of CycleGear

CycleGearReviews 8,988

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
966
value
14
shipping
5,449
quality
8,771
This company responds to reviews on average within 4 days

Instant Feedback

25,948 reviews
Ohio
1 review
0 helpful votes
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Fast and easy shoppng experience
September 14, 2024

I needed riding pants, but wasn't sure about the size, so I had them delivered to the store where I could try them on and exchange if needed. All worked out perfectly.

Date of experience: September 4, 2024
New York
1 review
0 helpful votes
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Excellent customer service
September 14, 2024

Delivered fast, good email communications, product as described.

Date of experience: September 4, 2024
South Carolina
1 review
0 helpful votes
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Great service from CycleGear.
September 14, 2024
Updated review

CycleGear usually has what I need and if they have it, I'll have it in just two days! Thank you CG!

Date of experience: September 4, 2024

Been good
April 24, 2024
Previous review

Been good.

Date of experience: April 14, 2024
Pennsylvania
1 review
0 helpful votes
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Lousy service
September 14, 2024

Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."

Date of experience: September 4, 2024
Kimberly E. — CycleGear Rep
11 months ago

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. I have sent this to the District Manager for review.

California
1 review
0 helpful votes
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Great overall service!
September 13, 2024

Received my order sooner than expected. Product was dropped off in front of my door with care. Great shopping experience. Just ordered another helmet 😊

Date of experience: September 3, 2024
Virginia
1 review
0 helpful votes
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Riding Boots
September 13, 2024

The product is what I was looking for but the shipping was horrible. It was shipped out within a day but I didn't receive it until about 10 days later.

Date of experience: September 3, 2024
Michigan
1 review
0 helpful votes
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It was a good experience
September 13, 2024

Shopping in Cycle gear was very enjoyable, it had available the product I was looking for and in stock, the free shipping always make me happy and more likely to shop so when cycle gear showed the option I feel completely at ease shopping there, I love my 10% first purchase discount code!.
The only thing I would like to improve is the delivery times and notification of shipment to easy the long waiting to get that great new toy found.
Overall, a great and straight forward experience, I keep coming back to check on new gear and offers.

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Received my tires in record time.
September 13, 2024

Very happy -excellent experience and will order from them again!

Date of experience: September 3, 2024
Washington
1 review
0 helpful votes
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Great experience
September 13, 2024

Went to pick up my helmet order and the feint desk employee offered to helped put on the pinlock anti fog screen and did an excellent job keeping the dust off. Really appreciate having his expertise in installing it

Date of experience: September 3, 2024
South Carolina
1 review
0 helpful votes
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Excellent Customer Service
September 13, 2024

Team members were nice, knowledgeable, and wanting to make the customer (us) happy. Details were specific about our order and delivery was on time.

Date of experience: September 3, 2024
Florida
1 review
0 helpful votes
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Fast delivery
September 13, 2024

Got exactly what I ordered. Battery was a perfect fit and it came in quicker than what I expected.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Great deal
September 13, 2024

I bought the riding boots and phone holder on sale. They were shipped and delivered quickly and are both a great quality gear. I'm very happy with the purchase so far!

Date of experience: September 3, 2024
Maryland
1 review
0 helpful votes
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Great!
September 13, 2024

The front desk salesmen who helped me in-store as well as the lady who helped me try on the items at the cycle gear in Virginia were awesome! When I had issues ordering off the site they walked me through the process in store and I was able to get my jacket shipped straight to my address.

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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No bad
September 13, 2024

Web site is good, stores are good, products are good, good variety

Date of experience: September 3, 2024
Michigan
1 review
0 helpful votes
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Recent purchase
September 13, 2024

Had a good experience at the Cycle Gear store. The staff were knowledgeable and helped me choose the correct device for my helmet.

Date of experience: September 3, 2024
Florida
1 review
0 helpful votes
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Faster than buying local.
September 13, 2024

After having ordered tired locally and having it screwed up, I bought online from Cycle Gear and had them at my door in 48 hours.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Great
September 13, 2024

Fits great, fast shipping, and very easy pickup. Overall good experience.

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Cycle Gear Lewisville
September 13, 2024

Best service ever. Everyone was great. From the young lady at thr counter to the manager.

Date of experience: September 3, 2024
Illinois
2 reviews
0 helpful votes
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I received my new helmet with no issues.
September 13, 2024

Easy and efficient service. I called customer service immediately after I placed my order because I realized I typoed my address. The mistake was fixed immediately with no issues.

Date of experience: September 3, 2024
Oklahoma
1 review
0 helpful votes
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Resend
September 13, 2024

I ordered a helmet and visor, the fedex truck did not deliver it to a safe location at my house and the product was stolen. The employee at cycle gear i talked too was very professional and helpful, cycle gear ended up sending me a new helmet and visor free of charge and i greatly appreciate everything that ya'll did for me.

Date of experience: September 3, 2024