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CycleGearReviews 9,098

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
974
value
14
shipping
5,561
quality
8,882
This company responds to reviews on average within 4 days

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26,196 reviews

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Utah
1 review
0 helpful votes
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Great Buy!
January 1, 2025

Great Buy. Great quality. Fast shipping. I would recommend this product. Just what I wanted. Color matched my bike. Fits perfectly.

Date of experience: December 22, 2024
Texas
1 review
0 helpful votes
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Dainese Backpack
December 31, 2024

Quick fast transaction…everything was easy and fast only downside was the backpack came in with a few dents but overall the whole package was good

Date of experience: January 5, 2025
Washington
1 review
0 helpful votes
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FMF Q4 slip on muffler
December 31, 2024

The crew at my local Cycle Gear was fantastic. I'm not a hard core supermoto rider. I'm 57 years old but my Suzuki drz400sm is growing on me and this pipe increased a bit of horsepower, nothing crazy but the sound is amazing over stick and I couldn't be much happier. Thanks all!

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Great service
December 31, 2024

Reliable, affordable sales, good shipping speed. I had no issues with my cycle gear order and was excited to check out a location IRL

Date of experience: December 21, 2024
Washington
1 review
0 helpful votes
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Helmet order
December 31, 2024

Fast and easy online purchase. Great price with free shipping!

Date of experience: December 19, 2024
Florida
1 review
0 helpful votes
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Excellent service
December 31, 2024

Easy to order online. Staff at the store were friendly as always.

Date of experience: December 20, 2024
Georgia
1 review
0 helpful votes
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I've shopped these stores for 20yrs. Thanks for being close to home and having a helpful crew. If you don't have it in the store, then your ppl always help me track it down online!

Date of experience: December 21, 2024
Utah
1 review
0 helpful votes
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Good
December 30, 2024

Good place to buy things for your bike, etc, etc, etc, etc, etc, etc, etc,.

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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Used cycle gear to order some quadlock items that quadlock was backordered on. Got it all delivered super fast. Thanks!

Date of experience: December 20, 2024
Idaho
1 review
0 helpful votes
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Odor
December 30, 2024

HJC helmet arrived quickly. It fits well. It's my 2nd HJC of the same model. Only problem is that the helmet stinks, literally. The odor inside the helmet is almost unbearable. I've aired it out for 3 days now. It's a little better but still bad. I may have to remove all internal padding and wash it with scented soap. Smell like plastic vomit!
Hopefully it will dissipate, otherwise I'll have you return it. My 1st HJC did not have an odor.

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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Old Tires?
December 30, 2024

Received the tires securely. No issues with delivery whatsoever. However, the tires I received were over 12 years old despite looking new.

Date of experience: December 13, 2024
New York
1 review
0 helpful votes
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REV'IT Tornado 4 H2O Jacket
December 30, 2024
Updated review

I ordered this Jacket on Website 11/2924 Black Friday sale. It said it would take 5-6 Business days to process the order. So it took 6 business to ship. I understand this is happening during the most busiest time of the year. It was shipped from Cycle Gear warehouse in Jeffersonville IN. Which is three hours and fifty two minutes from my home. I did not receive it till today 12/20/24 a total of 10 business day even though FEDX and USPS work weekends for shipping. At the time I placed the order I was not home for several days so I decided to ship to my PO Box instead of my home address so it would not set outside exposed to any who walked buy. This was a big mistake. I would have received it in about 3 days instead of 10 plus days. I was worried about the size I had ordered hoping the size chart was correct, which it turned to be correct. I went to my local Cycle Gear store in Columbus OH on 12/7/24 to see if they had this jacket but they do stock this one. I looked at several GC locations and no one stocks this jacket. The jacket fits perfectly. I wish that CG would explain the shipping process better. After it left FedX to USPS I had no tracking number. So called CG customer support and Bryce had helped with a tracking number for USPS. She was very helpful and much appreciated. This way I would know when it would arrive at my PO Box.

Date of experience: December 20, 2024

Delayed in Shipping
April 23, 2024
Previous review

Spoke to customer service why I did not receive all my order. He explained that was a problem with shipping delay at the warehouse for unexpected problem. I would receive my order in a couple of days

Date of experience: April 13, 2024
Alabama
1 review
0 helpful votes
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Easy!
December 30, 2024

I recently ordered from Cycle Gear, and the experience was seamless from start to finish. The website was user-friendly, with clear descriptions and plenty of customer reviews to help me choose the right product. Once I placed my order, I received timely updates on its status, including shipping and delivery details. My order arrived right on time, well-packaged, and in perfect condition. The entire process was smooth, efficient, and hassle-free. I'll definitely shop with Cycle Gear again in the future!

Date of experience: December 8, 2024
Ohio
1 review
0 helpful votes
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Online better selection than in store but convenient that it can be exchanged after Christmas in store if needed.

Date of experience: December 19, 2024
California
2 reviews
0 helpful votes
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Boots
December 30, 2024
Updated review

Skookum unit, impressive quality is evident. Sizing seems average, tending to snug. You will be pleased.

Date of experience: December 31, 2024

Let y'all know when the item gets here
October 10, 2023
Previous review

Let y'all know when the item gets here.

Date of experience: October 10, 2023
Utah
1 review
0 helpful votes
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Good experience
December 29, 2024

Delivered what I ordered on time. Will order again. Good selection of products

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Long time customer
December 29, 2024

Excellent service and products! They have a good variety of goods for the newbie and the professional.

Date of experience: December 19, 2024
Ohio
1 review
0 helpful votes
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Gift
December 29, 2024

Simple, easy, hassle free. Very happy with the order process, delivery, and product!

Date of experience: December 19, 2024
Washington
1 review
0 helpful votes
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Gabe walked us through various options, demonstrating exceptional knowledge, passion for cycling, and patience to ensure we bought what we needed. He explained the benefits of having merchandise delivered in store, which came to fruition when we exchanged the pants for a larger size with no shipping costs. The sizes do seem to run small for jackets and pants.

Date of experience: December 19, 2024
Arizona
1 review
0 helpful votes
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Customer service
December 29, 2024

Couldn't find what I was looking for and I was just getting ready to leave and the guy stopped me and asked me what I was looking for and I told him and he said he could order those and have them for me delivered to my house in a couple of days fantastic great customer service price was terrific too I actually got them for a little bit cheaper than I would have got them at the Harley Davidson shop so I'm glad I chose to stop in and see what they had

Date of experience: December 19, 2024