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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Will definitely be renewing my membership! CycleGear is always pleasant to deal with. Great selection and customer service
When order was placed salesman(Valentine) suggested to have shipped to store and he would have batteries filled and charged. When notified,1-9-25, batteries were at store I called salesman and ask if he would be able to follow thru,He said yes to give him a day. When I arrived at store, 1-11,2 days later batteries were still in box, nothing had been done.
Fast delivery and excellent customer service. Fontana location helped me quick and easy. Got everything I wanted and still going back for more.
Somehow the items that came from Louisville KY, ended up in Las Vegas before coming to be delivered to a town a hour and half away from Louisville KY. What was supposed to been a 2 day window for delivery ended up taking a week.
I paid for next day shipping. The boots did not come next day. The came next week, 6 business days after I ordered. Thank you for refunding my shipping costs but I can't trust if I order from you again and pay for next day shipping you will fulfill my order on time.
Good pricing and extremely fast delivery. If I'm shopping for gear again, I'll start here.
The product was exactly as described with fast delivery and the fit was perfect.
Item received in good packing and was new, clean, and as described
Everything was smooth and easy process. Ordered more product than expected but extremely satisfied
2 days shipping is awesome saved of time when signed in website is fairly simple to use
Online website of store showed to have the product I order "in-stock". I believe it would've been faster to have just checked out an in store stocked product than to deliver one from warehouse. In my opinion I believe it could've saved time for me (to have product faster) and money for store (not spend on shipping from warehouse to store), possibly restocking product with general store product shipment. I might not have all the facts and missing some information that you believe your method works best for you. My 2 cents are free.
With the partnerships afforded, the shopping experience, and the recommendations given on a seasonal/bike basis, this is my go to place to shop for my gear now.
Just wish I had known about it sooner.
Had an issue with my Bell helmet tinted shade. Exchange for a replacement couldn't have gone smoother. New helmet arrived as promised. Kudos.
My last couple of purchases for motorcycle gear (helmet accessories and tires) have been very positive. Decent selection, good prices, and very good service.
My number one place to go to get those hard to find goods. Easy to use website, fast delivery and fair prices - what more could you ask for? Oh, maybe tire installation, which is easy as well!
Received the boots quickly. Unfortunately they didn't fit and I went to a local store to return them. No issues in returning them and I received my refund immediately.
The staff at the cycle gear in Indian trail NC are always super knowledgeable and helpful when it comes to ordering parts and gear. They are my first choice every single time.
The delivery kept getting constantly delayed because babies can't drive in Pittsburgh weather
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.