business logo of CycleGear

CycleGearReviews 10,371

4.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey star
grey star
grey star
grey star
grey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,109
value
14
shipping
6,831
quality
10,139
This company responds to reviews on average within 3 days

Instant Feedback

29,670 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Tracy M.
Unfollow Tracy M.
Share Review
Report Review

New Helmets
November 14, 2025

George at Chattanooga location was very knowledgeable and helpful. We plan to visit there again next month and hopefully get some electric gear.

Date of experience: October 24, 2025
New York
1 review
0 helpful votes
Follow Adil A.
Unfollow Adil A.
Share Review
Report Review

Ordering Online
November 14, 2025
Updated review

I bought A shoei chin curtain for my helmet and when it came in cycle gear called me and informed me that it was there. I went in and since I have been there a few times they remembered my name, which was nice. I got my package and I was on my way. I also got oil and filter, and they went and got it for me I did not have to do anything.

Date of experience: October 22, 2025

Website is very helpful
March 21, 2025
Previous review

Website is very helpful

Date of experience: March 11, 2025
Texas
2 reviews
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

As promised
November 14, 2025

Willie at Bedford store was thorough, helpful and very knowledgeable. He explained the order process completely. The helmet arrived quickly and the break-in process was exactly as Willie described.

Date of experience: October 24, 2025
Wisconsin
1 review
0 helpful votes
Follow Franz L.
Unfollow Franz L.
Share Review
Report Review

Too big for a Keychain
November 14, 2025

Product quality is good, looks as the picture in the website. Fast delivery. The only issues I found are that I ordered two different colors (white and black) but received only white; second issue was the lack of size info on the website, this Keychain are too big to be used as motorcycle Keychains.

Date of experience: November 4, 2025
New York
2 reviews
0 helpful votes
Follow Joseph L.
Unfollow Joseph L.
Share Review
Report Review

Easy to order!
November 13, 2025
Updated review

Followed the item selection process, Placed the order and selected store pickup! Received the notification that the order had been received and to expect delivery to the local Cycle Gear by the next day!
I had the option to return tire right there in the store if not satisfied! My concern was the manufacture date code! I wanted to insure the tire was not sitting in the warehouse and was fresh! Date was week 11 of this year and was good for me!

Date of experience: November 3, 2025

First it appears I spoke with a robot!
November 2, 2025
Previous review

First it appears I spoke with a robot! The answer to my question confirmed that a tire build date was not available till I received that tire! If the tire is not what I am looking for, the store can handle the return. All good for me!

Date of experience: October 23, 2025
Florida
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Cycle Gear
November 13, 2025

I purchased a motorcycle jacket and riding jeans. The jeans were ordered because my size wasn't at the store. The store rep was very helpful and knowledgeable and I received the jeans and I was very satisfied with the jeans and the jacket

Date of experience: November 3, 2025
Georgia
1 review
0 helpful votes
Follow Howard S.
Unfollow Howard S.
Share Review
Report Review

Cycle Gear Rocks!
November 13, 2025
Updated review

I've been to the store in Hoover, AL. Awesome. I had to call customer service before this order to verify availability and they were perfect.

I always check Cycle Gear first.

Date of experience: November 3, 2025

I called to verify item was in stock before ordering
November 2, 2025
Previous review

I called to verify item was in stock before ordering. I got a live person on the phone really quick (Missy or Misty?) and she was perfect and eager to help me. I've been to your store in Hoover before and love it too!

Date of experience: October 23, 2025
Georgia
1 review
0 helpful votes
Follow Will H.
Unfollow Will H.
Share Review
Report Review

Perfect as always
November 13, 2025

I ordered some mufflers for my motorcycle to take care of some maintenance and I needed to do and they showed up on time as expected in great condition

Date of experience: November 3, 2025
Georgia
1 review
0 helpful votes
Follow Camilo L.
Unfollow Camilo L.
Share Review
Report Review

Got an e-mail notification that sales were happening and one of the products I was looking to buy was on discount, I didn't think twice and got it straight away

Date of experience: November 3, 2025
Texas
1 review
0 helpful votes
Follow Sam F.
Unfollow Sam F.
Share Review
Report Review

Woodcraft clip on bars
November 12, 2025

These absolutely transformed the ride and handling for my 2013 Speed Triple R. Now the bike encourages me to push harder into corners. Would highly recommend for anyone with the typical stock riser bar on their motorcycle.

Date of experience: November 2, 2025
Texas
1 review
0 helpful votes
Follow Red B.
Unfollow Red B.
Share Review
Report Review

Lost 10% disc. CG fault
November 12, 2025
Updated review

I placed an order online with a 10% discount. Helmet arrived at store with broken box and scratched the helmet and a replacement at store for same model, k had to pay back the 10% discount for an exchange. NEVER buying again from CycleGear.

Date of experience: November 2, 2025
Kimberly E. — CycleGear Rep
1 month ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!


Easy and quick
November 1, 2025
Previous review

Easy and quick

Date of experience: October 22, 2025
California
1 review
0 helpful votes
Follow Marcin B.
Unfollow Marcin B.
Share Review
Report Review

Just Great ones more!
November 12, 2025

Buying gear, or parts from this guys it's how it should be! They help you, they guide you to choose all you need. Walk in store is always better, no returns, no regrets, no loosing time actually. Since you get exactly what you need! They riders themselves, so it's experience speaking. :)

Date of experience: October 29, 2025
Texas
1 review
0 helpful votes
Follow Brian S.
Unfollow Brian S.
Share Review
Report Review

CycleGear has always been great to work with, especially with returns. Buying gear online is tough - you try your best to get stuff that will fit, but sometimes that doesn't happen. Being able to return items in the stores makes that process better.

Date of experience: November 1, 2025
Tennessee
2 reviews
0 helpful votes
Follow Samuel C.
Unfollow Samuel C.
Share Review
Report Review

Brake Shoes
November 11, 2025
Updated review

Order came one day later than expected. No problem. One of the brake shoe packages had been opened. Close inspection shows no damage.

Date of experience: November 1, 2025

Seamless operation
October 30, 2025
Previous review

Seamless operation

Date of experience: October 20, 2025
Idaho
1 review
0 helpful votes
Follow Scott N.
Unfollow Scott N.
Share Review
Report Review

Helmet repair
November 11, 2025

I went in to Cycle Gear to buy a new helmet, which I did. But it was pointed out that I could also get the parts to repair the visor latch mechanism of my old helmet. I ordered those parts and that helmet is now fixed. I'll be swapping back and forth between the two helmets, but I was expecting to have to just toss the old one out.

Date of experience: November 1, 2025
New York
2 reviews
0 helpful votes
Follow Donna H.
Unfollow Donna H.
Share Review
Report Review

Consistently efficient
November 11, 2025
Updated review

Products (leather vest & helmet shield wash) were packaged and delivered separately. They were both wrapped well and delivered on time. As per usual when I order online from here!

Date of experience: November 1, 2025

Super easy, barely an inconvenience
June 22, 2025
Previous review

Super easy, barely an inconvenience.

Date of experience: June 12, 2025
California
1 review
0 helpful votes
Follow carlos b.
Unfollow carlos b.
Share Review
Report Review

Terrible
November 11, 2025

Not good. Rear tire is old 2022. Pathetic you actually sold such an old tire. It's all about profit. Will never purchase another tire from cyclegear.

Date of experience: November 1, 2025
Kimberly E. — CycleGear Rep
1 month ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

Connecticut
4 reviews
0 helpful votes
Follow Douglas K.
Unfollow Douglas K.
Share Review
Report Review

Satisfied
November 10, 2025
Updated review

New bike, requires new weather protection gear. Went to store Try it on full length rain suit. Realized I would never be able to do that standing on the side of the road. So I purchased a rain jacket. They didn't have my size in the color I wanted, so I ordered it on Monday it arrived at my house Wednesday. No extra charge, great service as always.

Date of experience: October 31, 2025

Had the item I needed, fast and easy
October 30, 2025
Previous review

Had the item I needed, fast and easy

Date of experience: October 20, 2025
Oregon
1 review
0 helpful votes
Follow Chad S.
Unfollow Chad S.
Share Review
Report Review

Great service with my RPM membership
November 9, 2025
Updated review

Ordered a new helmet for my wife and the 2-day shipping was excellent. Helmet was perfectly packaged and arrived without issue. This experience keeps me returning for more products.

Date of experience: October 30, 2025

Easy, great selection and good deals as RPM member
September 4, 2025
Previous review

Easy, great selection and good deals as RPM member

Date of experience: August 25, 2025
Georgia
1 review
0 helpful votes
Follow Quinn F.
Unfollow Quinn F.
Share Review
Report Review

Online order
November 9, 2025

Got my first helmet and gloves at the store in Chattanooga they were really helpful, let me try on the jacket I was looking for in store. Ordered it online from cyclegear 2 weeks later and it got here in 2 days I'm very happy

Date of experience: October 30, 2025