I'm a first time customer with offset and I must say I am very pleased! My new wheels and tires are perfect! One box was damaged from the lift I ordered but not the fault of custom offset. Box was re-delivered very quickly! I will definitely be a life long customer!
My whole experience has just been awesome i spoke with a wheel rep and he assisted me with a list of wheel models i found exactly what i was looking for i received my order in less than a week which surprised me because i live on the other side of the states
We’re happy we could help out, Alan! Thank you very much for your support!
Poor, I talked to a representative to make sure tires would fit on my vehicle and was told that they would. They ended up not fitting and now I'm stuck with $1400 worth of tires that I can't use. And to return them I would loose over $500 for restocking and shipping fees.
Ben - we are really sorry for any confusion caused in regards to proper fitment with the tires you bought. We are always willing to take situations like this on a case by case basis, so please reach back out to our customer service team and they'll help how they can on this. Thanks!
I will never shop here again. I was told with my first order, I was getting a great wheel and tire package deal. Come to find out the tires I was getting was almost 200 dollars cheaper other places, that's where free mounting comes in at I guess. In addition with that the tires didn't stretch to fit the wheel I ordered and they staff pick the tires, as I found out almost 10 days later when my order was preparing to ship, then went back down to processing. Noone inform me of this. Then I decided to go another wheel and come down another size wheel because they wanted me to pay another extra 400 bucks for tires that will fit from my first order. I still haven't got second invoice yet showning me cost or what I got. Tried reaching out to to the sales department because I'm tired of working with the guy that I work with before about this matter and haven't got a call back yet. I'm like 4000 grand in with this company.
Absolutely the worst experience I have ever had buying something, I wanted to return the wheels and tires because one cracked. No big deal I sent them back and now they are telling me I was supposed to de-mount the tires and send back just the rims, now they want me to pay for the shipping to get the tires back to my house. It was never stated that I should have them de-mounted. I would never buy another thing from this company that has zero interest in helping a customer.
For all you who feel that wheels don't make a big difference in your ride your wrong. Zack is a plus in my book he took alot of time and effort with my purchase. This is my second set of rims for my jeep and I feel it's not my last. I highly recommend custom offset to everyone ty so much
We're happy to hear that, James! Thanks for the support!
I just ordered the wheel and tire package and had a great experience, I had a few questions and Izack was very helpful and guided me in the right direction on what I should order…thank you Izack it was great working with you
Thanks for the feedback, David!
Wheel and tires look and ride great. Delivery was fast. Only reason it is not 5 stars is because the TPMS sensors did not connect like they were supposed to. Drove the 200 miles as recommended and still nothing. Going to have to take it down to a tire shop and get relearned which will most likely cost me some money on top of the $35 dollars I had to pay for a lift gate for my delivery that was supposed to be free. No deal breakers but no one likes unexpected costs.
Well I can start by saying I was going with ko2's and the back ordered was months out. I was so set on getting that specific brand and customer service was trying very hard to get what I wanted. After a few weeks they offered me a few other choices and I was able to get another brand very similar. I went with Mickey Thompson Baja legend exp's. I was totally impressed with the ride quality, quality of the tires, stopping was improved and overall experience was great. I thank customer service so much for helping me have a great experience.
We're happy to hear that! Thanks for the support, Chris!
Custom Offsets is by far the best, when it comes to purchasing rims and tires for your truck, this is my third set of rims and tires I have purchased from them, excellent service and excellent price and quality.
Thanks for the feedback, Richard!
Everything showed up packaged very nice and clean. Tires were unbalanced. Took them to a tire shop to rebalance they messed up one wheel pretty bad. Had to order me a new one. Tires are still unbalanced, shaking pretty good at 70. Was told to get a road force balance. Now I have to find the time to get it into a shop before my 30 warranty/recieving product is up. Hopefully a different tire shop doesn't mess up another wheel. Been a huge headache I wish I would of just kept stock wheels and tires. Customer service with you guys was cool though. Probably won't come back for wheels and tires.
Cole - we can understand where those balance issues could be frustrating to say the least, and we apologize you had to deal with these issues. We'd like to make sure this situation gets handled promptly and correctly, so we're going to have a member of our management team connect with you to get this situation taken care of. Thanks!
Their website is very helpful and gives pictures of exactly what you're looking for. On top of everything being great their salesman (Paul DeCore) reached out to me and was very eager to save money and make sure my order was correct. Very professional and I highly recommend this company!
Thanks for the feedback, Mitchell!
The person I talked to on the phone was polite, knowledgeable and quick to get my order taken care of. Communication on the shipments was great and I received everything quickly and in great condition. Will definitely be doing business with them again.
We're happy to hear that, Shane! Thanks for the support!
Their return policy is terrible. They won't send you a return label for returns and expect you to pay all shipping for your return. Basically I purchased $1,200 worth of items and needed to return $45 worth and they said my shipping would be as much as I would get back. That's terrible business practices there.
Corey - While we take returns on a case by case basis, we would normally not pay for shipping back to us unless there was an issue caused by us that would only be remedied by a return. We do understand that process can be frustrating though, and would like to make sure this situation was taken care of. We'll be in touch, thanks!
The communication with custom offsets was very good from start to finish. As for the shipping company, the communication was a bit more spotty. Nonetheless, they reached out to let me know they were on the way with my order. So that was good in that regard.
Thanks for the feedback, Michael!
Paul, the sales rep I spoke with when preferring was AWESOME! He helped me through the whole process, and even through a couple of automation hick ups. Very pleased with my experience, and I will be sending any of my friends and family your way when they are looking to upgrade their wheels.
We’re happy we could help out, Jack! Thank you very much for your support!
My wheel and tire order was missing one lug nut. I'm not sure if I lost one or if the order was shipped without it. The customer service rep was very friendly and helpful. Custom Offsets sent me three lug nut and I received them the very next day. Great experience!
We’re happy we could help out, Rick! Thank you very much for your support!
Buy from a local shop so they can deal with the crap. First they sent the wrong center caps (no big deal they made that right). Then 2 of the wheels and tires wouldn't balance so awful vibration. So when I took it to a shop they informed me they are directional wheels and was all the same(so no left and right side) but that was my fault for not noticing because I claim to be the wheels expert. Oh and the tire sensors never worked and one turned out the be bad. After all that I was tired of dealing with the sh*t and wanted a refund (I was over it) BUT of course they put me off with excuses till their 30 day return policy was over. I own a business and sometimes you have to suck it up and make people happy even if you Might loose a dollar because I buy a new truck every few years so In the long run it would have paid off for them to make it right. But they wouldn't... awful service but who am I, who gives a fu*k right
This is one of the best companies I have dealt with,
Justin in the suspension Department went above his normal work to find me a set of shocks I wanted to upgrade to,
He could of easily said the kit doesn't come with and leave it at that but he took the time to find a shock set that would work and did all the paperwork the next day.
A+++++++
My original order included a set of tires which were on back order. And waiting for awhile, I contacted the company and they explained the delay due to the actual manufacturer, and provided other tire and wheel options and gave me a nice discount for having to wait for the order
Thanks for the feedback, George!
Overview
Custom Offsets has a rating of 4.5 stars from 461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Offsets most frequently mention customer service, wheels tires and fast delivery. Custom Offsets ranks 4th among Tires sites.
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We're happy to hear that! Thanks for the support, Lee!