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My original order included a set of tires which were on back order. And waiting for awhile, I contacted the company and they explained the delay due to the actual manufacturer, and provided other tire and wheel options and gave me a nice discount for having to wait for the order
Company spent a lot of efforts on their "sells pitch" webpage, but once the order and payment is submitted, the support goes down hill. Other than the initial steps, from placing the order to making the payment, the webpage lacks instructions and requires you to go through a lot of additional steps prior to the "writer" actually getting started. I had a lot of misfortune happen lately and was really counting on them to come through - very very disaapointed.
* Ultius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi George,
Thank you for leaving your feedback. We apologize for any inconvenience regarding our verification process. Orders are flagged for verification when they meet certain criteria. Due to online credit card fraud, we had to put some sort of protocol into effect. We do understand it sometimes disrupts the flow, but it is an unfortunate necessity. We are actually working on making it an automated process before clients place their orders, but as of now, we do not have an ETA.
There was also another issue with the order in that PayPal held the payment for review. Ultimately, that made it out of our hands, even though you submitted your verification. PayPal is a separate entity and we only use it as one of our merchant accounts. We're sorry about that but we have to abide to their rules to keep our merchant account in good standing. As you may know, we processed your refund on September 29.
If you have any other concerns regarding our payment processing, please feel free to share them. In the meantime, we hope we were able to resolve your issue by promptly refunding the transaction.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
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Thanks for the feedback, George!