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Their return policy is terrible. They won't send you a return label for returns and expect you to pay all shipping for your return. Basically I purchased $1,200 worth of items and needed to return $45 worth and they said my shipping would be as much as I would get back. That's terrible business practices there.
* Custom Offsets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Corey W.'s review of Custom Offsets earned 5 Very Helpful votes
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Corey - While we take returns on a case by case basis, we would normally not pay for shipping back to us unless there was an issue caused by us that would only be remedied by a return. We do understand that process can be frustrating though, and would like to make sure this situation was taken care of. We'll be in touch, thanks!