Horrible company to deal with. Could not get any updates without calling in and waiting on hold. Kept saying website was having problems. I paid extra for fast shipping and didn't happen. I had to call to get a refund. Shipping company had my order on the truck for 4 days after arriving before unloading the truck. When finally delivered the pallet was destroyed and my wheels were all over because they were not strapped down. I took the wheels to 3 different shops including the Chevy dealer to pair the TPMS sensors only to find out two are bad. Now waiting for a response from Custom Offsets. Not worth the trouble. Buy somewhere else.
They have the best wheel and tire selection on the planet. Super happy with the results. I had a mishap on delivery but their customer service sorted it out after a week of delays. This was my second order and I'll be back next time.
Chris - We do apologize that you may have run into issues but we do believe that there are other variables at hand regarding this situation. We'll be reaching out to learn more about the matter at hand. Thank you.
Never received product! 1 month after purchase and 2 weeks after expected delivery date made contact 3 times over last 2 weeks for status of order to continuously be told they're setting in warehouse but fail to ship them for unknown reason and then won't contact back with explanation or refund.
Alex - we are extremely sorry for any shipping related delay on your order. We understand your frustration. Should you need any more help on this, please reach back out and our team will help however they can. Thanks!
How can their Facebook review rating be 4.9 out of 5! This company has a real rating of 2.2/5 on all other sites and in my opinion this is even too high. Custom Offsets told me that the tires that I ordered would fit my car, the tires did not fit! And when I asked to return them for a refund they explained that their fit-up claim was not a guarantee, but only advice! Unbelievable! Run from this company.
Nick - We are sorry the tires you received do not fit. The fitment guarantee that we do have is that the wheels you order will clear your brakes. Anything beyond that we can not guarantee because we do not know all the modifications that each of our customers makes on their vehicle before they make a purchase with us. We always recommend that if there is any questions when it comes to fitment to reach out to us and we will answer all the questions you have. We will have a member of management reach out to you soon. Thank you!
Waited over a month with lies about item being shipped etc all to find out the had the wrong wheels the whole time and we're gonna have to wait for new ones. They have nothing in stock they order everything which takes forever. What a joke. Cancelled my order
Brandon - It sounds like there may have been some miscommunication on our part about your order. We would never intentionally give our customers the wrong information about their orders. We will have a member of management reach out to you soon to discuss your order and hopefully, come to a solution. Thank you!
I ordered tires wheels and toms sensors by telephone, I asked about the sensors was told drive 50 miles they would connect of course they didn't after 6 hrs at my dodge dealership and no response by phone by custom wheel offset had to buy new ones and have installed finally got a call back was told then you have to go to a pep boys or tire discount to get them to work. Also was told would get my money back for my new ones they did not and I was not contacted about that as they told me they would. I will not buy anything from them again it is not worth the $100 it saved I ended up spending almost $300 fixing the problem. Which is what they say on there You Tube video. By the way bought 35 x 12.50 tires and 20 x 10 wheels.
Curtis - We can definitely understand the frustration behind dealing with faulty TPMS sensors, and apologize that you had to deal with those issues. We assume this has since been resolved, but we will be reaching out confirm you were taken care of regardless. Thanks!
No happy won't recommend. Took forever on hold. No locking lug nuts. My wife had nothing but issues wither order. 2 bad tires sensors gm could not get to work and was told to go else where. Took forever to get refunded. Just a very bad experience.
Jason - We apologize that your order ran into multiple issues as this was certainly not intended. In many cases, we do see dealerships attempt to replace TPMS at an extremely high cost when there is actually no issue with the TPMS installed. Regardless, we do hope to work with you on this order and will be having a member of our management team touch base shortly to address this with you. Thank you.
If you buy a set of rims make sure you make sure they are the right size rim just don't think they got it right even if it is the rim you ordered make sure size to correct it was six months after I ordered them that I found out that they were wrong size and they said they couldn't do nothing about it so double check
Tim - We apologize for any inconvenience as we do ask that all customers inspect all products before installation. Feel free to reach back out ot our team with any questions about this matter. Thank you.
Ordered a lift kit through them because I planned on buying rims and tires with them as well.
I placed the order for the kit on a Saturday which I know wont be processed or acknowledged until Monday. But a whole week going onto two weeks and the order is still being processed? What am I missing here.
To me all they are is a glorified middle man that lead times are extremely long and they probably just don't care.
Im curious to see if I cancel my order and order on another website to see if it will get here sooner.
Overall this will be my last purchase through them and I steered other people I know away from them as well.
Just beware to wait an extremely long time before any thing is delivered. I can only imagine how long rims and tires take to be delivered, once you factor in the time that they get there then they need to mount and balance them then ship it out to you.
Its my last order with them.
Tanner - We apologize for the delays in your order as at the time that this review was left, our industry was seeing an incredibly impactful material shortage that delayed the builds of many suspension products much longer than initially expected. We assume that this has since been resolved, but if that is not the case, please reach out to us at sales@customoffsets.com ATTN Jake so that we may review further. Thank you.
Had a couple small issues like directional tires being mounted in same direction on all 4 wheels. Kinda shows lack of care when installing. Was missing one lug nut when delivered. Very quick to message asking for reviews but when I had questions about where the package was and why it was taking longer than expected I got nowhere.
Great service and fast delivery! Will definitely be ordering from them again! They even support the military which is a huge plus. Most businesses have cut it out but they still offer it! Thank you so much!
We're happy to hear that, Jonathan! Thanks for the support!
The options to pick wheels and tires do not match what you request.
I put no rubbing. The wheels offered should not have been an option, and not knowing this, I did select them. My truck has now been sitting for over two weeks because it rubs so much against the crash bar it cannot be driven.
They were fast with delivery - one day early. Sales was responsive for a couple of questions prior to getting the tires mounted.
Several phones calls after mounting (I was disconnected when put on hold, also while waiting to be connected) I have a truck that looks nice, but cannot be driven unless I buy a 2500$ lift or have the crash bar trimmed and the wheel well removed.
The last conversation with a human left me disappointed.
Marcie - we understand your frustration with the fitment of your current wheel/tire package. We do suggest what wheels or tires may fit, however, we also recommend that the wheels and tires are test fitted before being driven on, just incase there is any kind of running issue. We always are happy to help in cases like this, so please reach back out to our customer service team and they'll continue to assist on this as needed. Thanks!
Started off with unfortunate circumstances, but due to the dedication of Joey my experience with Custom Offsets has completely turned around. They will do what they can to make it right, I'm very appreciative and would recommend there business.
Gabriel - We are sorry for the issues you had with your TPMS sensors not properly syncing to your vehicle. Given the circumstances, we'd like to make sure we're doing everything we can to assist with the cost of fixing that issue, so we will be in touch to discuss this situation further with you. Thank you!
Had major issues after receiving great service initially. Joey took over and got everything taken care of in a timely fashion. Before dealing with him it wasn't a good experience but he dealt with the problems I had I highly recommend going through him if you're able to.
Tony - it looks like you worked with our team regarding the issues on your order and this has since been resolved. Please reach back out if we can help any further. Thanks!
I enjoy the web navigation for selecting specific vehicle wheels and tires as well as the gallery to get a preview of what a specific package will look like on my vehicle. Ordering and delivery are simple, although, the carrier decided to cross the country several times with my tires before delivering, I still received them in an acceptable amount of time, meaning the CO team packaged and got them out the door in a rapid fashion. I would ask that CO continually compare and meet/beat rates from other websites (discount tire, and others) to give me the piece of mind when buying from CO without shopping around. CO may already do this, but my next order I will be comparing prices, so please stay ahead of the competition. Price and service are the name of the game, but Price usually beats service so... stay competitive.
Thanks for the feedback, Bradley! We appreciate it!
Was nervous about my order due to other reviews. Saw the horror stories of them showing up late, damaged, missing products (tpms, lug nuts, accessories). My wheels/tires showed up 3 days early. And with no damage or missing pieces. The TPMS were installed and linked right up to my 4th gen ram 1500 without any issues. Was super stoked for it all to work out perfectly when the reviews made me question it. I will definitely be recommending them to people due to my positive experience.
Communication has been up and down. Pretty disappointed as I've worked hard to be able to afford the simple wheels and tires I requested. They originally sent me an email stating my tires are ready from the manufacturer and then all of a sudden nothing. Had to follow-up with them to see what the deal was. Per them the manufacturer is now having a hard time finding all my tires. Unfortunately, the consumer gets the shaft. I mean I understand production is behind due to people not wanting to be gainfully employed and resources but come on! Those who work need to drive there! Up front communication would be awesome but there won't be a next time. If you do buy from them I suggest going with a good tire that is in stock as I had to find an equivalent of what I wanted.
Even tho I didn't get the communication I'd liked, the customer service when I called to have them hold my order at their facility so I could pick it up went very well. My package came in excellent condition
Thanks for the feedback, Cecil!
Decent product and price (same as Costco, w/o the guarantee). Shipping was a nightmare; ordered 5/19, site said would arrive 5/29, when actually ordered said 6/9. Custom said they received incorrect rims, website didn't say they were out of stock. Received tires and rims 6/21. What's really great, they gave me back my extra payment for for express shipping! Never again.
Howard - we're sorry you had shipping related delays/issues that came up on your order. If you have yet to come to a resolution on this or still need assistance, please reach out to our customer service team and they'll help further on this. Thanks!
Custom Offset made it easy to find the wheels I wanted for my '09 Civic Si. I was able to see pictures of cars like mine with different wheel setups, which helped me determine the size and offset I was looking for. The ordering process was easy to navigate and I'm glad I could get a wheel/tire package that came ready for installation. I had the package shipped directly to my mechanic and they installed it and did an alignment. My car rides like new and has a lot more swag to it now (I think).
Thanks Custom Offsets for a great customer experience! I'll recommend you guys to anyone who's interested!
We're happy to hear that, Tim! Thanks for the support!
Overview
Custom Offsets has a rating of 4.5 stars from 461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Offsets most frequently mention customer service, wheels tires and fast delivery. Custom Offsets ranks 4th among Tires sites.
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Andy - We are sorry the shipping company caused delays for you to receive your order. While we do try to ship them as quickly as possible as soon as they are with the shipper they are the ones that are in control. We are also sorry there were then issues with the TPMS sensors. While we would never intentionally send a customer faulty sensors it does sometimes happen because we show in our warehouse they are synced but then when they are installed and driven on they just won't sync with the car. We will have a member of management reach out to you shortly to discuss this with you. Thank you!