Custom Offsets

This is my second set of wheels and tire package
From custom offsets, this last purchase 3 out of 4 of the wheels had dents on the leading edge and them being a high gloss black you can see it big time
I don't know who put them together ' but they need a refresher course on mounting and balancing without damaging the rim, i didn't call them because i didn't what the hassle of sending them back and waiting for another set, i will definitely rethink my options ….

Have been looking around for rims for over a month. Found ones that I liked but were out of stock. They were quick to email saying someone would get in contact with me. When I called I got a timely response back. Kyle K. Was great working with an very helpful, can't wait to get the rims and tires in!

I have a hard time choosing that's just me. There was a lot of choices available and I appreciate that you can look through the gallery to see what the wheels tires and lifts look like on real life vehicles. That's something that you don't see at most online shops. My only issue was that I requested that my white lettering be on the outside and it was on the inside when received. I assumed this was over looked because I'm the Tire and wheel culture now everything is blacked out. Cost me a few bucks to have them switched but still I'm satisfied. And would recommend to all for your tire and wheel needs.

I ordered my wheels and tires on 7/30. They ran my card for almost 8 grand. I watched the video on how it takes up to 10 days then called a week later to check on them and the lady said the lead time was wrong and it is now 8 weeks. They just sent me an email to confirm my order again, (two weeks later), and have still not ordered my wheels and it will now be another 8 weeks or 10 weeks total! Do not trust them with your order, so far everything has been a lie!

I tried to order a set of wheels and tires that were supposedly in stock. They were quick to take my money only to email me a week down the road saying the wheels were not available. After trying to sell me other wheels that I didn't want I asked for a refund. Weeks later they gave me a partial refund saying they already shipped the tires out. That doesn't make any sense since they are supposed to mount and balance before shipping them. These guys are ridiculous to work with and anyone would be absolutely insane to trust them with your money. Do not use this company for anything.

I just want to take a moment to say I have been dealing with Custom offsets for over 5 years and have always received the up most professional service. Just recently I had an order mixed up by the manufacturer & I was taken care by Micah who was able to sort out my order and get my refund asap to me. Micah was always readily available to respond to my emails in a very timely fashion and made me feel comfortable with the process and answer all questions very professionally. I definitely recommend Custom Offset to all my friend & in my social media outlets. Ruben L.

Easy and convenient. Customer service was very informative. At first they emailed saying that the rims would not fit unless it had spacers. I contacted them, they reached out to the manufacturer and straightened everything out. My car was able to receive the order that I had placed originally. Very happy with the order. Wheels stand out and are awesome. Definitely will order again from offset when I get a truck. Thank you again

Look elsewhere for your tire/wheel combo. Look past the social media marketing/sales campaign they have heavily invested in. The after-sale support is abysmal. If you have a later model vehicle with TPMS, do yourself a favor and Google search "Custom Offsets TPMS" prior to buying and you'll see what I am talking about. It's been a problem they have had for years, across all vehicle manufacturer platforms. Be prepared to live with the light on your dash or spend a lot of time/resources/money correcting the issue. Sorry Custom Offsets, but I am not going to dismount my brand new tires from my brand new wheels for you to replace cheap aftermarket sensors with the same cheap aftermarket sensors.

They're probably ok, unless there's an issue with the product. I bought 6 wheels/tires for my 22 Ram 3500. 2 of the 37/12.50/20" cooper stt pros are out of round. They take no responsibility and say it's the manufactures issue not there's. Buy local even if it costs a lot more.

Jacob from custom offsets called me last Monday to talk about my issues I had with them. He did an excellent job to make things right with me so far. There is the tps issue we're dealing with and also a new issue has shown up since then and I'll be talking with him about when he gets back from vacation. As of now I would do business with Custom offsets, especially if they can get more guys like Jacob to step up like he did.

First time buying a set of rims & ESR CS15's popped out at me considering the budget I'm on. They looked stunning during open box but man does it do justice
1st pic with the aircraft is before & the rest is after

If you're trying to get a set, especially for the first time & you're also in a tight-ish spot financially, I definitely recommend looking into ESR's. Plus, CustomOffsets offers financing! P.s. Can't go wrong with that ceramic coating to finish off

Walked me through the whole process. Took care of any additional items need for my purchase. Shipping was packed great and everything showed up as expected. I received the wrong lug nuts and that was taken care of promptly and they resolved the issue I had with the center caps.

Simply put... do business with this company at your own risk! Once you make your purchase just know that they have your money and will do little to nothing to help resolve any issues other that attempt to sell you additional items that will make the problem worse! Do not trust their site regarding fitment although in their FAQs they say you can trust their site for these things however, they defer all responsibility to the buyer rather than their faulty fit guide on their site. Poor customer service all the way around from first line to management. Again I am filing other complaints with this company to resolve the issues that I have at this time. Again, please find a more established and reputable company. Please stay away as they are scam artists at best.