Custom InkReviews 7,272

I ordered a t-shirt through a group order, but CustomInk took my money directly through PayPal. They did not get the shirts there in time for the memorial, so the order was canceled. Now they refused to give me back my money, stating that it is up to the organizer to give back the money. The organizer doesn't even live in the same state as I do. If CustomInk directly takes the money, they should have to refund everybody individually that paid them directly. They refused to allow me to talk to anybody higher than a sales team manager, stating that billing doesn't talk to customers directly.

Do not use these people if you don't know the organizer personally, because you may never get your money back.

I designed a shirt and spoke with a sales rep, who said I needed the graphic department. They were in the next day and called me on a Sunday to get my fundraiser up and running. I had no advice on what to choose, how to market, nothing. In the end, we raised $57. But the clincher was that Customink took $27 of that. For a lot of work and time invested, we made about $20 when we needed to raise $4K. I found this site to be a joke. However, the t shirt is pretty. I just don't think this is the way to go about fundraising, particularly if you're doing it in a pinch, as I was.

I just star a small business looking for a uniform for me and employees I have fine this website! Great tool to design the logo and all that ¡ now quality? I have pick the cheapest, different items example, hoodie whit a small logo in the front left side almost $30 listed originally for $21 now my surprise was! When I walk in Walmart I have fine the exact same item for $10 this is the quality you will get! Is hart to judge the quality over the website I hope my experience help to make better decisions!

This was our first time ordering t-shirts for a new cafe we are opening. 15 of the 75 shirts came printed crooked, a couple others had spots of missing ink in a letter or 2, then one shirt had ink on the shoulder. I've contacted customer service who is sending out a return label to send these defective items back, THEN they will send out the correct ones once they have received the defective shirts back. I feel this could be handled better and more efficiently for the customer. They make me feel like I'm the one who cant be trusted. The shirts weren't cheap. I wont be reordering.

Can someone please explain to me how in the world these two images look anything alike?

The first is my high school's licensed material:
http://media.hometeamsonline.com/photos/basketball/LEANDER/LHS_Lion_Head.PNG

Coastal Bend College:
Http :// coastalbend. Edu/uploadedImages/CBC/Content/Athletics/cbc%20logo%202. Jpg

Custom Ink would not use my school's licensed material because they claim it is an altered version of the Coastal Bend image. Coastal Bend are THE COUGARS... we are the LIONS. These images look NOTHING alike.

If I could give them 0 stars, I would. Will never use again.

This company doesn't allow you to delete you account. What kind of a company doesn't allow you to delete you account. I ask to have my account deleted the said we can't? No explanation as to why they can't delete it, of course not because then customers would learn the real reason you cant delete your account. I will never used this company again personally i know then can and will steal any design from anyone they want to who uses this company. Of course they say they would never but yet they dont allow you to delete your account? This disgust me and makes me sick to my stomach. I will always have to have in the back of my mind when running my business there is the possibility that if custom ink feels like it they cant take credit for my completely unique photos. They worst thing of all one of the photos is a photo of my.

I have been waiting over a MONTH for a quote for shirts for my company. I sent in exactly what I needed on a spreadsheet. Apparently the guy (Austin) that received it and was working on my order does NOT know how to read a spreadsheet. The first time I got the list back it looked like a continuous run on sentence with everything jumbled up together. There were things on the list that I never even ordered and the same items appeared multiple times so I was being charged multiple times. The more corrections I sent in, the worse and worse my list got. I mean, its on a spreadsheet for crying out loud. I think this whole process could have gone a lot smoother if you were able to order more than one shirt at a time on the website... I know my order is large but this is what you guys supposedly; y specialize in... VERY DISAPPOINTING

As I began handing out the shirts to my coworkers at the nonprofit we all work for, they began noticing the sizing was much smaller than they anticipated. I immediately reached out to CustomInk with the sizing chart from the website (as many of my coworkers had measured themselves before ordering using that chart). Instead of acknowledging my original email where I noted the sizing chart, CustomInk proceeded to resend the chart to me, and asked us to measure the shirts. After doing that, and proving the sizing chart was incorrect based on the shirts I received, Jen S. Then asked for me to waste additional time by trying to "trade" as many shirts throughout the shirt buyers to reduce the shirts they had to reprint due to their error.

I am most annoyed that I wasted a day and a half sorting their error out, only to be sent incorrectly sized shirts again - this time, because the sizes I sent via email to CustomInk Customer Services were incorrectly inputted into their order system. Now, four of my coworkers are still having to go without their shirts (and we already missed two opportunities to wear these to). My impression of CustomInk has been tarnished.

I use custom ink EVERY TIME I need a job done. I love the commitment I always receive to make my products perfect for me. I have spent hours on the phone with their service people going over the hundred of different t shirt materials and what would feel and look best. I have been a custom ink customer for 4 years and my only complaint is that they wont break the law and use art without the artist permission... I cannot fault them for that! I wish the world was run by Custom ink!