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Had the worst experience ever with their copyright review team. Tried to get shirts printed with a portrait of me on them and spent two weeks trying to get them to print my portrait on a shirt. In the end, they still refused, even though I provided them with the artist approval to use the portrait and the original photo from which the portrait was made to prove it was indeed me in the portrait. To make matters worse, the whole review was delayed at the start until I was close to the event for which I needed them, which made it impossible to line up another vendor in the short remaining time without paying a lot more for expediting. In the end, I had to cancel the order and disappoint the 50 people to whom I promised them as gifts. They did a brilliant job last year on an almost identical job. I'm not sure what's changed at the company, but I will never use CustomInk again.
My biggest gripe about their service is that they string you along when there are problems until you have no option to take your business elsewhere without paying hefty expedite fees. VERY POOR BUSINESS PRACTICE!
One additional comment... customers like me that aborted their orders out of frustration with this company don't get to post feedback on their website, so their customer satisfaction statistics omit the truly displeased customers that just outright cancelled their orders.
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I recently purchased shirts and unfortunately, my experience was extremely disappointing. The...
Beside the order being late, and otherwise not as promised, the first time the shirt was washed...
Hi there, Paul. Thanks so much for writing in. I'm so sorry to hear that you had a frustrating experience with us. As much as we'd love to print everyone's design exactly the way they created it, we are obligated to follow all copyright and trademark laws. Additionally, in the spirit of the Golden Rule, we aim to protect the intellectual property of others as we appreciate ours being respected. Occasionally, our stance means having to turn down customer's initial designs.
We are always happy to work with you to revise your design to pass our content check and will work hard to print your dream design for you with the appropriate permissions and/or personalization for your group. I'm sorry none of these options were in line with your vision for the final product. If you have any other questions about our content review process, please reference http://www.customink.com/help_center/protected-imagery and as always, feel free to reach out to us at 1-800 293-4232.