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Custom Ink Questions & Answers

7,272 reviews
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Here’s what consumers have asked with answers from Custom Ink staff and previous consumers.

4 questions answered
25% answered in 1 day
Question:

Are you and genesis ink the same company?

Answer:

Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!

By Jeff G.,
See more answers (2)
Question:

Can i return a product for refund?

Answer:

I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

By Alice N.
Question:

Answer:

Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!

By Jeff G.,
Question:

Will my color fade after washing tshirt? if so, how bad

Answer:

Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.

By Paul K.
Question:

How long would shipping take for about 15 shirts?

Question:

Can you do kid sizes?

Question:

Question:

What the percentage of a fundraising purchase is retained by custom ink? for instance, my purchase is $20 plus shipping..what amount goes to the org?

Question:

If using the fundraising site, will my team receive all of the money raised, or will a portion of it be taken by custom ink?

Question:

Can’t see your question? Ask to get answers from the Custom Ink staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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